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#4523302 - 09/22/17 03:43 PM Service Department Just Lied to My Face
fenixguy Offline


Registered: 02/08/17
Posts: 307
Loc: NC
I took the '08 CR-V to the Honda dealer this morning for both airbags to be replaced as a recall. On the way, the "D" gear indicator light in the dash started flashing at me. No shifting problems, no slipping, nothing. I dropped the car off and asked what that could be and he told me they'd hook it up to see.

The guy called about 45 mins later and said it was the 3rd gear pressure switch. He said the diagnostic would be $40 but he would take that off the $440 to replace it (whoopee crazy ). I told him to not do it right away, that I'd see about it later. I got on the Honda forums and found a DIY tutorial to change it. Basically, take the splash shield off the front bumper, unplug the switch, unscrew it, and install the new one. About a cup of ATF will come out.

When I went to pick the car up I asked him how much for just the part. He said, "oh, this isn't something you can do yourself. You have to go inside the transmission and that'll require draining the fluid." Lie 1. I told him that I thought it was on the outside of the case and was a pretty straightforward fix. I wasn't going to argue, was going to leave and do some more research in case I was wrong and didn't want to look stupid, and I generally don't like confrontation (my blood pressure was already rising).

I told him I'd think about it and give him a call if I wanted them to do it. He said, "now that price includes a full transmission service with 5 quarts of fluid". Lie 2. I just said, "thanks" and got out of there. You see, I just changed the ATF in this car a month or so ago and I KNOW you can only drain about 3.5 quarts at a time. If they were really "going inside" the transmission, they would have to remove it from the car and split it apart (these don't have a trans pan). It would cost more than $440 if it was really that involved.

Point of the story, he lied to my face and smiled about it and it really bothered me. Sorry, I'm just venting. Now I have to find the part (I won't be buying it there) and make sure I'm not completely wrong about changing it. If I am, I know a good, honest independent shop (I go to church with the owner) that'll be doing the work. Anyone have experience with CR-V's and the 3rd gear pressure switch?


Edited by fenixguy (09/22/17 03:46 PM)
_________________________
'16 Frontier SV 4x4-PP/Nissan OEM
'08 CR-V EX AWD-Valvoline Syn MaxLife/Fram TG
'01 Civic EX-Valvoline Syn MaxLife/Fram UG
'00 Civic LX-PYB/Fram UG

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#4523304 - 09/22/17 03:49 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Kuato Offline


Registered: 10/23/05
Posts: 7094
Loc: Colorado


I know their job is to sell, but the complete lack of integrity coupled with ignorance is easy to be upset about.


Edited by JHZR2 (09/22/17 06:41 PM)
Edit Reason: Censor bypass
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Thick vs Thin test: 15k / 43k miles complete

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#4523311 - 09/22/17 03:55 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Killer223 Offline


Registered: 05/07/15
Posts: 389
Loc: AZ
I'd print off the directions, go in and see him and call him a lier to his face, then talk with the manager. I'd also write a letter to the BBB and state attorney general. also inform the manager that you are going to tell everyone to never do business with that place.
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#4523313 - 09/22/17 03:55 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
OneEyeJack Online   content


Registered: 09/14/10
Posts: 7472
Loc: S California
Could this help? It's a different year but it's a start.


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#4523316 - 09/22/17 03:58 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Mr Nice Offline


Registered: 09/12/04
Posts: 21178
Loc: Orlando, FL
Those scummy service writers are on commission so of course they want to inflate your repair bill.


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#4523328 - 09/22/17 04:08 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
JMJNet Offline


Registered: 09/06/07
Posts: 931
Loc: TX, USA
Well, the Toyota stealership did the same thing to me when I put my old Sienna for a recall.
At the end, they told me that the valve cover gasket was leaking.
I know it was not leaking.

Earlier, when the Sienna went in for another recall, they told me that the Power Steering rack is leaking that is why the boot is torn.
I checked, there was no leak.
I just had to put in a new boots cost about $15 and another $60 for the mechanic to put it on when the car was in for TB as supposed to replacing the whole steering rack for $1200.

So, I just brushed them off.


Edited by JMJNet (09/22/17 04:09 PM)
_________________________
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#4523330 - 09/22/17 04:13 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Mantooth Offline


Registered: 07/26/15
Posts: 478
Loc: Southern Indiana
Must be a common theme with Honda dealers. My former dealer lied to me back in '08 when I began having trouble with the brakes on my '08 Accord. Short version of a long story, Honda was starting to see issues with the brakes on that model year. Service department knew it and tried to blame the premature wear on me. Notice I don't have any Hondas in my sig.
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#4523340 - 09/22/17 04:21 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Bud Offline


Registered: 06/04/02
Posts: 1714
Loc: Texas
I found this all hard to believe, so I looked up the word liar in the dictionary and one of the definitions was "service departments at car dealerships." LOL
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#4523348 - 09/22/17 04:29 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
bullwinkle Offline


Registered: 10/09/04
Posts: 7657
Loc: Cincinnati, OH, USA
And they wonder why we call them "STEALERSHIPS"!!
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#4523349 - 09/22/17 04:32 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
fenixguy Offline


Registered: 02/08/17
Posts: 307
Loc: NC
Thanks for the replies everybody. And thanks for sharing the video OneEyeJack. That looks similar to what I'll be doing but mine might be in a different location. I'm going to have someone else read the code before I do anything.

I would also like to share another experience with this same dealer. My grandma bought a new CR-V in 2012. A couple years ago, she asked me to "take it to the Honda place so they can see why the dash is lit up". It was the maintenance minder telling her it needed an oil change. I told her I'd change the oil for her and reset the light. She insisted I "take it to the dealer because they know more about what they're doing than you" (I have three Honda that have never seen a mechanic since I've owned them... except for recalls of course). Gotta love grandmas. So I drop it off for her. They called me and said the car needed an ATF change, a cabin air filter, and an engine air filter. I called my grandma and told her that I could do all of that for $50-100. She insisted they do it. Her total bill was $680. Of course, she thought she is doing the best for her car. I knew they ripped her off, but what can you do... they know best! They charged $80 labor to change the air filter!!! That was the one thing that stuck out to me. A 1 minute job.

Anyway, they won't be getting my business anymore.


Edited by fenixguy (09/22/17 04:33 PM)
_________________________
'16 Frontier SV 4x4-PP/Nissan OEM
'08 CR-V EX AWD-Valvoline Syn MaxLife/Fram TG
'01 Civic EX-Valvoline Syn MaxLife/Fram UG
'00 Civic LX-PYB/Fram UG

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#4523352 - 09/22/17 04:35 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
TheOilWizard Offline


Registered: 06/02/16
Posts: 105
Loc: US
Maybe I can provide a more balanced perspective for you.

First off, the capacity in the manual is 5.3 quarts, and easily achievable using a fluid exchange machine.

Secondly, worst case, he exaggerated the complexity of the job, perhaps out of ignorance (no excuse) or to make a sale. It's hard to say which category this would fall into.

However, it does NOT appear that they tried to sell you on unneeded services. Give him a call and tell him what you found and see what he says.



Edited by TheOilWizard (09/22/17 04:39 PM)

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#4523355 - 09/22/17 04:38 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
LoneRanger Offline


Registered: 07/02/07
Posts: 4050
Loc: Midwest USA
I must just be lucky but i've always had good experiences for the times my Forester has been in the service dept of the local Subaru dealer, and I didn't even buy it there. Only for warranty work back in the day and I am actually awaiting a call that the parts are in for the Takata Air Bag recall. Been almost a month and no call yet.
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'09 Subaru Forester ...................(QSED DEXOS1 5W30)
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#4523366 - 09/22/17 04:51 PM Re: Service Department Just Lied to My Face [Re: LoneRanger]
JohnnyJohnson Online   content


Registered: 10/22/09
Posts: 2731
Loc: Wet side WA
Originally Posted By: LoneRanger
I must just be lucky but i've always had good experiences for the times my Forester has been in the service dept of the local Subaru dealer, and I didn't even buy it there. Only for warranty work back in the day and I am actually awaiting a call that the parts are in for the Takata Air Bag recall. Been almost a month and no call yet.


Took me a year at Toyota.
_________________________
2004 Toyota Corolla 121598
Out: QSUD 5W-30 Purolator One 5030
In: Valvoline ML 5w-30 TG4967 117530 2-8-18
2006 Duramax 74016
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In: T6 5W-40 XG9100 73752 4-22-18

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#4523370 - 09/22/17 04:57 PM Re: Service Department Just Lied to My Face [Re: fenixguy]
Kawiguy454 Offline


Registered: 06/01/15
Posts: 578
Loc: Arizona
The scams a smelly stealer can pull are endless! Another good one is the stereo trick ...you bring your vehicle in for whatever service or part and leave. A day or so later one of your speakers is scratchy or intermittent. Hmm a new problem with a new checkout fee and it is electrical work.

Bottom line is the last service guy loosens the harness plug on the back of the head unit and a few dozen bumps down the road it starts acting up... VIOLA! Instant additional cash stream with a 30 second reach behind fix!

My experience with this particular scam was at the Ford dealer ~2 miles from the Ford product development center I worked in. It became obvious when I brought it up that others had the exact same experience.


Edited by Kawiguy454 (09/22/17 05:01 PM)

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#4523372 - 09/22/17 04:58 PM Re: Service Department Just Lied to My Face [Re: JohnnyJohnson]
fenixguy Offline


Registered: 02/08/17
Posts: 307
Loc: NC
Originally Posted By: JohnnyJohnson
Originally Posted By: LoneRanger
I am actually awaiting a call that the parts are in for the Takata Air Bag recall. Been almost a month and no call yet.


Took me a year at Toyota.


Coincidentally, that's what mine was there for.
_________________________
'16 Frontier SV 4x4-PP/Nissan OEM
'08 CR-V EX AWD-Valvoline Syn MaxLife/Fram TG
'01 Civic EX-Valvoline Syn MaxLife/Fram UG
'00 Civic LX-PYB/Fram UG

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