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Done with NAPA #4521876
09/21/17 05:59 AM
09/21/17 05:59 AM
Joined: Jan 2016
Posts: 603
Nebraska
Duffyjr Offline OP
Duffyjr  Offline OP
Joined: Jan 2016
Posts: 603
Nebraska
So I get an email to take a percentage off my order if I place in on line. There is an option to reserve it so I did, I figure the less places I enter my credit card online the better. So I go thru the process it sends me an email saying they have the order. I go to the store and ask for my order and they have no record of me reserving a couple oil filters and some oil. Told them I placed the order last Sunday, nope they don't have any order. So I asked if they would honor it and he said no and said I needed to go back home and either resubmit the order or make a copy of the email. This was only 10% off it would of cost me more to drive home and back. The other thing is our store here never has these big sales posted here, ever!

They use to have me over a barrel because I like the Gold filters but we have an O'Reilly's now and the Wix filters are 50 cents cheaper all the time. I created and account there so maybe they will send me some offers.


89 GMC Sierra T5 10w30/Wix
08 Lucerne CX NAPA Blend 5w30/Napa Gold
18 Toro Super Recycler T5 10w30
Re: Done with NAPA [Re: Duffyjr] #4521879
09/21/17 06:11 AM
09/21/17 06:11 AM
Joined: Aug 2010
Posts: 5,663
Champlain/Hudson Valley
Kira Offline
Kira  Offline
Joined: Aug 2010
Posts: 5,663
Champlain/Hudson Valley
At my local NAPA exercising any offer from NAPA HQ is like pulling teeth. I know enough to bring 'em hard copy of any offer.

I don't know about online orders as I don't do 'em except for batteries at AutoZone or Advance.

Re: Done with NAPA [Re: Duffyjr] #4521883
09/21/17 06:22 AM
09/21/17 06:22 AM
Joined: Mar 2013
Posts: 4,763
The Midwest
skyactiv Offline
skyactiv  Offline
Joined: Mar 2013
Posts: 4,763
The Midwest
I've never had an issue the few times I've ordered online only to pick it up at my local Napa 20 minutes later. The deal with Napa us that they have independent mom & pops that often don't wanna offer sale pricing and they have market company area stores that may may or may not follow what Napa corporate is doing.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Re: Done with NAPA [Re: Duffyjr] #4521897
09/21/17 06:40 AM
09/21/17 06:40 AM
Joined: Sep 2009
Posts: 2,160
Deep in the heart of Jersey
BigCahuna Offline
BigCahuna  Offline
Joined: Sep 2009
Posts: 2,160
Deep in the heart of Jersey
Having stock on hand, seems to be the problem my local NAPA. I live 2 blocks from one and they never have what I need on hand. Spark plugs, misc oil, and bulk hose is about all I know I can get there without having to order it and wait a day for it. I'm not sure how they keep the doors open when you can go to the 3 other box store by me and get what you want right now, for the most part.,,,

Last edited by BigCahuna; 09/21/17 06:40 AM.
Re: Done with NAPA [Re: skyactiv] #4521900
09/21/17 06:45 AM
09/21/17 06:45 AM
Joined: Sep 2004
Posts: 21,633
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,633
Orlando, FL
Originally Posted By: skyactiv
I've never had an issue the few times I've ordered online only to pick it up at my local Napa 20 minutes later. The deal with Napa us that they have independent mom & pops that often don't wanna offer sale pricing and they have market company area stores that may may or may not follow what Napa corporate is doing.


That's exactly what happened. They done like sales that hurt their bottom line.

Re: Done with NAPA [Re: Duffyjr] #4521903
09/21/17 06:53 AM
09/21/17 06:53 AM
Joined: Nov 2016
Posts: 1,278
WI
HoosierJeeper Offline
HoosierJeeper  Offline
Joined: Nov 2016
Posts: 1,278
WI
I've had terrible service at the store by me. Twice I've ordered stuff there (in person or on the phone), they say it'll be here tomorrow morning, show up there and they have no record I ever ordered anything. And they charge shipping. Happened with the steering rack bushings and before this, the inner tie rods. Both cases, ended up getting Moog stuff from O'Reilly's. Although Napa seems to stand behind warranties and twice I've used the online thing, seems to be more reliable that the people working there, as its worked both times.

Last edited by HoosierJeeper; 09/21/17 06:54 AM.

15 Jeep KL Limited V6: Formula Shell 5W20
07 LR3 SE V8: Maxlife 5W30
05 Jeep KJ Limited: PHM 5W30
96 Jeep XJ Country: STP HM 5W30 (winter)
Re: Done with NAPA [Re: Duffyjr] #4521926
09/21/17 07:35 AM
09/21/17 07:35 AM
Joined: Dec 2002
Posts: 42,085
New Jersey
JHZR2 Offline
JHZR2  Offline
Joined: Dec 2002
Posts: 42,085
New Jersey
I get a copy of my order by email on my phone, and the store called me within 15 minutes to confirm the order and tell me when they would have it ready.

Re: Done with NAPA [Re: Duffyjr] #4521950
09/21/17 07:55 AM
09/21/17 07:55 AM
Joined: Apr 2010
Posts: 4,398
Storrs, Connecticut
jeepman3071 Offline
jeepman3071  Offline
Joined: Apr 2010
Posts: 4,398
Storrs, Connecticut
Keep in mind the NAPA stores are franchised, so they are owned by different people.

The one closest to my house is outstanding. Best group of guys and service I have found yet from any auto parts store. The store that is two towns over I will never set foot in again due to their terrible service and horrible arrogant attitudes.


2000 Jeep Cherokee 4.0L (180k) - Pennzoil 10w30, Napa Gold 1516, Magnefine trans filter
2009 BMW 328i (33k) - Castrol Edge Euro 0w40, MANN HU816X
Re: Done with NAPA [Re: Duffyjr] #4521972
09/21/17 08:18 AM
09/21/17 08:18 AM
Joined: Apr 2012
Posts: 3,159
Boston, MA
Bgallagher Offline
Bgallagher  Offline
Joined: Apr 2012
Posts: 3,159
Boston, MA
I feel like most NAPAs I have been too are employed by a-holes. None of them want to work let alone answer a question. My only issue is they tend to have decent sales at the end of year as well as they have stuff like LGR which is hard to find in my area.


2017 Chevy Traverse - 28k - Delco Dexos 1 and PF63
2014 Chevy Equinox - 22k - Delco Dexos 1 and PF457G
2015 GMC Terrain - 22k- Delco Dexos 1 and PF457G
Re: Done with NAPA [Re: Duffyjr] #4521973
09/21/17 08:19 AM
09/21/17 08:19 AM
Joined: Oct 2004
Posts: 3,077
Midwest, Illinois
beanoil Offline
beanoil  Offline
Joined: Oct 2004
Posts: 3,077
Midwest, Illinois
My local NAPA is the shiznit. Knowledgeable folks, same guys there for years. Patient with everyone, including the clueless. Always 10% off discount in store if you ask for it. And they will order anything if they can find it.If I could get a shampoo/haircut, a cheeseburger and draft, and a cot, I'd live there.


beanoil: Tough under heat, real dirty afterwards.
Re: Done with NAPA [Re: Duffyjr] #4521975
09/21/17 08:20 AM
09/21/17 08:20 AM
Joined: Jan 2013
Posts: 1,842
Texas
WyrTwister Offline
WyrTwister  Offline
Joined: Jan 2013
Posts: 1,842
Texas
We have a NAPA store , maybe 20 blocks from me & a NAPA warehouse that has a store front .

Naturally , I go to the one close to me most often . They are a great store .

When NAPA 5W-30 DEXOS synthetic was on sale , I purchased a case at the warehouse . Got to thinking about it & stopped in the other store , next time I was close . Got another case .

But , if prices are equivalent , I usually order from RockAuto.com . Or trade at the near by O'reilly .

I watch the sales at Advance Auto Parts & NAPA .

Searched the internet for a dash mat , for the 2006 Buick Lacrosse . Using an email discount code , ended up ordering it from AAP for delivery to my home , free shipping .

Thanks , :-)

Last edited by WyrTwister; 09/21/17 08:21 AM.

Wyr
God bless
Re: Done with NAPA [Re: Duffyjr] #4521982
09/21/17 08:25 AM
09/21/17 08:25 AM
Joined: Apr 2008
Posts: 12,862
Onondaga County
Miller88 Offline
Miller88  Offline
Joined: Apr 2008
Posts: 12,862
Onondaga County
They cost me an engine. I won't go to napa for anything!


18 Forester 2.5I 6M
00 Jeep Cherokee
01 Ford F-350 XL 4x4 5M
Re: Done with NAPA [Re: Duffyjr] #4521990
09/21/17 08:33 AM
09/21/17 08:33 AM
Joined: Oct 2011
Posts: 2,976
Chicago, IL
Brybo86 Offline
Brybo86  Offline
Joined: Oct 2011
Posts: 2,976
Chicago, IL
Duffy I think you are the only bitoger with mowers listed in your signature...
You trendsetter!


08 Honda Accord EX-L 2.4L M1 EP 0w20 145k
01 Kymco People 50
95 Lexus LS400 M1 AFE 0w30 193k
95 Yamaha Jog
Re: Done with NAPA [Re: Duffyjr] #4521999
09/21/17 08:43 AM
09/21/17 08:43 AM
Joined: Oct 2016
Posts: 167
MN
ZebRuaj Offline
ZebRuaj  Offline
Joined: Oct 2016
Posts: 167
MN
Used to frequent NAPA all the time for Eneos and when they had their $10 off $10 coupons or the $10 off $20. Stocked up on a bunch of little stuff with those coupons, but don't see those coupons out anymore. Last time I was there was in the spring for their in-house oil sale. Other than that, Napa doesn't come to mind when I need a part right meow.

I also know the Napa a few miles away doesn't honor the in-house oil sale ad. Different mom/pop ownership.


~Shade tree mechanic for friends and family.
Re: Done with NAPA [Re: Duffyjr] #4522010
09/21/17 08:57 AM
09/21/17 08:57 AM
Joined: Mar 2014
Posts: 3,257
NJ
Leo99 Offline
Leo99  Offline
Joined: Mar 2014
Posts: 3,257
NJ
I ordered some stuff from AAP online. Printed out the "come pick it up" email and went there a few hours later. My stuff was gone. The clerk was like, "I guess someone else bought it." I got a refund and wasted my time.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles
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