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#4520667 - 09/19/17 08:10 PM Discount Tire Direct rebate denied
lairdwd Offline


Registered: 11/27/09
Posts: 349
Loc: Boston
Anyone else experience this nonsense yet? No notification whatsoever that rebate was denied. Additionally, the link to their rebate checker from the email gave the wrong status indicating the rebate was "scheduled for synchronization". I also never receive any snail mail or email indicating there was a problem.

When I went and checked the rebate from their site directly, I find this nonsense:

==================

Status Descriptions

Unmatched
We were unable to match the invoice number you submitted with a transaction in our records. This does not mean you are not eligible. It does mean that you will need to mail or fax your invoice and completed rebate form to us for verification.

DTC Offer #26003
P.O. Box 6129
Mesa, AZ 85216

Fax: 480-668-9402

We apologize for the inconvenience



Edited by lairdwd (09/19/17 08:11 PM)

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#4520674 - 09/19/17 08:14 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Bud Offline


Registered: 06/04/02
Posts: 1717
Loc: Texas
I find that rebates tend to be hit and miss. Some companies do well with them, and others not so much.
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#4520677 - 09/19/17 08:16 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
SatinSilver Offline


Registered: 01/24/08
Posts: 10159
Loc: OH
Maybe that befrugal website that you over hyped on here had something to do with it. Plus something sounds out of place upstairs for calling them [censored] Coopers. Then going ahead and buying them. Weird.

Originally Posted By: lairdwd
Originally Posted By: anl0109
Originally Posted By: lairdwd
I did get in on this just before the rebates died out. Went through befrugal.com to get another $17 back. Netted out to $145 for four new tires for the beater. Even though they are [censored] cooper, I plan on getting rid of that car. I expect to get between 30K and 40K on their supposed 80K tires, so I went with the stiffer rubber.

If you gonna sign up with befrugal, use my referral link and you get extra $10.


+1 on BeFrugal -- went that route as well

Curious what Cooper tires did you purchase and in what size? Certainly nice price!


I got the CS5 touring - not the soft rubber version, but the hard rubber. The CS3 is a bit older that gets bad reviews. The CS5 gets good reviews. $17 back confirmed on be frugal. My net price is actually $135 + $60 more to install at costco, gets me in under $200 for new tires all around.

use my befrugal referral link


Edited by SatinSilver (09/19/17 08:19 PM)

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#4520678 - 09/19/17 08:17 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
JimPghPA Offline


Registered: 08/22/09
Posts: 3859
Loc: Pittsburgh,PA U.S.A.
So what they are saying is you need to print out the rebate form and fill it out and then send it in with the receipt (invoice).


Edited by JimPghPA (09/19/17 08:18 PM)
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#4520679 - 09/19/17 08:18 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
LotI Offline


Registered: 01/01/13
Posts: 1267
Loc: America's Dairyland
Fix it. Many rebates and never an issue.
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#4520680 - 09/19/17 08:19 PM Re: Discount Tire Direct rebate denied [Re: SatinSilver]
lairdwd Offline


Registered: 11/27/09
Posts: 349
Loc: Boston
I'll call them up and get it straightened out tomorrow. But the silence is deafening from them, and I'm very surprised they are pulling this rebate processing nonsense given the great reviews they got here.

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#4520707 - 09/19/17 08:50 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Eddie Offline


Registered: 12/07/03
Posts: 9563
Loc: Florida, Cape Coral
They are being reasonable in wanting the invoice or copy to verify you actually bought the tires. Ed
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#4520717 - 09/19/17 09:08 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Rolla07 Offline


Registered: 11/05/11
Posts: 4737
Loc: MTL, CANADA
They have been excellent in customer service to me, im sure a call will get it sorted out.
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2007 Corolla Red Pearl 155k miles
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#4520772 - 09/19/17 10:19 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
dishdude Online   content


Registered: 11/14/08
Posts: 8740
Loc: Phoenix
I'm not a fan of rebates and usually don't bother with them, but DT is one I have used a few times and never had an issue. They're giving you the opportunity to resubmit it, so I would resubmit.
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2018 Challenger SRT

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#4520782 - 09/19/17 10:41 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
MNgopher Offline


Registered: 09/17/02
Posts: 4042
Loc: Lakeville, MN
They haven't denied it. You can submit the info they are looking for (which to be honest is what virtually every other rebate is looking for - a copy of the invoice/receipt).

Before going off that the rebate has been denied, follow through on the opportunity to submit the correct information to get it.

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#4520850 - 09/20/17 01:28 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Carmudgeon Offline


Registered: 04/26/05
Posts: 536
Loc: Under the hood
I've used the B&M stores multiple times, and have had good results, but decided to order from DTD this time, and the experience hasn't been nearly as good.

They seem to operate like an entirely different company, which they technically are, but not impressed, nonetheless.

My case is still pending, but when companies don't fulfill their promises, become unresponsive, and force the customer to become proactive, they shouldn't expect every customer to just roll over. This one won't.

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#4520922 - 09/20/17 05:43 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
FordBroncoVWJeta Online   content


Registered: 04/16/16
Posts: 768
Loc: KS
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.
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#4520936 - 09/20/17 06:14 AM Re: Discount Tire Direct rebate denied [Re: FordBroncoVWJeta]
lairdwd Offline


Registered: 11/27/09
Posts: 349
Loc: Boston
Originally Posted By: FordBroncoVWJeta
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.


That's how the rebate game works. Their models anticipate only 'X' percent of rebates will be approved. When 'X' doesn't materialize and is running high, they resort to this type of nonsense. For those that call in, you oftentimes get approved over the phone. If you are willing to play the game, you can get good deals.

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#4520937 - 09/20/17 06:15 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Sayjac Offline


Registered: 10/13/08
Posts: 12261
Loc: The Old North State
Never had an issue with DT rebates and I've done a bunch. By far the best and easiest rebates I do.

The only issue I've ever read on bitog before is a difference 'once', between a rebate offered at online DTD and one offered at b&m DT during a promo.

All that said, looks/reads like their just looking for some additional information to verify the rebate.

And thanks to SatinSilver for posting relevant//pertinent information about additionally going through an outside rebate company, befrugal for the "[censored] Copper" tires. That may (or not) well be a factor in the current discrepancy.

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#4520979 - 09/20/17 07:43 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Donald Offline


Registered: 03/21/04
Posts: 20455
Loc: Upstate NY
I have not had any issues. But you cannot be late.

I had a $75 card and used it at BJs for a $135 order and the register did not say owed anything more. Have not figured that one out. The cashier realized it but said "works for me". So I walked out.
_________________________
2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)


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