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Discount Tire Direct rebate denied #4520667
09/19/17 08:10 PM
09/19/17 08:10 PM
Joined: Nov 2009
Posts: 365
Boston
lairdwd Offline OP
lairdwd  Offline OP
Joined: Nov 2009
Posts: 365
Boston
Anyone else experience this nonsense yet? No notification whatsoever that rebate was denied. Additionally, the link to their rebate checker from the email gave the wrong status indicating the rebate was "scheduled for synchronization". I also never receive any snail mail or email indicating there was a problem.

When I went and checked the rebate from their site directly, I find this nonsense:

==================

Status Descriptions

Unmatched
We were unable to match the invoice number you submitted with a transaction in our records. This does not mean you are not eligible. It does mean that you will need to mail or fax your invoice and completed rebate form to us for verification.

DTC Offer #26003
P.O. Box 6129
Mesa, AZ 85216

Fax: 480-668-9402

We apologize for the inconvenience


Last edited by lairdwd; 09/19/17 08:11 PM.
Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520674
09/19/17 08:14 PM
09/19/17 08:14 PM
Joined: Jun 2002
Posts: 1,836
Texas
Bud Offline
Bud  Offline
Joined: Jun 2002
Posts: 1,836
Texas
I find that rebates tend to be hit and miss. Some companies do well with them, and others not so much.


2016 Honda Pilot EX-L with NAV.....Mobil 1 0w20 AFE and Ultra XG7317
Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520677
09/19/17 08:16 PM
09/19/17 08:16 PM
Joined: Jan 2008
Posts: 10,694
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,694
OH
Maybe that befrugal website that you over hyped on here had something to do with it. Plus something sounds out of place upstairs for calling them [censored] Coopers. Then going ahead and buying them. Weird.

Originally Posted By: lairdwd
Originally Posted By: anl0109
Originally Posted By: lairdwd
I did get in on this just before the rebates died out. Went through befrugal.com to get another $17 back. Netted out to $145 for four new tires for the beater. Even though they are [censored] cooper, I plan on getting rid of that car. I expect to get between 30K and 40K on their supposed 80K tires, so I went with the stiffer rubber.

If you gonna sign up with befrugal, use my referral link and you get extra $10.


+1 on BeFrugal -- went that route as well

Curious what Cooper tires did you purchase and in what size? Certainly nice price!


I got the CS5 touring - not the soft rubber version, but the hard rubber. The CS3 is a bit older that gets bad reviews. The CS5 gets good reviews. $17 back confirmed on be frugal. My net price is actually $135 + $60 more to install at costco, gets me in under $200 for new tires all around.

use my befrugal referral link

Last edited by SatinSilver; 09/19/17 08:19 PM.
Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520678
09/19/17 08:17 PM
09/19/17 08:17 PM
Joined: Aug 2009
Posts: 3,900
Pittsburgh,PA U.S.A.
JimPghPA Offline
JimPghPA  Offline
Joined: Aug 2009
Posts: 3,900
Pittsburgh,PA U.S.A.
So what they are saying is you need to print out the rebate form and fill it out and then send it in with the receipt (invoice).

Last edited by JimPghPA; 09/19/17 08:18 PM.

Boy will I be happy when ALL vehicles on public roads are autonomous.


JimPghPa

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520679
09/19/17 08:18 PM
09/19/17 08:18 PM
Joined: Jan 2013
Posts: 1,353
America's Dairyland
LotI Offline
LotI  Offline
Joined: Jan 2013
Posts: 1,353
America's Dairyland
Fix it. Many rebates and never an issue.


03 Honda Interceptor
11 Kawasaki KLR 650
12 Ford E450
17 VW GTI
[IMG]http://badges.fuelly.com/images/sig-us/803455.png[/IMG]
Re: Discount Tire Direct rebate denied [Re: SatinSilver] #4520680
09/19/17 08:19 PM
09/19/17 08:19 PM
Joined: Nov 2009
Posts: 365
Boston
lairdwd Offline OP
lairdwd  Offline OP
Joined: Nov 2009
Posts: 365
Boston
I'll call them up and get it straightened out tomorrow. But the silence is deafening from them, and I'm very surprised they are pulling this rebate processing nonsense given the great reviews they got here.

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520707
09/19/17 08:50 PM
09/19/17 08:50 PM
Joined: Dec 2003
Posts: 9,803
Florida, Cape Coral
Eddie Online sleepy
Eddie  Online Sleepy
Joined: Dec 2003
Posts: 9,803
Florida, Cape Coral
They are being reasonable in wanting the invoice or copy to verify you actually bought the tires. Ed


CX5 Touring 2.5L :-)
Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520717
09/19/17 09:08 PM
09/19/17 09:08 PM
Joined: Nov 2011
Posts: 4,857
MTL, CANADA
Rolla07 Offline
Rolla07  Offline
Joined: Nov 2011
Posts: 4,857
MTL, CANADA
They have been excellent in customer service to me, im sure a call will get it sorted out.


2007 Corolla Red Pearl 155k miles
PP 0w20 & ST 4967

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520772
09/19/17 10:19 PM
09/19/17 10:19 PM
Joined: Nov 2008
Posts: 9,046
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,046
Phoenix
I'm not a fan of rebates and usually don't bother with them, but DT is one I have used a few times and never had an issue. They're giving you the opportunity to resubmit it, so I would resubmit.


2018 Challenger SRT
Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520782
09/19/17 10:41 PM
09/19/17 10:41 PM
Joined: Sep 2002
Posts: 4,099
Lakeville, MN
MNgopher Offline
MNgopher  Offline
Joined: Sep 2002
Posts: 4,099
Lakeville, MN
They haven't denied it. You can submit the info they are looking for (which to be honest is what virtually every other rebate is looking for - a copy of the invoice/receipt).

Before going off that the rebate has been denied, follow through on the opportunity to submit the correct information to get it.

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520850
09/20/17 01:28 AM
09/20/17 01:28 AM
Joined: Apr 2005
Posts: 584
Under the hood
Carmudgeon Offline
Carmudgeon  Offline
Joined: Apr 2005
Posts: 584
Under the hood
I've used the B&M stores multiple times, and have had good results, but decided to order from DTD this time, and the experience hasn't been nearly as good.

They seem to operate like an entirely different company, which they technically are, but not impressed, nonetheless.

My case is still pending, but when companies don't fulfill their promises, become unresponsive, and force the customer to become proactive, they shouldn't expect every customer to just roll over. This one won't.

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520922
09/20/17 05:43 AM
09/20/17 05:43 AM
Joined: Apr 2016
Posts: 846
KS
FordBroncoVWJeta Offline
FordBroncoVWJeta  Offline
Joined: Apr 2016
Posts: 846
KS
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.


17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2
Re: Discount Tire Direct rebate denied [Re: FordBroncoVWJeta] #4520936
09/20/17 06:14 AM
09/20/17 06:14 AM
Joined: Nov 2009
Posts: 365
Boston
lairdwd Offline OP
lairdwd  Offline OP
Joined: Nov 2009
Posts: 365
Boston
Originally Posted By: FordBroncoVWJeta
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.


That's how the rebate game works. Their models anticipate only 'X' percent of rebates will be approved. When 'X' doesn't materialize and is running high, they resort to this type of nonsense. For those that call in, you oftentimes get approved over the phone. If you are willing to play the game, you can get good deals.

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520937
09/20/17 06:15 AM
09/20/17 06:15 AM
Joined: Oct 2008
Posts: 12,471
The Old North State
Sayjac Offline
Sayjac  Offline
Joined: Oct 2008
Posts: 12,471
The Old North State
Never had an issue with DT rebates and I've done a bunch. By far the best and easiest rebates I do.

The only issue I've ever read on bitog before is a difference 'once', between a rebate offered at online DTD and one offered at b&m DT during a promo.

All that said, looks/reads like their just looking for some additional information to verify the rebate.

And thanks to SatinSilver for posting relevant//pertinent information about additionally going through an outside rebate company, befrugal for the "[censored] Copper" tires. That may (or not) well be a factor in the current discrepancy.

Re: Discount Tire Direct rebate denied [Re: lairdwd] #4520979
09/20/17 07:43 AM
09/20/17 07:43 AM
Joined: Mar 2004
Posts: 20,758
Upstate NY
Donald Offline
Donald  Offline
Joined: Mar 2004
Posts: 20,758
Upstate NY
I have not had any issues. But you cannot be late.

I had a $75 card and used it at BJs for a $135 order and the register did not say owed anything more. Have not figured that one out. The cashier realized it but said "works for me". So I walked out.


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
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