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#4520667 - 09/19/17 08:10 PM Discount Tire Direct rebate denied
lairdwd Offline

Registered: 11/27/09
Posts: 342
Loc: Boston
Anyone else experience this nonsense yet? No notification whatsoever that rebate was denied. Additionally, the link to their rebate checker from the email gave the wrong status indicating the rebate was "scheduled for synchronization". I also never receive any snail mail or email indicating there was a problem.

When I went and checked the rebate from their site directly, I find this nonsense:


Status Descriptions

We were unable to match the invoice number you submitted with a transaction in our records. This does not mean you are not eligible. It does mean that you will need to mail or fax your invoice and completed rebate form to us for verification.

DTC Offer #26003
P.O. Box 6129
Mesa, AZ 85216

Fax: 480-668-9402

We apologize for the inconvenience

Edited by lairdwd (09/19/17 08:11 PM)

#4520674 - 09/19/17 08:14 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Bud Online   content

Registered: 06/04/02
Posts: 1535
Loc: Texas
I find that rebates tend to be hit and miss. Some companies do well with them, and others not so much.
2016 Honda Pilot EX-L with NAV.....Mobil 1 0w20 AFE and Ultra XG7317

#4520677 - 09/19/17 08:16 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
SatinSilver Offline

Registered: 01/24/08
Posts: 9472
Loc: OH
Maybe that befrugal website that you over hyped on here had something to do with it. Plus something sounds out of place upstairs for calling them [censored] Coopers. Then going ahead and buying them. Weird.

Originally Posted By: lairdwd
Originally Posted By: anl0109
Originally Posted By: lairdwd
I did get in on this just before the rebates died out. Went through to get another $17 back. Netted out to $145 for four new tires for the beater. Even though they are [censored] cooper, I plan on getting rid of that car. I expect to get between 30K and 40K on their supposed 80K tires, so I went with the stiffer rubber.

If you gonna sign up with befrugal, use my referral link and you get extra $10.

+1 on BeFrugal -- went that route as well

Curious what Cooper tires did you purchase and in what size? Certainly nice price!

I got the CS5 touring - not the soft rubber version, but the hard rubber. The CS3 is a bit older that gets bad reviews. The CS5 gets good reviews. $17 back confirmed on be frugal. My net price is actually $135 + $60 more to install at costco, gets me in under $200 for new tires all around.

use my befrugal referral link

Edited by SatinSilver (09/19/17 08:19 PM)
2012 Toyota Camry 71k-PUP 5w20,OEM filter, RT43s.
2005 Toyota Matrix 135k miles - VWB 5w30 conv, Valvoline oil filter. Nokian eNTYRES.

#4520678 - 09/19/17 08:17 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
JimPghPA Offline

Registered: 08/22/09
Posts: 3777
Loc: Pittsburgh,PA U.S.A.
So what they are saying is you need to print out the rebate form and fill it out and then send it in with the receipt (invoice).

Edited by JimPghPA (09/19/17 08:18 PM)
Boy will I be happy when ALL vehicles on public roads are autonomous.


#4520679 - 09/19/17 08:18 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
LotI Offline

Registered: 01/01/13
Posts: 1196
Loc: America's Dairyland
Fix it. Many rebates and never an issue.
03 Honda Interceptor
11 Kawasaki KLR 650
12 Ford E450
17 Mazda6 GT

#4520680 - 09/19/17 08:19 PM Re: Discount Tire Direct rebate denied [Re: SatinSilver]
lairdwd Offline

Registered: 11/27/09
Posts: 342
Loc: Boston
I'll call them up and get it straightened out tomorrow. But the silence is deafening from them, and I'm very surprised they are pulling this rebate processing nonsense given the great reviews they got here.

#4520707 - 09/19/17 08:50 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Eddie Offline

Registered: 12/07/03
Posts: 9304
Loc: Florida, Cape Coral
They are being reasonable in wanting the invoice or copy to verify you actually bought the tires. Ed
CX5 Touring 2.5L :-)

#4520717 - 09/19/17 09:08 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Rolla07 Offline

Registered: 11/05/11
Posts: 4555
They have been excellent in customer service to me, im sure a call will get it sorted out.
2007 Corolla Red Pearl 151k miles
Castrol Magnatec 0w20 & Napa Proselect

#4520772 - 09/19/17 10:19 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
dishdude Offline

Registered: 11/14/08
Posts: 8392
Loc: Phoenix
I'm not a fan of rebates and usually don't bother with them, but DT is one I have used a few times and never had an issue. They're giving you the opportunity to resubmit it, so I would resubmit.
2015 Grand Cherokee 3.6 - M1 5w-30 Wix 10010
2017 124 Spider 1.4T - PP Euro 5w-40 Wix 57341

#4520782 - 09/19/17 10:41 PM Re: Discount Tire Direct rebate denied [Re: lairdwd]
MNgopher Offline

Registered: 09/17/02
Posts: 3969
Loc: Lakeville, MN
They haven't denied it. You can submit the info they are looking for (which to be honest is what virtually every other rebate is looking for - a copy of the invoice/receipt).

Before going off that the rebate has been denied, follow through on the opportunity to submit the correct information to get it.

#4520850 - 09/20/17 01:28 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Carmudgeon Offline

Registered: 04/26/05
Posts: 472
Loc: Under the hood
I've used the B&M stores multiple times, and have had good results, but decided to order from DTD this time, and the experience hasn't been nearly as good.

They seem to operate like an entirely different company, which they technically are, but not impressed, nonetheless.

My case is still pending, but when companies don't fulfill their promises, become unresponsive, and force the customer to become proactive, they shouldn't expect every customer to just roll over. This one won't.

#4520922 - 09/20/17 05:43 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
FordBroncoVWJeta Offline

Registered: 04/16/16
Posts: 657
Loc: KS
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.
17 Volkswagen Jetta 1.4T
15 Honda CRV 2.4
12 Volkswagen Jetta 2.0
01 Pontiac Sunfire 2.2

#4520936 - 09/20/17 06:14 AM Re: Discount Tire Direct rebate denied [Re: FordBroncoVWJeta]
lairdwd Offline

Registered: 11/27/09
Posts: 342
Loc: Boston
Originally Posted By: FordBroncoVWJeta
They did that exact same [censored] to me! I called them and asked what the deal was. Said well we accepted your rebate should be there in 6-8 weeks.

That's how the rebate game works. Their models anticipate only 'X' percent of rebates will be approved. When 'X' doesn't materialize and is running high, they resort to this type of nonsense. For those that call in, you oftentimes get approved over the phone. If you are willing to play the game, you can get good deals.

#4520937 - 09/20/17 06:15 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Sayjac Offline

Registered: 10/13/08
Posts: 11964
Loc: The Old North State
Never had an issue with DT rebates and I've done a bunch. By far the best and easiest rebates I do.

The only issue I've ever read on bitog before is a difference 'once', between a rebate offered at online DTD and one offered at b&m DT during a promo.

All that said, looks/reads like their just looking for some additional information to verify the rebate.

And thanks to SatinSilver for posting relevant//pertinent information about additionally going through an outside rebate company, befrugal for the "[censored] Copper" tires. That may (or not) well be a factor in the current discrepancy.

#4520979 - 09/20/17 07:43 AM Re: Discount Tire Direct rebate denied [Re: lairdwd]
Donald Offline

Registered: 03/21/04
Posts: 20112
Loc: Upstate NY
I have not had any issues. But you cannot be late.

I had a $75 card and used it at BJs for a $135 order and the register did not say owed anything more. Have not figured that one out. The cashier realized it but said "works for me". So I walked out.
2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)

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