My wife entered a raffle at a nearby Harley dealer we visited with some friends on a ride a month or so ago. They drew the winning tickets this past weekend, $10 bought 10 tickets. They were raffling off a couple of outdoor grills, and a couple of truck bed tool boxes. They called yesterday and told me she had won a truck bed tool box. I drove to the dealership this morning and went to load the tool box into my truck and the guy who was in charge of the raffle said, oh.....the tool box is damaged! He said he didn't know how it got damaged, but what does one expect for a dollar?
I proceeded to tell him I expected a new undamaged tool box! He said he would call the company who donated the tool box and try to get them to replace it. I feel it got damaged at the dealership. He said I could take a hammer and pound out the softball sized dent in the top of the tool box.
I told him that they didn't advertise raffling off a damaged tool box and that I wanted a new one! The manager was off today but I got her name and number in case I need to go to the higher ups. The tool box is nothing special, {black diamond patterned painted aluminum} and I don't have a need for it, but I told him it's just the principle of it all. Did I do the right thing?