Originally Posted By: Balrog006
Originally Posted By: The_Eric
Originally Posted By: i_hate_autofraud
I once put "no personal use or road test authorized by owner" on a work order at a GM dealer,
the service writer refused to put the car thru the shop! Rotten!
During a GM warranty Transmission service they claimed they "road tested" the car and found no problem,
a check of the odometer showed they drove only 1 mile!
> If a really have to go to the dealer, I take a picture of the dash odometer reading while
on the lot and see what happens after that!
They probably refused to work on it because they figured you'd be a problem customer. Not worth their hassle.
As to the road test, have you considered that they don't have time to dawdle? Those folks are generally loaded with work all day long. In fact, it's a common goal for them to crank out more than 40 hours worth of work in a week. This is probably why they didn't road test more than a mile- they've got work to do!
Dawdling and a thorough (1 mile is very unlikely to be) test drive to PROPERLY diagnose and then post repair, CONFIRM normal function after a repair as major and complex as a transmission are two separate and completely different things.
I don't disagree, just saying these guys are under huge pressure at times and no doubt pass over things until they become obvious, so they can save time and move onto another job.