Originally Posted By: Red91
Elaborate please. I'm sure I get it, but a little detail is appreciated. I'm not a salesman.
Most of the time at these quick change places you sell extra services. The national chain I worked had quotas with incentives (make more money and keeping your job). For example $100 per car average bill. If people come in for a $50 oil change, you have to on average sell them $50 more worth of stuff. If you service 10 cars you are expected to generate $1000 revenue. Cars keep coming in with 100k mile transmission service intervals and lifetime differential fluid? Too bad, show them the old vs new fluid and explain to them they need it now at 40k miles. 30k mile air filter and cabin filter? Pull them out at 15k and tell them they need it because look at how dirty they are. Car manufacturer recommends 5k, 6k, 10k OCI? Print them out a sticker for 3k and when they go over it recommend an engine flush to get rid of the sludge. Etc etc.
This was not a hole in the wall little place I was working at. This was a national chain in Canada that advertises during pro sporting events. This for them was standard operating prodcedure.