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KINDA dreading today .. gotta use the DEALERSHIP #4496765
08/24/17 07:46 AM
08/24/17 07:46 AM
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
SumpChump Offline OP
SumpChump  Offline OP
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
Well, wish me luck. Because if the dealership messes this up it will cost me up to $2k.

I have some work I can't do on my own due to tools but mostly due to a recent surgery recovery.

My pinion seal is leaking on the 9.25 Dodge corporate rearend on my 2005 Ram 1500. She runs fine with no noise, has new fluid changes.... just has a leak from age apparently. I am already acutely aware that if a guy doesn't really read the specs or pay attention to achieving a preload of 25in. Lbs without over crushing the already used condition crush sleeve inside.....that younwill have a messed up pinion in a certain mileage and find yourself back at the shop debating with them whether that noise was there before or after their hands were on it. But to add to that there was a recall P77 issued and performed to install a pinion nut retaining ring and set screws.

So they not only have actually pay attention to a careful preload recovery after replacing the pinion nut seal but they also have to properly reapply the recall procedure including a careful process of rightening the set screws at 5in.lbs increments to 45in. Lbs.

I am rural and the local shops don't have the corporate access or know how to offer me a viable alternative to the dealership shop.
I am acutely aware of dealerships in general (but NOT all) "lack of quality" despite having direct access to the exact special seevice tools, exact instructions on computer etc. But I am stuck with the dealer on this one. I obviously have not shared any of this concern at the dealership. One can anticipate the knee jerk gut reaction to the vehicle owner expressing something to the effect "Hey guys can you really watch the procedure/specs on this one." Such a thing would be taken as "what the F does he think he knows" followed by a little bit of rough behavior on the gas pedal during testing phase of job wrap-up.

So wish me luck, hopefully I get a guy who reads the bulletins and doesn't subscribe to the "good n' tight" church of impact wrench.

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496778
08/24/17 07:53 AM
08/24/17 07:53 AM
Joined: May 2003
Posts: 7,390
Oklahoma
Schmoe Offline
Schmoe  Offline
Joined: May 2003
Posts: 7,390
Oklahoma
Good luck my friend. Maybe you could buddy up with the service manager and ask general questions so that he'll know that you know what's to be expected.


01 Supercrew Lariat 4X4
06 Accord EX-L V6
14 CRV EX-L (RIP) 2018 CRV EX-L
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496783
08/24/17 07:57 AM
08/24/17 07:57 AM
Joined: Jul 2015
Posts: 3,772
MD
AirgunSavant Offline
AirgunSavant  Offline
Joined: Jul 2015
Posts: 3,772
MD
This is foreign to me as I haven't had to deal with that. Not being anal but I would type up your concerns on paper and leave
it with the service advisor on what you are after and what you expect and your concerns in a polite manner with all contact info. No excuses then. Save a copy for yourself!

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: Schmoe] #4496789
08/24/17 08:02 AM
08/24/17 08:02 AM
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
SumpChump Offline OP
SumpChump  Offline OP
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
Originally Posted By: Schmoe
Good luck my friend. Maybe you could buddy up with the service manager and ask general questions so that he'll know that you know what's to be expected.


Thanks for the best wishes, I have been careful to appear somewhat knowledgeable (such as about the recall and sensitivity of torque preloads) but kept my aire of "innocent customer who isnt a know it all" despite actually knowing all that needs to be done correctly.

Psychology is an interesting thing isn't it. There are some real "know it alls" who don't actually have accurate information and are loudmouth tuner ricer morons. But when someone comes in who is actually "knowledgeable" people tend to have a knee jerk reaction of low self esteem and insecurity. Funny life isn't it?

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496802
08/24/17 08:14 AM
08/24/17 08:14 AM
Joined: Dec 2002
Posts: 1,614
North Carolina
Rat407 Offline
Rat407  Offline
Joined: Dec 2002
Posts: 1,614
North Carolina
To bad there are not 4x4 custom shops around you. They deal with axle swaps and upgrades all the time and could knock this out with ease.


2002 Silverado 5.3 0w-20 AMSOIL
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496806
08/24/17 08:17 AM
08/24/17 08:17 AM
Joined: Feb 2012
Posts: 838
One Step Beyond
larryinnewyork Offline
larryinnewyork  Offline
Joined: Feb 2012
Posts: 838
One Step Beyond
To satisfy yourself, type-up a List of your concerns.

Nothing wrong with doing this, it's your vehicle.
Keep the List simple and to the point.

Discuss all your concerns with the Service Writer and possible the Mechanic that's going to do the work.
Your not telling them how to do the work, only your concerns.

Have your Concerns added to the bill.

I hate to have anybody do work for me.
Although, some times you have to trust the Professionals.

Let us know how it works out.

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496808
08/24/17 08:24 AM
08/24/17 08:24 AM
Joined: Jun 2003
Posts: 33,568
ME
eljefino Offline
eljefino  Offline
Joined: Jun 2003
Posts: 33,568
ME
Bring them donuts and ask for the best man on the job. Nagging any more will be counterproductive. More flies with sugar than vinegar...

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496830
08/24/17 08:46 AM
08/24/17 08:46 AM
Joined: Jan 2013
Posts: 2,099
Texas
WyrTwister Offline
WyrTwister  Offline
Joined: Jan 2013
Posts: 2,099
Texas
If you keep adding lubricant , you might be able to stretch out the time period until you recover from surgery .

I changed out the pinion seal on a 1991 Caprice 5.0l . Seems to be OK , no problems yet .

Used a 1/2" Harbor Freight electric impact to remove the pinion nut .

Used an appropriate size 3/4" drive socket ( for a seal driver ) & large ball peen hammer to install the seal .

Used a 24" HF 1/2" break over bar to re-tighten the nut .

There were 2 sizes of seals listed for this , at O'Reilly Auto Parts . I purchased both & took back for credit , the one I did not use .

Best of luck , :-)


Wyr
God bless
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496842
08/24/17 08:57 AM
08/24/17 08:57 AM
Joined: Dec 2008
Posts: 2,407
CA
raytseng Offline
raytseng  Offline
Joined: Dec 2008
Posts: 2,407
CA
print out the procedure and highlight the important points and give it to them at dropoff.

every modern mechanic should know how to read and follow instructions and shouldn't take offense if you give them a hard copy printout especially if it's an official service procedure. they just want ro knock out the job.

if its a diy that someone on forums wrote, yea maybe theyll jusy throw that away.

Last edited by raytseng; 08/24/17 08:59 AM.
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496894
08/24/17 10:47 AM
08/24/17 10:47 AM
Joined: Oct 2014
Posts: 4,044
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,044
Utah
We always had repetitive "Dealers stink" threads here on BITOG.

Now we have "I hope my dealer doesn't stink" threads.

I am going to start a "I hope the sun comes out tomorrow thread" to give me something to worry about.

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496920
08/24/17 11:09 AM
08/24/17 11:09 AM
Joined: Dec 2013
Posts: 3,756
Massachusetts
turtlevette Offline
turtlevette  Offline
Joined: Dec 2013
Posts: 3,756
Massachusetts
What did the dealer quote for this work?


USA-1
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: turtlevette] #4496947
08/24/17 11:40 AM
08/24/17 11:40 AM
Joined: Oct 2014
Posts: 4,044
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,044
Utah
Originally Posted By: turtlevette
What did the dealer quote for this work?




The OP stated he doesn't have any other options. So what does it matter?

It will be too much to everybody on here anyway.

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4496958
08/24/17 11:54 AM
08/24/17 11:54 AM
Joined: Apr 2006
Posts: 9,278
Birmingham, AL
01rangerxl Offline
01rangerxl  Offline
Joined: Apr 2006
Posts: 9,278
Birmingham, AL
Odds are it will be fine. They won't have the oil changer replacing your pinion seal. Assuming it's a Chrysler dealer, the tech doing the work has probably done this plenty of times before on very similar trucks. If they are supplying the parts, you should get at least a one year warranty on the whole job.

If the leak is just a damp appearance around the seal, you may want to consider just monitoring it for now. If it's a drip or really wet looking it does need to be replaced.


2002 Ford Ranger XLT | 3.0 V6 Auto 2WD | 224K miles
1994 Ford Ranger STX | 4.0 V6 Manual 4X4 | 200K miles
1994 Ford Explorer XLT | 4.0 V6 Auto 4X4 | 246K miles
Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4497027
08/24/17 01:10 PM
08/24/17 01:10 PM
Joined: Dec 2014
Posts: 1,684
'murica
Ethan1 Offline
Ethan1  Offline
Joined: Dec 2014
Posts: 1,684
'murica
"Hey man, I'm not really a nitpicky type of guy, but I normally don't let anyone else touch my truck. I'm here for this pinion seal because I'm recovering from surgery. Can you make sure this gets assigned to the same guy who you choose for your personal vehicle, even if he isn't the first guy available?"

Then go about your merry way cheers

Re: KINDA dreading today .. gotta use the DEALERSHIP [Re: SumpChump] #4497074
08/24/17 02:00 PM
08/24/17 02:00 PM
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
SumpChump Offline OP
SumpChump  Offline OP
Joined: Feb 2014
Posts: 1,981
Upper Midwest by the Lakes USA
UPDATE: she is at the shop

Dropped her off. So far I'm resting easy knowing that a tech they refer to as "Shorty" is working on it. He is about the calmest guy I have ever meet. Not sluggish, just seems to chug allong. The service guy had him come up as shoot the breeze for a second. I admitted that with my recovery and the fact it has a special recall eccentric type nut and set screws to address the pinion nut recall... that I'd prefer to not mess myself of a $2500 rear end.

They were amiable. So now we find out if there are any mechanical surprises lurking and if they really look at the details of tightening things in 5inch lb increments to 45 inch lb which the Dodge literature says is simply essential not to screw up and have a pinion lockup the rear end ar highway speed. No way I'll know really until she does or doesn't become a comeback on a flatbed.

Hi ... my name is Sump... and I have trust issues.

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