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Advance Auto battery ordeal #4485411
08/11/17 07:51 AM
08/11/17 07:51 AM
Joined: Aug 2012
Posts: 447
North Carolina
Urshurak776 Offline OP
Urshurak776  Offline OP
Joined: Aug 2012
Posts: 447
North Carolina
Hello everyone. I wanted to share what happened a couple of days ago. I had bought and installed a new Advance Auto GOLD battery in my wife's car on May 14, 2014. She just left a few days ago to visit her parents in Ocala, FL (We live in Charlotte, NC.) Passing through Jacksonville, FL, she stopped at her neurologists office for an appointment. When her and my son (13) came out the car wouldn't turn over. My other son (16) had stayed in the car to charge his phone with the ignition in the on position (car not running.) Low and behold, the car wouldn't turn over, just click click click. She called the auto club and they jumped the car. I told her to go straight to the nearest Advance because I felt the capacity of the battery was probably pretty low. We still had most of the pro rated warranty left. When she arrived, they would not honor the warranty, even though she had receipt in hand. They said we don't do pro rated batteries any longer. THey called the store in NC where I bought it and they wouldn't honor it either. I told her to get in the car and drive to her parents (2 hours.) I felt the battery was okay to do that. She just went to a drive through for dinner and didn't turn off the car. Meanwhile, I called the Advance Auto right next to her parents house and spoke to the manager. He said bring it over. He immediately tested then swapped the battery for her (Didn't even charge her anything on the pro rate.) Great guy. I was a bit upset my wife and kids were in that situation and the Advance in Jacksonville and here where we live wouldn't help her out. We paid for that warranty and even had the receipt. I'm just glad the Advance in Belleview, FL did the right thing. Sorry this was long, but I wanted you guys to see it. I know Advance no longer has the warranty over three years, but ours should of still stood no matter what Advance auto we were at.


2012 Hyundai Santa Fe, 130,000 miles, Havoline Pro DS Full Syn 5W-20, Auto7 Filter.
2014 Kia Rio, 80,000 miles, Havoline Pro DS Syn 5W-30, WIX Filter
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485419
08/11/17 08:03 AM
08/11/17 08:03 AM
Joined: Oct 2011
Posts: 2,976
Chicago, IL
Brybo86 Offline
Brybo86  Offline
Joined: Oct 2011
Posts: 2,976
Chicago, IL
That was nice of them even though you killed the battery using it in a non specified way?

I used my screwdriver as a chisel and now it doesn't work on screws can I get a new one.

Great they gave u a new one but they really shouldn't have....


08 Honda Accord EX-L 2.4L M1 EP 0w20 145k
01 Kymco People 50
95 Lexus LS400 M1 AFE 0w30 193k
95 Yamaha Jog
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485421
08/11/17 08:05 AM
08/11/17 08:05 AM
Joined: Mar 2012
Posts: 1,282
San Antonio, TX
E150GT Offline
E150GT  Offline
Joined: Mar 2012
Posts: 1,282
San Antonio, TX
That sucks. When I went into AAP looking for a battery recently I passed because they had sealed batteries. I wanted one that could be watered. I ended up with a Duralast Gold. Also, when my sisters battery case cracked on her 2015 duralast gold, AZ swapped it out no question. I expected some fight but I got a fresh battery in no time.


1984 Mercedes-Benz 300SD - 100k
1995 F150 XL 4.9 reg cab 5MT - 251k 5w30
2016 Mazda6 Touring 6MT - 57k 10w30
2006 Buick Lucerne CXL 3.8 31k 5w30
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485429
08/11/17 08:13 AM
08/11/17 08:13 AM
Joined: Sep 2015
Posts: 3,869
Connecticut
69GTX Offline
69GTX  Offline
Joined: Sep 2015
Posts: 3,869
Connecticut
You went past 3 yrs. Most warranties end at the point. The last gold I bought came with a 42 month warranty, the longest I ran across. Many are just 2-3 years. So unless, you had a 42 month warranty, they shouldn't have given you a new battery at 39 months. It the hot summer weather down south, batteries get killed.


----------------

2001 Lincoln Cont 4.6L DOHC/ 39K mi / QS HM 5w30 / FUG XG2
1999 Camaro SS M6 /19K /Mobil 1 0w40 /Fram UG /GM MTL-ATF
1969 Ply GTX/RRs
Re: Advance Auto battery ordeal [Re: Brybo86] #4485432
08/11/17 08:15 AM
08/11/17 08:15 AM
Joined: Dec 2012
Posts: 1,829
WNY
redhat Offline
redhat  Offline
Joined: Dec 2012
Posts: 1,829
WNY
Originally Posted By: Brybo86
That was nice of them even though you killed the battery using it in a non specified way?


How? If a battery can't do that... it is clearly on it's way out.

If that were me, I'd be calling AAP corporate. No reason why they shouldn't have pro-rated the battery and charged a percentage of the battery cost.

This is why I buy Everstart. Never a question, always a new battery.


17 Taurus Limited AWD - MCSB 5W-20 FL500S, 10k
14 Civic EX Coupe - NAPA Syn 0W-20 WIX 57356, 63k
09 Accord Sedan 5MT - Traveler 15W-40 XG7317, 151k
87 Regal Limited - Carb 5.3 LM7 20W-50 VR1 WIX 51042
Re: Advance Auto battery ordeal [Re: redhat] #4485433
08/11/17 08:16 AM
08/11/17 08:16 AM
Joined: Dec 2012
Posts: 1,829
WNY
redhat Offline
redhat  Offline
Joined: Dec 2012
Posts: 1,829
WNY
Probably the biggest take away from the OPs post.

Originally Posted By: Urshurak776
We still had most of the pro rated warranty left


17 Taurus Limited AWD - MCSB 5W-20 FL500S, 10k
14 Civic EX Coupe - NAPA Syn 0W-20 WIX 57356, 63k
09 Accord Sedan 5MT - Traveler 15W-40 XG7317, 151k
87 Regal Limited - Carb 5.3 LM7 20W-50 VR1 WIX 51042
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485453
08/11/17 08:32 AM
08/11/17 08:32 AM
Joined: Aug 2012
Posts: 447
North Carolina
Urshurak776 Offline OP
Urshurak776  Offline OP
Joined: Aug 2012
Posts: 447
North Carolina
Yes, we purchased the battery with a five year warranty. Three year exchange, two year pro-rate. I know they don't offer it anymore. The capacity of the battery was clearly diminished, so that's what the pro rate is for after three years. I think the Advance in Belleview FL did the right thing.

Last edited by Urshurak776; 08/11/17 08:32 AM. Reason: typos

2012 Hyundai Santa Fe, 130,000 miles, Havoline Pro DS Full Syn 5W-20, Auto7 Filter.
2014 Kia Rio, 80,000 miles, Havoline Pro DS Syn 5W-30, WIX Filter
Re: Advance Auto battery ordeal [Re: redhat] #4485458
08/11/17 08:36 AM
08/11/17 08:36 AM
Joined: Aug 2012
Posts: 447
North Carolina
Urshurak776 Offline OP
Urshurak776  Offline OP
Joined: Aug 2012
Posts: 447
North Carolina
Originally Posted By: redhat
Originally Posted By: Brybo86
That was nice of them even though you killed the battery using it in a non specified way?


How? If a battery can't do that... it is clearly on it's way out.

If that were me, I'd be calling AAP corporate. No reason why they shouldn't have pro-rated the battery and charged a percentage of the battery cost.

This is why I buy Everstart. Never a question, always a new battery.



Exactly.


2012 Hyundai Santa Fe, 130,000 miles, Havoline Pro DS Full Syn 5W-20, Auto7 Filter.
2014 Kia Rio, 80,000 miles, Havoline Pro DS Syn 5W-30, WIX Filter
Re: Advance Auto battery ordeal [Re: redhat] #4485511
08/11/17 09:22 AM
08/11/17 09:22 AM
Joined: Jul 2005
Posts: 30,450
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,450
NY
Originally Posted By: redhat
Originally Posted By: Brybo86
That was nice of them even though you killed the battery using it in a non specified way?


How? If a battery can't do that... it is clearly on it's way out.

If that were me, I'd be calling AAP corporate. No reason why they shouldn't have pro-rated the battery and charged a percentage of the battery cost.

This is why I buy Everstart. Never a question, always a new battery.



Exactly. They did nothing to "kill the battery in a non-specified way." People sit on cars with the ignition switch in the on position to listen to the radio, etc.


God Bless Our Troops

Re: Advance Auto battery ordeal [Re: Urshurak776] #4485532
08/11/17 09:41 AM
08/11/17 09:41 AM
Joined: Sep 2003
Posts: 3,132
Austin, Texas
Brons2 Offline
Brons2  Offline
Joined: Sep 2003
Posts: 3,132
Austin, Texas
Originally Posted By: Urshurak776
Yes, we purchased the battery with a five year warranty. Three year exchange, two year pro-rate. I know they don't offer it anymore. The capacity of the battery was clearly diminished, so that's what the pro rate is for after three years. I think the Advance in Belleview FL did the right thing.


I agree. If it was sold with the pro-rate at that time, then they needed to honor it under the terms of sale at the time it was sold. Glad they took care of you.


2012 Hyundai Sonata GLS 6MT 2.4GDI, ProDS 10w30, XG9688 filter, 2018 Mitsubishi Outlander SEL 2.4 CVT, Factory fill still.
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485560
08/11/17 10:09 AM
08/11/17 10:09 AM
Joined: Dec 2006
Posts: 921
midwest
JamesBond Offline
JamesBond  Offline
Joined: Dec 2006
Posts: 921
midwest
All these part stores are only as good as the person at the counter in these issues.

When it comes to warranties autozone keeps a nationwide database for many years, advance does not. So when they ask for your info for the warranty you might want to give it to them.

Last summer I warrantied an autozone alternator with a lifetime warranty 11 YEARS after I bought it.

Re: Advance Auto battery ordeal [Re: 69GTX] #4485600
08/11/17 10:44 AM
08/11/17 10:44 AM
Joined: Dec 2016
Posts: 6,262
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 6,262
Waco, TX
Originally Posted By: 69GTX
You went past 3 yrs. Most warranties end at the point.


Don't they still do "pro-rated" warranties?
Duralast Gold USED TO BE 3 year FREE exchange, 5 more year pro-rated after that for a total of 8.


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Advance Auto battery ordeal [Re: JamesBond] #4485601
08/11/17 10:46 AM
08/11/17 10:46 AM
Joined: Dec 2016
Posts: 6,262
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 6,262
Waco, TX
Originally Posted By: JamesBond

Last summer I warrantied an autozone alternator with a lifetime warranty 11 YEARS after I bought it.


Hahaha, a couple years ago I did an AZ warranty on a set of "carbon metallic" brake pads for my Ford Ranger... that I bought in 2001! The store manager said "That must be some kind of record" grin


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Advance Auto battery ordeal [Re: Urshurak776] #4485605
08/11/17 10:49 AM
08/11/17 10:49 AM
Joined: Oct 2005
Posts: 7,094
Colorado
Kuato Offline
Kuato  Offline
Joined: Oct 2005
Posts: 7,094
Colorado
Sounds to me like there are 2 AAP locations that are not adhering to their own policies.


Thick vs Thin test: 15k / 43k miles complete
Re: Advance Auto battery ordeal [Re: Brybo86] #4485616
08/11/17 11:03 AM
08/11/17 11:03 AM
Joined: Jul 2013
Posts: 2,213
Outer Banks, NC
NormanBuntz Offline
NormanBuntz  Offline
Joined: Jul 2013
Posts: 2,213
Outer Banks, NC
Originally Posted By: Brybo86
That was nice of them even though you killed the battery using it in a non specified way?

I used my screwdriver as a chisel and now it doesn't work on screws can I get a new one.

Great they gave u a new one but they really shouldn't have....


That's a foolish statement. I believe NAPA stores do a better job when you have a battery failure under warranty.


2017 Honda Odyssey SE, 15K
2013 Honda Accord LX, 58K
2007 Honda Ridgeline RTS, 87K
2007 Infiniti M35, 106K
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