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How should this work? #4482439
08/08/17 07:49 AM
08/08/17 07:49 AM
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
My mom had a rented machine that makes oxygen to help her breathe.

When she died I called the company that rents it and told them that we no longer needed it.

They didnt show up to get it. So I called again. After 3 weeks I hand delivered it to them.

Now they are sending me a bill for the 3 weeks I had it,waiting on them to cone get it. ( they come out weekly to check it,bring hoses etc).

Should I have to pay for the weeks I had it after she died even though I called them and told them to come get it the day after she died?


02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: How should this work? [Re: Chris142] #4482440
08/08/17 07:53 AM
08/08/17 07:53 AM
Joined: Aug 2008
Posts: 3,221
Where the wind comes sweepin'
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,221
Where the wind comes sweepin'
Is the bill in her name?

Re: How should this work? [Re: Reddy45] #4482445
08/08/17 08:00 AM
08/08/17 08:00 AM
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
Originally Posted By: Reddy45
Is the bill in her name?
yes


02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: How should this work? [Re: Chris142] #4482447
08/08/17 08:02 AM
08/08/17 08:02 AM
Joined: Dec 2006
Posts: 7,781
Toronto, Canada
KrisZ Offline
KrisZ  Offline
Joined: Dec 2006
Posts: 7,781
Toronto, Canada
Do you know who you talked to and what did they say about picking the equipment back? Also, if the bill is not in your name, you have nothing to worry about.
If it is and you have the record of the call, the company should have it as well, I would simply call them back and get them to remove all charges and send you a bill with zero charges on it. Keep that bill for your records.

Don't ignore the current bill as it will affect your credit score if left unpaid.


2015 Dodge Grand Caravan-27k miles.
2006 Mazda 3-163k miles
Re: How should this work? [Re: Chris142] #4482450
08/08/17 08:04 AM
08/08/17 08:04 AM
Joined: Dec 2005
Posts: 661
Virginia
cpayne5 Offline
cpayne5  Offline
Joined: Dec 2005
Posts: 661
Virginia
I would try to explain the situation and see where that gets you with their customer service. There are still some empathetic people in the world.

Reminds me of the time my wife tore an ACL. After surgery, she had this machine that would exercise her knee. Basically, she laid in bed and the machine would bend her knee at a prescribed speed and angle. When we were done with it, the company picked it up. About a month later we received a letter from our insurance company saying they received a bill for the machine and they would not pay for it (out of network or something, don't remember). The bill was for over $700. I called the rental company and they said "yeah, we don't expect you to pay the bill...we just bill the insurance company and if we get something, great, otherwise we just eat it". Essentially a roll of the dice on the part of the rental company.

Re: How should this work? [Re: Chris142] #4482456
08/08/17 08:11 AM
08/08/17 08:11 AM
Joined: Dec 2006
Posts: 746
The IL
SevenBizzos Offline
SevenBizzos  Offline
Joined: Dec 2006
Posts: 746
The IL
Originally Posted By: Chris142
Originally Posted By: Reddy45
Is the bill in her name?
yes


This is all you need to know. You don't need to discuss the matter with them any further.

Re: How should this work? [Re: Chris142] #4482462
08/08/17 08:14 AM
08/08/17 08:14 AM
Joined: Mar 2004
Posts: 20,834
Upstate NY
Donald Offline
Donald  Offline
Joined: Mar 2004
Posts: 20,834
Upstate NY
Well they can bill your mom's estate. Did you get the name of the person you talked to on the phone? Always a good idea.


2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: How should this work? [Re: Chris142] #4482484
08/08/17 08:43 AM
08/08/17 08:43 AM
Joined: Mar 2015
Posts: 1,238
New York City
SeaJay Offline
SeaJay  Offline
Joined: Mar 2015
Posts: 1,238
New York City
A reputable outfit would realize that their phone rep (who probably is paid under $15 per hour) dropped the ball and wipe out the 3 weeks of rent based on the consumer's assertion that it did happen that way.

The less reputable outfits will fight until the ends of the earth for that rent money, and will not take no for an answer. They will probably end up spending ten times the rent to collect it. That is the way that some of them work.

Re: How should this work? [Re: SeaJay] #4482487
08/08/17 08:45 AM
08/08/17 08:45 AM
Joined: Jul 2015
Posts: 3,772
MD
AirgunSavant Offline
AirgunSavant  Offline
Joined: Jul 2015
Posts: 3,772
MD
Originally Posted By: SeaJay
A reputable outfit would realize that their phone rep (who probably is paid under $15 per hour) dropped the ball and wipe out the 3 weeks of rent based on the consumer's assertion that it did happen that way.

The less reputable outfits will fight until the ends of the earth for that rent money, and will not take no for an answer. They will probably end up spending ten times the rent to collect it. That is the way that some of them work.


Yes sir... Very sad...
My condolences to the OP.

Re: How should this work? [Re: Chris142] #4482507
08/08/17 09:00 AM
08/08/17 09:00 AM
Joined: Oct 2005
Posts: 1,664
South Dakota
otis24 Offline
otis24  Offline
Joined: Oct 2005
Posts: 1,664
South Dakota
I read a story once where I guy kept getting a call from a collection agency on a bill for his deceased mother. He kept telling them that his mother was deceased, which they refused to acknowledge or accept. Finally, they asked for her address. He gave them the address of the cemetery with the plot number. He gets a call back "Sir, this address is for a cemetery". "That's what I've been trying to tell you. My mother is deceased". End of story.


1991 Chevrolet K1500 (4.3, 4x4, 86k miles)

2016 Dodge Grand Caravan
(3.6 V6) 46500 miles
Re: How should this work? [Re: Chris142] #4482512
08/08/17 09:07 AM
08/08/17 09:07 AM
Joined: Jun 2008
Posts: 5,320
In the Garage...
ls1mike Offline
ls1mike  Offline
Joined: Jun 2008
Posts: 5,320
In the Garage...
Sorry to hear about your mom.

May I ask how much the rental is?

I only ask because recently a very good friend of mine passed and had a similar machine.

His wife had the same thing happen and decided she just didn't want to deal with it for piece of mind paid up and moved on it.

It sucks but unless you want to deal with a bunch of people who don't care about you or your mom, I would pay it and move on. It would suck

having to fight it out day after day. I hate companies like that.

Last edited by wwillson; 08/09/17 06:52 AM. Reason: bypassing censor
Re: How should this work? [Re: Chris142] #4482519
08/08/17 09:17 AM
08/08/17 09:17 AM
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP
Joined: Jun 2003
Posts: 17,503
Deplorable in apple valley, ca
Looks like $30/wk


02 Wrangler durablend 10w40
87 F250 traveler 15w40
04 Tahoe super-s 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: How should this work? [Re: Chris142] #4482522
08/08/17 09:28 AM
08/08/17 09:28 AM
Joined: Jun 2008
Posts: 5,320
In the Garage...
ls1mike Offline
ls1mike  Offline
Joined: Jun 2008
Posts: 5,320
In the Garage...
90 bucks, sucks but if they couldn't figure it out for 3 weeks you have to ask yourself is it worth your time and aggravation.

I understand principle and maybe I am easy but I would want it done so I could move on.


Mike
00 Trans Am WS6 5.7 LS1
02 Silverado 2500HD 6.0
14 Caprice PPV 6.0
15 Malibu LTZ Turbo
12 Passport TT
Re: How should this work? [Re: Chris142] #4482531
08/08/17 09:43 AM
08/08/17 09:43 AM
Joined: Jun 2002
Posts: 12,568
The Motor City
Kestas Offline
Kestas  Offline
Joined: Jun 2002
Posts: 12,568
The Motor City
I can't remember the details, but I had a similar experience with my mother's home care. They were billing us for equipment that was already returned.

Thankfully we set things up to avoid probate. It helped us avoid a few unnecessary problems, including bill collectors.

Re: How should this work? [Re: ls1mike] #4482553
08/08/17 10:01 AM
08/08/17 10:01 AM
Joined: Apr 2010
Posts: 4,476
Storrs, Connecticut
jeepman3071 Online content
jeepman3071  Online Content
Joined: Apr 2010
Posts: 4,476
Storrs, Connecticut
Originally Posted By: ls1mike
90 bucks, sucks but if they couldn't figure it out for 3 weeks you have to ask yourself is it worth your time and aggravation.

I understand principle and maybe I am easy but I would want it done so I could move on.


90 bucks is 90 bucks.

Sadly many companies bank on you being too annoyed to get your money. They hope it is not enough where you pursue them for it.

They messed up, so this is on them. DO NOT pay them to make them go away. Tell them you contacted them to pick it up, there is a record of it somewhere, they failed to do so and you don't owe them anything. End of story. This is their fault, and if they hired more competent people it wouldn't be an issue for them.

Last edited by wwillson; 08/09/17 06:52 AM. Reason: bypassing censor
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