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#4482439 - 08/08/17 07:49 AM How should this work?
Chris142 Offline


Registered: 06/05/03
Posts: 16528
Loc: Deplorable in apple valley, ca
My mom had a rented machine that makes oxygen to help her breathe.

When she died I called the company that rents it and told them that we no longer needed it.

They didnt show up to get it. So I called again. After 3 weeks I hand delivered it to them.

Now they are sending me a bill for the 3 weeks I had it,waiting on them to cone get it. ( they come out weekly to check it,bring hoses etc).

Should I have to pay for the weeks I had it after she died even though I called them and told them to come get it the day after she died?
_________________________
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#4482440 - 08/08/17 07:53 AM Re: How should this work? [Re: Chris142]
Reddy45 Offline


Registered: 08/15/08
Posts: 2745
Loc: USA
Is the bill in her name?

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#4482445 - 08/08/17 08:00 AM Re: How should this work? [Re: Reddy45]
Chris142 Offline


Registered: 06/05/03
Posts: 16528
Loc: Deplorable in apple valley, ca
Originally Posted By: Reddy45
Is the bill in her name?
yes
_________________________
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#4482447 - 08/08/17 08:02 AM Re: How should this work? [Re: Chris142]
KrisZ Offline


Registered: 12/23/06
Posts: 7280
Loc: Toronto, Canada
Do you know who you talked to and what did they say about picking the equipment back? Also, if the bill is not in your name, you have nothing to worry about.
If it is and you have the record of the call, the company should have it as well, I would simply call them back and get them to remove all charges and send you a bill with zero charges on it. Keep that bill for your records.

Don't ignore the current bill as it will affect your credit score if left unpaid.
_________________________
2015 Dodge Grand Caravan-21k miles.
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#4482450 - 08/08/17 08:04 AM Re: How should this work? [Re: Chris142]
cpayne5 Offline


Registered: 12/28/05
Posts: 582
Loc: Virginia
I would try to explain the situation and see where that gets you with their customer service. There are still some empathetic people in the world.

Reminds me of the time my wife tore an ACL. After surgery, she had this machine that would exercise her knee. Basically, she laid in bed and the machine would bend her knee at a prescribed speed and angle. When we were done with it, the company picked it up. About a month later we received a letter from our insurance company saying they received a bill for the machine and they would not pay for it (out of network or something, don't remember). The bill was for over $700. I called the rental company and they said "yeah, we don't expect you to pay the bill...we just bill the insurance company and if we get something, great, otherwise we just eat it". Essentially a roll of the dice on the part of the rental company.

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#4482456 - 08/08/17 08:11 AM Re: How should this work? [Re: Chris142]
SevenBizzos Offline


Registered: 12/10/06
Posts: 673
Loc: The IL
Originally Posted By: Chris142
Originally Posted By: Reddy45
Is the bill in her name?
yes


This is all you need to know. You don't need to discuss the matter with them any further.

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#4482462 - 08/08/17 08:14 AM Re: How should this work? [Re: Chris142]
Donald Offline


Registered: 03/21/04
Posts: 20244
Loc: Upstate NY
Well they can bill your mom's estate. Did you get the name of the person you talked to on the phone? Always a good idea.
_________________________
2015 Subaru Forester 2.5 engine/CVT
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#4482484 - 08/08/17 08:43 AM Re: How should this work? [Re: Chris142]
SeaJay Offline


Registered: 03/05/15
Posts: 955
Loc: New York City
A reputable outfit would realize that their phone rep (who probably is paid under $15 per hour) dropped the ball and wipe out the 3 weeks of rent based on the consumer's assertion that it did happen that way.

The less reputable outfits will fight until the ends of the earth for that rent money, and will not take no for an answer. They will probably end up spending ten times the rent to collect it. That is the way that some of them work.

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#4482487 - 08/08/17 08:45 AM Re: How should this work? [Re: SeaJay]
AirgunSavant Offline


Registered: 07/22/15
Posts: 3663
Loc: MD
Originally Posted By: SeaJay
A reputable outfit would realize that their phone rep (who probably is paid under $15 per hour) dropped the ball and wipe out the 3 weeks of rent based on the consumer's assertion that it did happen that way.

The less reputable outfits will fight until the ends of the earth for that rent money, and will not take no for an answer. They will probably end up spending ten times the rent to collect it. That is the way that some of them work.


Yes sir... Very sad...
My condolences to the OP.

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#4482507 - 08/08/17 09:00 AM Re: How should this work? [Re: Chris142]
otis24 Offline


Registered: 10/30/05
Posts: 1652
Loc: South Dakota
I read a story once where I guy kept getting a call from a collection agency on a bill for his deceased mother. He kept telling them that his mother was deceased, which they refused to acknowledge or accept. Finally, they asked for her address. He gave them the address of the cemetery with the plot number. He gets a call back "Sir, this address is for a cemetery". "That's what I've been trying to tell you. My mother is deceased". End of story.
_________________________
1991 Chevrolet K1500 (4.3, 4x4, 86k miles)

2016 Dodge Grand Caravan
(3.6 V6) 46500 miles

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#4482512 - 08/08/17 09:07 AM Re: How should this work? [Re: Chris142]
ls1mike Offline


Registered: 06/14/08
Posts: 5041
Loc: In the Garage...
Sorry to hear about your mom.

May I ask how much the rental is?

I only ask because recently a very good friend of mine passed and had a similar machine.

His wife had the same thing happen and decided she just didn't want to deal with it for piece of mind paid up and moved on it.

It sucks but unless you want to deal with a bunch of people who don't care about you or your mom, I would pay it and move on. It would suck

having to fight it out day after day. I hate companies like that.


Edited by wwillson (08/09/17 06:52 AM)
Edit Reason: bypassing censor

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#4482519 - 08/08/17 09:17 AM Re: How should this work? [Re: Chris142]
Chris142 Offline


Registered: 06/05/03
Posts: 16528
Loc: Deplorable in apple valley, ca
Looks like $30/wk
_________________________
02 Wrangler super-s 10w30
87 F250 proline 15w40
04 Tahoe super-s 10w30
Z400 Lucas 10w30
KLR250 Maxima 10w40
Can am maveric edge 5w40
57 case tractor 15w40

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#4482522 - 08/08/17 09:28 AM Re: How should this work? [Re: Chris142]
ls1mike Offline


Registered: 06/14/08
Posts: 5041
Loc: In the Garage...
90 bucks, sucks but if they couldn't figure it out for 3 weeks you have to ask yourself is it worth your time and aggravation.

I understand principle and maybe I am easy but I would want it done so I could move on.
_________________________
Mike
00 Trans Am WS6 5.7 LS1
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#4482531 - 08/08/17 09:43 AM Re: How should this work? [Re: Chris142]
Kestas Offline



Registered: 06/04/02
Posts: 12222
Loc: The Motor City
I can't remember the details, but I had a similar experience with my mother's home care. They were billing us for equipment that was already returned.

Thankfully we set things up to avoid probate. It helped us avoid a few unnecessary problems, including bill collectors.

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#4482553 - 08/08/17 10:01 AM Re: How should this work? [Re: ls1mike]
jeepman3071 Offline


Registered: 04/15/10
Posts: 4064
Loc: Storrs, Connecticut
Originally Posted By: ls1mike
90 bucks, sucks but if they couldn't figure it out for 3 weeks you have to ask yourself is it worth your time and aggravation.

I understand principle and maybe I am easy but I would want it done so I could move on.


90 bucks is 90 bucks.

Sadly many companies bank on you being too annoyed to get your money. They hope it is not enough where you pursue them for it.

They messed up, so this is on them. DO NOT pay them to make them go away. Tell them you contacted them to pick it up, there is a record of it somewhere, they failed to do so and you don't owe them anything. End of story. This is their fault, and if they hired more competent people it wouldn't be an issue for them.


Edited by wwillson (08/09/17 06:52 AM)
Edit Reason: bypassing censor

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