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Frontier screw-up #4460131
07/15/17 11:26 AM
07/15/17 11:26 AM
Joined: Mar 2013
Posts: 85
Bay area CA
Californiabob Offline OP
Californiabob  Offline OP
Joined: Mar 2013
Posts: 85
Bay area CA
my wife got a panicked call from a friend of hers regarding a tablet
and a PC that had a screen with a download pop-up (I didn't see it)
on all pages on both devices.

we thought it was a hijacked page with a download-this-so-I-can-take-over
and was a propagated page through html url sharing of the browser.

we tried different browsers (started with chrome, tried firefox, edge) then
finally IE gave us a page about Frontier requiring a modem (!) firmware
download. NO other hints, facts, etc

called frontier - waited 45 minutes. then verified it was a legitimate
upgrade for the router. they also indicated an outage.

followed the incorrect and incomplete instructions - still didn't work.
rebooted everything (router, PC, tablet, refrigerator, dog, etc) then
voila - everything worked. of course, once fixed there was NO outage.

seems Frontier conveniently forgot to tell anyone on their network
there would be a forced upgrade (nothing will work until upgraded)
with no notice (happened about 6pm on Friday - nice touch)

apparently they did NOT staff up tech support. nor did they describe
in that one-page what happens, what to do, and how to recover.

notice to any and all frontier people on the executive staff
1. test and eat your own dog food, do a trial run with limited numbers
2. tell everyone ahead of time
3. staff accordingly - prepare scripts in English and hire temps
4. do not have some stupid check-box about completing the download
(you cannot tell it's been updated? born yesterday?)
5. watch ALL your competitors get your business without them spending a dime
on marketing, TV ads, internet ad, etc

PS - tell your executives that are crowding the two-seater custom roadsters
section of the local benz dealerships that their 6 figure quarterly bonuses
are being canceled and their positions are being reviewed for replacements
by more competent personnel.

PPS this rivals the photobucket's $40 billion bet ($400 per year times 100million users)
as the corporate Darwin's top contenders for geniuses of the decade.

PPPS - hire smarter marketing and technical people. forget BILs, resumes (ever see a bad one?)
and require three things- mensa certification, exquisite English communications skills,
and a technical background.

In all seriousness, this is a hyperbole packed rebuttal from someone who did time
in hi-tech (guess where) and my only unknown is who chapters 11 first...


CaliforniaBob
Re: Frontier screw-up [Re: Californiabob] #4460194
07/15/17 12:39 PM
07/15/17 12:39 PM
Joined: May 2014
Posts: 3,826
Columbus,Nebraska
Yah-Tah-Hey Offline
Yah-Tah-Hey  Offline
Joined: May 2014
Posts: 3,826
Columbus,Nebraska
I'm surprised Frontier is still in business.

Re: Frontier screw-up [Re: Yah-Tah-Hey] #4460219
07/15/17 01:09 PM
07/15/17 01:09 PM
Joined: Jun 2003
Posts: 5,949
Illinois
SHOZ Offline
SHOZ  Offline
Joined: Jun 2003
Posts: 5,949
Illinois
Originally Posted By: HosteenJorje
I'm surprised Frontier is still in business.
They took over my Verizon land lines a decade or so ago. Now Illinois is getting ready to OK the dropping of landlines all together.


2008 Hyundai Accent 1.6L 5 sp manual hatchback
2010 Hyundai Genesis Coupe Track 2L Turbo 6sp manual
Re: Frontier screw-up [Re: Californiabob] #4460220
07/15/17 01:12 PM
07/15/17 01:12 PM
Joined: Jun 2009
Posts: 3,743
Chicago, IL
tomcat27 Offline
tomcat27  Offline
Joined: Jun 2009
Posts: 3,743
Chicago, IL
I'm surprised how many people use bottom-tier ISP's. and who really needs dedicated phone service? if you do, My VOIP is great for $5 a month. and their speeds are pretty slow. their top speed level is 12 mbps. !!??!!?? I'd say their marketing people are worth whatever they are paid - since they are selling garbage!


2019 Cherokee, 2018 Jetta, 2014 Sentra, 1995 Escort, 1970 Cougar, 2013 XT250, 2010 Vstar, 2014 CTX1300
Re: Frontier screw-up [Re: SHOZ] #4460226
07/15/17 01:14 PM
07/15/17 01:14 PM
Joined: Jun 2009
Posts: 3,743
Chicago, IL
tomcat27 Offline
tomcat27  Offline
Joined: Jun 2009
Posts: 3,743
Chicago, IL
Originally Posted By: SHOZ
Originally Posted By: HosteenJorje
I'm surprised Frontier is still in business.
They took over my Verizon land lines a decade or so ago. Now Illinois is getting ready to OK the dropping of landlines all together.


the problem with dropping land lines is that other customers and taxpayers will be forced to pay for internet and (cell) phones for those less fortunate (or less motivated)


2019 Cherokee, 2018 Jetta, 2014 Sentra, 1995 Escort, 1970 Cougar, 2013 XT250, 2010 Vstar, 2014 CTX1300
Re: Frontier screw-up [Re: Yah-Tah-Hey] #4460275
07/15/17 02:33 PM
07/15/17 02:33 PM
Joined: Jan 2006
Posts: 2,690
Idaho
SubLGT Offline
SubLGT  Offline
Joined: Jan 2006
Posts: 2,690
Idaho
Originally Posted By: HosteenJorje
I'm surprised Frontier is still in business.


http://www.dslreports.com/shownews/Frontier-Communications-May-Be-Headed-For-Serious-Trouble-139702


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