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Trouble getting parts #4452752
07/07/17 08:52 PM
07/07/17 08:52 PM
Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Give me some ideas here. Most of you know that my full time job is working at a shop that specializes in automotive heating and ac. So when a customer brings on a car for repair and say it needs a condenser... I cant get one till the following day many people walk after hearing that.

We dont have any real parts houses here. Just az,pb,oriley and Napa. They all seem to stock the same parts so no matter who I call its going to be next day.

Stocking parts wont work. I do not have room or $$$ to do that... there may be several options.

A civic lx may use a different compressor than a civic dx.

There are 13 different radiator options for a 1995 chevy truck! I cant stock that many,if I stock what I think will sell It never sells.

I'm guessing that most people work "down the hill" in the los angelas area and decide to take the car somewhere near work where it can be fixed that same day.

I cant pre order stuff because I don't know what the car needs till I see it.

Ideas???


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Trouble getting parts [Re: Chris142] #4452767
07/07/17 09:03 PM
07/07/17 09:03 PM
Joined: Nov 2004
Posts: 1,918
SD
zrxkawboy Offline
zrxkawboy  Offline

Joined: Nov 2004
Posts: 1,918
SD
I'm surprised that it's common to be able to get a car fixed the same day. Around here, you would make an appointment for a couple days later.


"Think of all the Ford owners who will someday want an automobile." John Dodge

Re: Trouble getting parts [Re: Chris142] #4452772
07/07/17 09:07 PM
07/07/17 09:07 PM
Joined: Feb 2013
Posts: 11,343
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline

Joined: Feb 2013
Posts: 11,343
Phoenix, AZ
One thing is maybe try changing up your sales tactics to try to weasel them into waiting until the following day? I don't mean that in a bad way. Offer an incentive?

A buddy of mine is a mechanic and uses Parts Authority and rarely has parts availability issues, but that's in the big city. Even Auto Zone sometimes buys parts from Parts Authority when they can't get them or it's cheaper.


2015 Hyundai Sonata 2.4L 92k STP Synthetic HM 10w30 & Wix
2000 Toyota Camry 2.2L 233k Mobil Super HM 10w40 & Fram Ultra
1996 Jeep Cherokee 4.0L 148k Mobil 1 HM 10w40 & Fram Ultra
Re: Trouble getting parts [Re: Chris142] #4452773
07/07/17 09:09 PM
07/07/17 09:09 PM
Joined: Mar 2011
Posts: 1,948
CA
spackard Offline
spackard  Offline

Joined: Mar 2011
Posts: 1,948
CA
Probably best idea is to:
a) email Jeff Bezos (Amazon) about your plight. If you're suffering, many others are in the same boat.
b) develop a relationship with someone who'll drive parts to you (Uber, Lyft) same day,
a supplier that has the stock, then tell your customer it'll be $ for two-day repair
or $$$ for same-day repair.
Who knows, maybe the logistics you develop you'll eventually make a part-time job out of.
Maybe a hospital has a driver who does daily runs of lab samples, that you can use during the deadhead half of his run.

There's several radiator supply shops near me, but they are in stiff competition with each other, and don't really stock the best, rather they stock some cores and braze together something that fits pretty poorly. Then, you're dealing with dissimilar metals, so your next radiator's going to be much sooner than the OEM.

I'd like same-day radiator service, but I don't think there is such a thing unless you're at a dealer's service dept.

Re: Trouble getting parts [Re: Chris142] #4452783
07/07/17 09:14 PM
07/07/17 09:14 PM
Joined: Nov 2012
Posts: 234
NorCal
Seventh Offline
Seventh  Offline

Joined: Nov 2012
Posts: 234
NorCal
Charge more for diagnosis. Waive some (or all) diagnosis if they follow through with your recommended repair and leave car with you to wait for the part, or prepay for ordered items if they want to leave and come back for repair.

Get them to commit to the repair.

That's really all I got considering you're at a disadvantage as far as parts availability.

You don't have world Pac, IMC, or some other big name parts delivery network to work with?

Re: Trouble getting parts [Re: Chris142] #4452804
07/07/17 09:23 PM
07/07/17 09:23 PM
Joined: Apr 2012
Posts: 6,287
MA
Wolf359 Offline
Wolf359  Offline

Joined: Apr 2012
Posts: 6,287
MA
Have the number of the local enterprise car rental handy and tell them they can call and get a cheap rental. I've seen that at the local mechanic. I also surprised that those local parts places don't deliver. All the shops around here typically have the auto parts places doing same day delivery. But maybe you're just too far away for that.

Re: Trouble getting parts [Re: Chris142] #4452809
07/07/17 09:27 PM
07/07/17 09:27 PM
Joined: Dec 2014
Posts: 1,686
'murica
Ethan1 Offline
Ethan1  Offline

Joined: Dec 2014
Posts: 1,686
'murica
How much do you charge for diag?

Re: Trouble getting parts [Re: Chris142] #4452814
07/07/17 09:31 PM
07/07/17 09:31 PM
Joined: Nov 2005
Posts: 3,278
FL
mcrn Offline
mcrn  Offline

Joined: Nov 2005
Posts: 3,278
FL
Can you get a loaner car to give out? I was offered an old beater once and I took it.....better than being without a car and I knew the guy was good enough to wait for.


2012 Nissan Rogue
Re: Trouble getting parts [Re: Chris142] #4452815
07/07/17 09:33 PM
07/07/17 09:33 PM
Joined: Mar 2014
Posts: 3,802
NJ
Leo99 Online content
Leo99  Online Content

Joined: Mar 2014
Posts: 3,802
NJ
Surprised to hear that. There are parts places around me with about a dozen little cars each to make parts deliveries throughout the day. Maybe there's more money to be made as a parts seller with same-day delivery than there is as a repairer.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
Re: Trouble getting parts [Re: Chris142] #4452825
07/07/17 09:37 PM
07/07/17 09:37 PM
Joined: Sep 2005
Posts: 6,163
MIchigan
Warstud Offline
Warstud  Offline

Joined: Sep 2005
Posts: 6,163
MIchigan
Charge a Diagnosis Fee. Then subtract the Fee from the repair bill.

Re: Trouble getting parts [Re: Ethan1] #4452828
07/07/17 09:40 PM
07/07/17 09:40 PM
Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Originally Posted By: Ethan1
How much do you charge for diag?
$65


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Trouble getting parts [Re: Leo99] #4452830
07/07/17 09:41 PM
07/07/17 09:41 PM
Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Originally Posted By: Leo99
Surprised to hear that. There are parts places around me with about a dozen little cars each to make parts deliveries throughout the day. Maybe there's more money to be made as a parts seller with same-day delivery than there is as a repairer.
all the parts places deliver. But they cant deliver today when I cant get parts till tomorrow.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Trouble getting parts [Re: zrxkawboy] #4452834
07/07/17 09:43 PM
07/07/17 09:43 PM
Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Originally Posted By: zrxkawboy
I'm surprised that it's common to be able to get a car fixed the same day. Around here, you would make an appointment for a couple days later.
people here expect to have it back the same day. They make an appt. I check it out but cant get the part till tomorrow.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Trouble getting parts [Re: Seventh] #4452837
07/07/17 09:45 PM
07/07/17 09:45 PM
Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Chris142 Offline OP
Chris142  Offline OP

Joined: Jun 2003
Posts: 18,416
Deplorable in apple valley, ca
Originally Posted By: Seventh


You don't have world Pac, IMC, or some other big name parts delivery network to work with?
nope. 1800 radiator does deliver. But they leave los angelas @930am...if a customer shows up @ 931 the 1800 truck has already left.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Trouble getting parts [Re: zrxkawboy] #4452849
07/07/17 09:56 PM
07/07/17 09:56 PM
Joined: Dec 2009
Posts: 26,867
Regina, Saskatchewan, Canada
Garak Offline
Garak  Offline

Joined: Dec 2009
Posts: 26,867
Regina, Saskatchewan, Canada
Originally Posted By: zrxkawboy
I'm surprised that it's common to be able to get a car fixed the same day. Around here, you would make an appointment for a couple days later.

It's the same thing here, even doing it myself. Even a brake job requires parts from both ends of the darned country.


Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, Wix 57356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515
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