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#4449502 - 07/04/17 03:12 PM what happens to returned defective items? (fan)
joaks Offline

Registered: 12/28/10
Posts: 848
Loc: San Diego, CA
Hello all,

Several months ago I purchased a Hunter ceiling fan and after a lot of work on a too-short ladder and calls to tech support they sent me a replacement fan as the original does not work. They should be giving me instructions on how to return the broken unit to Hunter soon.

My question: what will they do with the original? Keep the good parts? Toss everything?

The reason: my wife wants me to keep the remote (receiver and transmitter) and some minor parts before sending back. If I knew they would toss everything I would be okay with this. Otherwise I am not so okay with this...
1997 Subaru Legacy 2.2 EJ

#4449504 - 07/04/17 03:17 PM Re: what happens to returned defective items? (fan) [Re: joaks]
OneEyeJack Online   content

Registered: 09/14/10
Posts: 7339
Loc: S California
If they don't ask for everything back do you think it would encourage people to take advantage of the system?

If the product is from an assembly line it probably gets tossed. It would take a skilled person to determine the problem and do something about it.

#4449505 - 07/04/17 03:17 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Syntheticuser Offline

Registered: 06/11/17
Posts: 147
Loc: Waco, Tx.
In my view, that is a form of theft. Are they giving you a new in box replacement? Call them and ask tbem. They might say...awwww just keep it for your trouble. I'd At least do that. Much better than STEALING.

#4449512 - 07/04/17 03:26 PM Re: what happens to returned defective items? (fan) [Re: joaks]
skyactiv Offline

Registered: 03/02/13
Posts: 4035
Loc: The Midwest
I've heard some retailers and manufactures auction off returns they cant resell in the store and quite of bit of it goes to Mexico.
Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual

#4449521 - 07/04/17 03:35 PM Re: what happens to returned defective items? (fan) [Re: joaks]
3800Series Offline

Registered: 08/02/14
Posts: 1450
Loc: Gulf Coast, MS
They may try to sell it as refurbished but it would really depend on the brand and their price point. I think in most cases they would probably just scrap it. It would probably cost to much for them to look at it.

There is a very high profit margin on many household items so they may not have much in it. Best case they may part out easy stuff in case someone contacts them for replacement parts but it would most likely be the stuff that's super easy and quick to remove.

#4449525 - 07/04/17 03:37 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Reddy45 Offline

Registered: 08/15/08
Posts: 2541
Loc: USA
I know some items will be refurbished by the OEM and resold as refurbished. Other items will be bought by third party companies who refurbish.
2015 Toyota Tacoma V6 4X4

#4449531 - 07/04/17 03:41 PM Re: what happens to returned defective items? (fan) [Re: skyactiv]
Kira Offline

Registered: 08/19/10
Posts: 4768
Loc: Champlain/Hudson Valley
I'd bet some items are noted-credited then trashed due to the expense of investigation.
Some of them might have sub-assemblies removed and transferred back to the line (expensive or popular fan blades, in your case).
Things like the remote may very well be expensive (from an outside source) and be recycled if only to a "customer service" supply.
There is common materials recycling (metals etc.)

#4449536 - 07/04/17 03:47 PM Re: what happens to returned defective items? (fan) [Re: joaks]
RichardS Offline

Registered: 01/14/17
Posts: 595
Loc: Melbourne, Florida
At my last job, when an item was returned as defective, it was checked for proper function, and then either re-packaged or discarded.

Either way, if a return was missing a piece, it was rejected, and the refund/exchange wasn't processed. This happened surprisingly regularly. The biggest thing was people returning an item, and keeping any "gift with purchase" items

I'd imagine a large company just trashes it, but you run the risk if you keep anything.
2008 Dodge Caliber SE 2.0 117k
4qt Imeditsu 0w-20, 1/2qt Mobil SS 5w-20 Fram HM

2003 Buick Century 107k
4.5q Havoline 5w-30 HM Fram XG

#4449593 - 07/04/17 04:48 PM Re: what happens to returned defective items? (fan) [Re: joaks]
spk2000 Offline

Registered: 02/19/13
Posts: 959
Loc: Prospect, KY
Hunter has about $10 in parts in most of their ceiling fans so doubtful they will do anything with it. Huge markups on them
96 Grand Marquis
01 Sable LS
02 Montero

#4449680 - 07/04/17 05:53 PM Re: what happens to returned defective items? (fan) [Re: joaks]
NHGUY Offline

Registered: 10/09/11
Posts: 4962
Loc: USA
They would be either scrapped,rebuilt,or sold off as-is to a 3rd party wholesaler (as in the former Building 19).

#4449776 - 07/04/17 07:26 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Eddie Offline

Registered: 12/07/03
Posts: 9311
Loc: Florida, Cape Coral
Hunter will probably request ALL parts and original packaging if possible. If you try to keep/steal major pieces you may get an invoice for the missing remote. Ed
CX5 Touring 2.5L :-)

#4449789 - 07/04/17 07:37 PM Re: what happens to returned defective items? (fan) [Re: joaks]
JTK Offline

Registered: 08/14/03
Posts: 10326
Loc: Buffalo, NY
Any time I contacted the manufacturer in regards to an inop electrical item in the past ~10yrs, all they wanted to see was proof of purchase, they sent me a new one and didn't want anything back. In one instance, a defect oil filled radiator portable heater, the manufacturer wanted me to cut the power cord off the inop unit and mail that back to them. I did.

Edited by JTK (07/04/17 07:37 PM)
2016 Subaru Forester 2.5, CVT. 2016 Nissan Quest SV (Babe magnet IV)

#4449863 - 07/04/17 09:06 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Nick1994 Offline

Registered: 02/19/13
Posts: 9631
Loc: Phoenix, AZ
That's stealing? Wow lol.

Just keep the remote, the company won't ask for it back and won't notice if you don't return it.
2015 Hyundai Sonata 2.4L 74k PU 5w30 & OEM
2000 Toyota Camry 2.2L 227k M1 AFE 0w30 & Wix
1996 Jeep Cherokee 4.0L 145k M1 HM 10w40 & Fram Ultra

#4449880 - 07/04/17 09:19 PM Re: what happens to returned defective items? (fan) [Re: joaks]
gman2304 Offline

Registered: 08/11/11
Posts: 2938
Loc: n.c.
Dumpster in most cases, then the company gets a tax deduction.

#4449945 - 07/04/17 10:25 PM Re: what happens to returned defective items? (fan) [Re: joaks]
aquariuscsm Offline

Registered: 12/30/06
Posts: 17739
Loc: South Texas,USA
They just dust it off and send it right back to you haha laugh
1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
QSUD 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum 0W20

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