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#4449502 - 07/04/17 03:12 PM what happens to returned defective items? (fan)
joaks Offline


Registered: 12/28/10
Posts: 869
Loc: San Diego, CA
Hello all,

Several months ago I purchased a Hunter ceiling fan and after a lot of work on a too-short ladder and calls to tech support they sent me a replacement fan as the original does not work. They should be giving me instructions on how to return the broken unit to Hunter soon.

My question: what will they do with the original? Keep the good parts? Toss everything?

The reason: my wife wants me to keep the remote (receiver and transmitter) and some minor parts before sending back. If I knew they would toss everything I would be okay with this. Otherwise I am not so okay with this...
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#4449504 - 07/04/17 03:17 PM Re: what happens to returned defective items? (fan) [Re: joaks]
OneEyeJack Offline


Registered: 09/14/10
Posts: 7480
Loc: S California
If they don't ask for everything back do you think it would encourage people to take advantage of the system?

If the product is from an assembly line it probably gets tossed. It would take a skilled person to determine the problem and do something about it.

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#4449505 - 07/04/17 03:17 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Syntheticuser Offline


Registered: 06/11/17
Posts: 147
Loc: Waco, Tx.
In my view, that is a form of theft. Are they giving you a new in box replacement? Call them and ask tbem. They might say...awwww just keep it for your trouble. I'd At least do that. Much better than STEALING.

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#4449512 - 07/04/17 03:26 PM Re: what happens to returned defective items? (fan) [Re: joaks]
skyactiv Online   content


Registered: 03/02/13
Posts: 4408
Loc: The Midwest
I've heard some retailers and manufactures auction off returns they cant resell in the store and quite of bit of it goes to Mexico.
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#4449521 - 07/04/17 03:35 PM Re: what happens to returned defective items? (fan) [Re: joaks]
3800Series Offline


Registered: 08/02/14
Posts: 1452
Loc: Gulf Coast, MS
They may try to sell it as refurbished but it would really depend on the brand and their price point. I think in most cases they would probably just scrap it. It would probably cost to much for them to look at it.

There is a very high profit margin on many household items so they may not have much in it. Best case they may part out easy stuff in case someone contacts them for replacement parts but it would most likely be the stuff that's super easy and quick to remove.

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#4449525 - 07/04/17 03:37 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Reddy45 Offline


Registered: 08/15/08
Posts: 2973
Loc: USA
I know some items will be refurbished by the OEM and resold as refurbished. Other items will be bought by third party companies who refurbish.

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#4449531 - 07/04/17 03:41 PM Re: what happens to returned defective items? (fan) [Re: skyactiv]
Kira Offline


Registered: 08/19/10
Posts: 5266
Loc: Champlain/Hudson Valley
I'd bet some items are noted-credited then trashed due to the expense of investigation.
Some of them might have sub-assemblies removed and transferred back to the line (expensive or popular fan blades, in your case).
Things like the remote may very well be expensive (from an outside source) and be recycled if only to a "customer service" supply.
There is common materials recycling (metals etc.)

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#4449536 - 07/04/17 03:47 PM Re: what happens to returned defective items? (fan) [Re: joaks]
RichardS Offline


Registered: 01/14/17
Posts: 623
Loc: Melbourne, Florida
At my last job, when an item was returned as defective, it was checked for proper function, and then either re-packaged or discarded.

Either way, if a return was missing a piece, it was rejected, and the refund/exchange wasn't processed. This happened surprisingly regularly. The biggest thing was people returning an item, and keeping any "gift with purchase" items

I'd imagine a large company just trashes it, but you run the risk if you keep anything.
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#4449593 - 07/04/17 04:48 PM Re: what happens to returned defective items? (fan) [Re: joaks]
spk2000 Offline


Registered: 02/19/13
Posts: 989
Loc: Prospect, KY
Hunter has about $10 in parts in most of their ceiling fans so doubtful they will do anything with it. Huge markups on them
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#4449680 - 07/04/17 05:53 PM Re: what happens to returned defective items? (fan) [Re: joaks]
NHGUY Offline


Registered: 10/09/11
Posts: 5053
Loc: USA
They would be either scrapped,rebuilt,or sold off as-is to a 3rd party wholesaler (as in the former Building 19).

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#4449776 - 07/04/17 07:26 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Eddie Offline


Registered: 12/07/03
Posts: 9580
Loc: Florida, Cape Coral
Hunter will probably request ALL parts and original packaging if possible. If you try to keep/steal major pieces you may get an invoice for the missing remote. Ed
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#4449789 - 07/04/17 07:37 PM Re: what happens to returned defective items? (fan) [Re: joaks]
JTK Offline


Registered: 08/14/03
Posts: 10596
Loc: Buffalo, NY
Any time I contacted the manufacturer in regards to an inop electrical item in the past ~10yrs, all they wanted to see was proof of purchase, they sent me a new one and didn't want anything back. In one instance, a defect oil filled radiator portable heater, the manufacturer wanted me to cut the power cord off the inop unit and mail that back to them. I did.


Edited by JTK (07/04/17 07:37 PM)
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#4449863 - 07/04/17 09:06 PM Re: what happens to returned defective items? (fan) [Re: joaks]
Nick1994 Offline


Registered: 02/19/13
Posts: 10135
Loc: Phoenix, AZ
That's stealing? Wow lol.

Just keep the remote, the company won't ask for it back and won't notice if you don't return it.
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#4449880 - 07/04/17 09:19 PM Re: what happens to returned defective items? (fan) [Re: joaks]
gman2304 Offline


Registered: 08/11/11
Posts: 3059
Loc: n.c.
Dumpster in most cases, then the company gets a tax deduction.

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#4449945 - 07/04/17 10:25 PM Re: what happens to returned defective items? (fan) [Re: joaks]
aquariuscsm Offline


Registered: 12/30/06
Posts: 18183
Loc: Dallas,Tx USA
They just dust it off and send it right back to you haha laugh
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