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what happens to returned defective items? (fan) #4449502
07/04/17 02:12 PM
07/04/17 02:12 PM
Joined: Dec 2010
Posts: 871
San Diego, CA
joaks Offline OP
joaks  Offline OP
Joined: Dec 2010
Posts: 871
San Diego, CA
Hello all,

Several months ago I purchased a Hunter ceiling fan and after a lot of work on a too-short ladder and calls to tech support they sent me a replacement fan as the original does not work. They should be giving me instructions on how to return the broken unit to Hunter soon.

My question: what will they do with the original? Keep the good parts? Toss everything?

The reason: my wife wants me to keep the remote (receiver and transmitter) and some minor parts before sending back. If I knew they would toss everything I would be okay with this. Otherwise I am not so okay with this...


2011 Subaru Legacy
Re: what happens to returned defective items? (fan) [Re: joaks] #4449504
07/04/17 02:17 PM
07/04/17 02:17 PM
Joined: Sep 2010
Posts: 7,485
S California
OneEyeJack Offline
OneEyeJack  Offline
Joined: Sep 2010
Posts: 7,485
S California
If they don't ask for everything back do you think it would encourage people to take advantage of the system?

If the product is from an assembly line it probably gets tossed. It would take a skilled person to determine the problem and do something about it.

Re: what happens to returned defective items? (fan) [Re: joaks] #4449505
07/04/17 02:17 PM
07/04/17 02:17 PM
Joined: Jun 2017
Posts: 147
Waco, Tx.
Syntheticuser Offline
Syntheticuser  Offline
Joined: Jun 2017
Posts: 147
Waco, Tx.
In my view, that is a form of theft. Are they giving you a new in box replacement? Call them and ask tbem. They might say...awwww just keep it for your trouble. I'd At least do that. Much better than STEALING.

Re: what happens to returned defective items? (fan) [Re: joaks] #4449512
07/04/17 02:26 PM
07/04/17 02:26 PM
Joined: Mar 2013
Posts: 5,041
The Midwest
skyactiv Offline
skyactiv  Offline
Joined: Mar 2013
Posts: 5,041
The Midwest
I've heard some retailers and manufactures auction off returns they cant resell in the store and quite of bit of it goes to Mexico.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Wanted: 2019 Ford Ranger
Re: what happens to returned defective items? (fan) [Re: joaks] #4449521
07/04/17 02:35 PM
07/04/17 02:35 PM
Joined: Aug 2014
Posts: 1,453
Gulf Coast, MS
3800Series Offline
3800Series  Offline
Joined: Aug 2014
Posts: 1,453
Gulf Coast, MS
They may try to sell it as refurbished but it would really depend on the brand and their price point. I think in most cases they would probably just scrap it. It would probably cost to much for them to look at it.

There is a very high profit margin on many household items so they may not have much in it. Best case they may part out easy stuff in case someone contacts them for replacement parts but it would most likely be the stuff that's super easy and quick to remove.

Re: what happens to returned defective items? (fan) [Re: joaks] #4449525
07/04/17 02:37 PM
07/04/17 02:37 PM
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
Reddy45 Offline
Reddy45  Offline
Joined: Aug 2008
Posts: 3,231
Where the wind comes sweepin'
I know some items will be refurbished by the OEM and resold as refurbished. Other items will be bought by third party companies who refurbish.

Re: what happens to returned defective items? (fan) [Re: skyactiv] #4449531
07/04/17 02:41 PM
07/04/17 02:41 PM
Joined: Aug 2010
Posts: 5,947
Champlain/Hudson Valley
Kira Offline
Kira  Offline
Joined: Aug 2010
Posts: 5,947
Champlain/Hudson Valley
I'd bet some items are noted-credited then trashed due to the expense of investigation.
Some of them might have sub-assemblies removed and transferred back to the line (expensive or popular fan blades, in your case).
Things like the remote may very well be expensive (from an outside source) and be recycled if only to a "customer service" supply.
There is common materials recycling (metals etc.)

Re: what happens to returned defective items? (fan) [Re: joaks] #4449536
07/04/17 02:47 PM
07/04/17 02:47 PM
Joined: Jan 2017
Posts: 632
Melbourne, Florida
RichardS Offline
RichardS  Offline
Joined: Jan 2017
Posts: 632
Melbourne, Florida
At my last job, when an item was returned as defective, it was checked for proper function, and then either re-packaged or discarded.

Either way, if a return was missing a piece, it was rejected, and the refund/exchange wasn't processed. This happened surprisingly regularly. The biggest thing was people returning an item, and keeping any "gift with purchase" items

I'd imagine a large company just trashes it, but you run the risk if you keep anything.


2008 Dodge Caliber SE 2.0 117k
4qt Imeditsu 0w-20, 1/2qt Mobil SS 5w-20 Fram HM

2003 Buick Century 107k
4.5q Havoline 5w-30 HM Fram XG
Re: what happens to returned defective items? (fan) [Re: joaks] #4449593
07/04/17 03:48 PM
07/04/17 03:48 PM
Joined: Feb 2013
Posts: 1,114
Prospect, KY
spk2000 Offline
spk2000  Offline
Joined: Feb 2013
Posts: 1,114
Prospect, KY
Hunter has about $10 in parts in most of their ceiling fans so doubtful they will do anything with it. Huge markups on them


96 Grand Marquis
01 Sable LS
02 Montero
Re: what happens to returned defective items? (fan) [Re: joaks] #4449680
07/04/17 04:53 PM
07/04/17 04:53 PM
Joined: Oct 2011
Posts: 5,091
USA
NHGUY Offline
NHGUY  Offline
Joined: Oct 2011
Posts: 5,091
USA
They would be either scrapped,rebuilt,or sold off as-is to a 3rd party wholesaler (as in the former Building 19).

Re: what happens to returned defective items? (fan) [Re: joaks] #4449776
07/04/17 06:26 PM
07/04/17 06:26 PM
Joined: Dec 2003
Posts: 9,929
Florida, Cape Coral
Eddie Offline
Eddie  Offline
Joined: Dec 2003
Posts: 9,929
Florida, Cape Coral
Hunter will probably request ALL parts and original packaging if possible. If you try to keep/steal major pieces you may get an invoice for the missing remote. Ed


CX5 Touring 2.5L :-)
Re: what happens to returned defective items? (fan) [Re: joaks] #4449789
07/04/17 06:37 PM
07/04/17 06:37 PM
Joined: Aug 2003
Posts: 11,014
Buffalo, NY
JTK Offline
JTK  Offline
Joined: Aug 2003
Posts: 11,014
Buffalo, NY
Any time I contacted the manufacturer in regards to an inop electrical item in the past ~10yrs, all they wanted to see was proof of purchase, they sent me a new one and didn't want anything back. In one instance, a defect oil filled radiator portable heater, the manufacturer wanted me to cut the power cord off the inop unit and mail that back to them. I did.

Last edited by JTK; 07/04/17 06:37 PM.

2017 Ram 1500 4x4, 3.6L. 2016 Nissan Quest SV (Babe magnet IV)
Re: what happens to returned defective items? (fan) [Re: joaks] #4449863
07/04/17 08:06 PM
07/04/17 08:06 PM
Joined: Feb 2013
Posts: 11,100
Phoenix, AZ
Nick1994 Offline
Nick1994  Offline
Joined: Feb 2013
Posts: 11,100
Phoenix, AZ
That's stealing? Wow lol.

Just keep the remote, the company won't ask for it back and won't notice if you don't return it.


2015 Hyundai Sonata 2.4L 89k Motorcraft Synthetic Blend 5w30 & OEM
2000 Toyota Camry 2.2L 231k Valvoline 5w30 & Fram Ultra
1996 Jeep Cherokee 4.0L 147k Mobil 1 HM 10w40 & Fram Ultra
Re: what happens to returned defective items? (fan) [Re: joaks] #4449880
07/04/17 08:19 PM
07/04/17 08:19 PM
Joined: Aug 2011
Posts: 3,268
n.c.
gman2304 Offline
gman2304  Offline
Joined: Aug 2011
Posts: 3,268
n.c.
Dumpster in most cases, then the company gets a tax deduction.

Re: what happens to returned defective items? (fan) [Re: joaks] #4449945
07/04/17 09:25 PM
07/04/17 09:25 PM
Joined: Dec 2006
Posts: 19,134
Dallas,Tx USA
aquariuscsm Online content
aquariuscsm  Online Content
Joined: Dec 2006
Posts: 19,134
Dallas,Tx USA
They just dust it off and send it right back to you haha laugh


1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum 5W20

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