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Disappointed with Wix filters and customer service #4445897
06/30/17 10:43 AM
06/30/17 10:43 AM
Joined: Jan 2017
Posts: 145
California
boom10ful Offline OP
boom10ful  Offline OP
Joined: Jan 2017
Posts: 145
California
I bought a Wix transmission filter kit for my 2002 Nissan Frontier about a year ago. Yesterday, I was servicing the A/C belt and took a look at the transmission pan. I was shocked to see that the pan seal has significant cracks on the outside of the seal. Contacting Wix about this issue resulted in them telling me to just send it back to the original purchaser. Sure, I'll send it back so that I can be without a car for a week or 2 and pay for new transmission fluid. This will be the last time that I buy a Wix product again.

Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4445898
06/30/17 10:45 AM
06/30/17 10:45 AM
Joined: Dec 2011
Posts: 5,090
North Carolina
rooflessVW Online content
rooflessVW  Online Content
Joined: Dec 2011
Posts: 5,090
North Carolina
Is it actually leaking?

Did you torque the pan bolts to spec or just crank 'em down?


"Zed's dead baby, Zed's dead."
Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4445915
06/30/17 11:01 AM
06/30/17 11:01 AM
Joined: Jan 2008
Posts: 1,022
TX
robertcope Offline
robertcope  Offline
Joined: Jan 2008
Posts: 1,022
TX
Yeah, don't take this the wrong way, but I'd put odds on it being an installation problem over it being a problem with the gasket. Not sure what you expected Wix to do, really.

Re: Disappointed with Wix filters and customer service [Re: robertcope] #4445936
06/30/17 11:25 AM
06/30/17 11:25 AM
Joined: Jan 2017
Posts: 145
California
boom10ful Offline OP
boom10ful  Offline OP
Joined: Jan 2017
Posts: 145
California
At the very least compensate me for a new seal. It's ridiculous that a seal starts to crack in less than a year. I installed it correctly and torqued the bolts down with a torque wrench. Not sure how anyone could mess that up.

Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4445984
06/30/17 12:52 PM
06/30/17 12:52 PM
Joined: Jun 2003
Posts: 17,809
Deplorable in apple valley, ca
Chris142 Online content
Chris142  Online Content
Joined: Jun 2003
Posts: 17,809
Deplorable in apple valley, ca
It may crack on the outside from ozone. But the part thats sealing is air tight and wont crack.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
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Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4446046
06/30/17 02:25 PM
06/30/17 02:25 PM
Joined: Nov 2008
Posts: 3,274
Oshawa, Ontario Canada
JC1 Offline
JC1  Offline
Joined: Nov 2008
Posts: 3,274
Oshawa, Ontario Canada
Any pics of the damage? Are you losing any tranny fluid?


2015 Grand Caravan SXT Plus 5w-20 PPPP/Fram Ultra Filter
1997 Honda Civic CX 5w-30 Shell Conventional/Fram Ultra Filter
Re: Disappointed with Wix filters and customer service [Re: JC1] #4446092
06/30/17 03:27 PM
06/30/17 03:27 PM
Joined: Feb 2014
Posts: 1,786
Texas
Dallas69 Offline
Dallas69  Offline
Joined: Feb 2014
Posts: 1,786
Texas
If it's not leaking you have no problem.


2009 Galant-ultra oil and filter
1987 Ford F-150 302
Smittys 5-30
Motorcraft filter
Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4446105
06/30/17 03:43 PM
06/30/17 03:43 PM
Joined: May 2017
Posts: 107
ST Augustine, FL
exShuttlemech Offline
exShuttlemech  Offline
Joined: May 2017
Posts: 107
ST Augustine, FL
WIX got bought out by Mann filters last year.


2010 Rav4 4cyl 131K QSUD 0W20 Baldwin bypass filter
2003 4Runner 4.0L 219K 0W40 M1 Frantz bypass
2007 F150 4.2L 169K 5W30 QSUD
2016 NV2500
2017 RAV4
Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4446106
06/30/17 03:47 PM
06/30/17 03:47 PM
Joined: May 2017
Posts: 107
ST Augustine, FL
exShuttlemech Offline
exShuttlemech  Offline
Joined: May 2017
Posts: 107
ST Augustine, FL
And also Purolator-both companies have plants in North Carolina- Wix in Gastonia and Purolator in Fayetteville.


2010 Rav4 4cyl 131K QSUD 0W20 Baldwin bypass filter
2003 4Runner 4.0L 219K 0W40 M1 Frantz bypass
2007 F150 4.2L 169K 5W30 QSUD
2016 NV2500
2017 RAV4
Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4446194
06/30/17 05:52 PM
06/30/17 05:52 PM
Joined: Nov 2006
Posts: 20,562
MA, Mittelfranken.de
Trav Offline
Trav  Offline
Joined: Nov 2006
Posts: 20,562
MA, Mittelfranken.de
Cork gasket?


ASE L1, Master. Deutsch Meisterbrief.
Re: Disappointed with Wix filters and customer service [Re: Dallas69] #4446703
07/01/17 12:42 PM
07/01/17 12:42 PM
Joined: Jul 2005
Posts: 30,961
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,961
NY
Originally Posted By: Dallas69
If it's not leaking you have no problem.


That's what I'd say, but I would keep an eye on it to make sure it doesn't start leaking.


God Bless Our Troops

Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4447382
07/02/17 10:59 AM
07/02/17 10:59 AM
Joined: Jan 2011
Posts: 2,824
N.Ohio
Lubener Offline
Lubener  Offline
Joined: Jan 2011
Posts: 2,824
N.Ohio
Originally Posted By: boom10ful
I bought a Wix transmission filter kit for my 2002 Nissan Frontier about a year ago. Yesterday, I was servicing the A/C belt and took a look at the transmission pan. I was shocked to see that the pan seal has significant cracks on the outside of the seal. Contacting Wix about this issue resulted in them telling me to just send it back to the original purchaser. Sure, I'll send it back so that I can be without a car for a week or 2 and pay for new transmission fluid. This will be the last time that I buy a Wix product again.


It's not worth the effort. Buy another brand and feel good that you got some additional old fluid out and new stuff in.

Last edited by Lubener; 07/02/17 11:00 AM.

The "thinking" man's friend.
Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4447632
07/02/17 04:10 PM
07/02/17 04:10 PM
Joined: Jan 2017
Posts: 145
California
boom10ful Offline OP
boom10ful  Offline OP
Joined: Jan 2017
Posts: 145
California
Here are the photos, sorry for taking so long. As you can see, these aren't just small cracks, they seem to go into the oil pan. It hasn't leaked yet, however the original ( I'll assume original) seal had cracks but they weren't so severe and that was with 230,000 on it.






Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4448599
07/03/17 05:17 PM
07/03/17 05:17 PM
Joined: Jan 2006
Posts: 439
GA
drtyler Offline
drtyler  Offline
Joined: Jan 2006
Posts: 439
GA
Probably fine and not cracking where it matters, not unusual for the exposed seal to crack like that. Long as it isn't leaking, I wouldn't worry about it at all.

Re: Disappointed with Wix filters and customer service [Re: boom10ful] #4451983
07/07/17 04:38 AM
07/07/17 04:38 AM
Joined: Jan 2011
Posts: 2,824
N.Ohio
Lubener Offline
Lubener  Offline
Joined: Jan 2011
Posts: 2,824
N.Ohio
If the crack goes all the way through, it may start leaking. I would just change it and move on, not worth worrying over something so minor that can be corrected in thirty minutes.

Last edited by Lubener; 07/07/17 04:41 AM.

The "thinking" man's friend.
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