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#4445897 - 06/30/17 11:43 AM Disappointed with Wix filters and customer service
boom10ful Offline


Registered: 01/17/17
Posts: 128
Loc: California
I bought a Wix transmission filter kit for my 2002 Nissan Frontier about a year ago. Yesterday, I was servicing the A/C belt and took a look at the transmission pan. I was shocked to see that the pan seal has significant cracks on the outside of the seal. Contacting Wix about this issue resulted in them telling me to just send it back to the original purchaser. Sure, I'll send it back so that I can be without a car for a week or 2 and pay for new transmission fluid. This will be the last time that I buy a Wix product again.

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#4445898 - 06/30/17 11:45 AM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
rooflessVW Online   content


Registered: 12/24/11
Posts: 4038
Loc: North Carolina
Is it actually leaking?

Did you torque the pan bolts to spec or just crank 'em down?
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#4445915 - 06/30/17 12:01 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
robertcope Offline


Registered: 01/10/08
Posts: 1000
Loc: TX
Yeah, don't take this the wrong way, but I'd put odds on it being an installation problem over it being a problem with the gasket. Not sure what you expected Wix to do, really.

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#4445936 - 06/30/17 12:25 PM Re: Disappointed with Wix filters and customer service [Re: robertcope]
boom10ful Offline


Registered: 01/17/17
Posts: 128
Loc: California
At the very least compensate me for a new seal. It's ridiculous that a seal starts to crack in less than a year. I installed it correctly and torqued the bolts down with a torque wrench. Not sure how anyone could mess that up.

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#4445984 - 06/30/17 01:52 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
Chris142 Offline


Registered: 06/05/03
Posts: 16817
Loc: Deplorable in apple valley, ca
It may crack on the outside from ozone. But the part thats sealing is air tight and wont crack.
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#4446046 - 06/30/17 03:25 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
JC1 Offline


Registered: 11/29/08
Posts: 3001
Loc: Oshawa, Ontario Canada
Any pics of the damage? Are you losing any tranny fluid?
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#4446092 - 06/30/17 04:27 PM Re: Disappointed with Wix filters and customer service [Re: JC1]
Dallas69 Offline


Registered: 02/11/14
Posts: 1661
Loc: Texas
If it's not leaking you have no problem.
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#4446105 - 06/30/17 04:43 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
exShuttlemech Offline


Registered: 05/22/17
Posts: 107
Loc: ST Augustine, FL
WIX got bought out by Mann filters last year.
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#4446106 - 06/30/17 04:47 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
exShuttlemech Offline


Registered: 05/22/17
Posts: 107
Loc: ST Augustine, FL
And also Purolator-both companies have plants in North Carolina- Wix in Gastonia and Purolator in Fayetteville.
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2010 Rav4 4cyl 131K QSUD 0W20 Baldwin bypass filter
2003 4Runner 4.0L 219K 0W40 M1 Frantz bypass
2007 F150 4.2L 169K 5W30 QSUD
2016 NV2500
2017 RAV4

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#4446194 - 06/30/17 06:52 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
Trav Offline


Registered: 11/20/06
Posts: 18848
Loc: MA, Mittelfranken.de
Cork gasket?
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#4446703 - 07/01/17 01:42 PM Re: Disappointed with Wix filters and customer service [Re: Dallas69]
demarpaint Offline


Registered: 07/03/05
Posts: 29746
Loc: NY
Originally Posted By: Dallas69
If it's not leaking you have no problem.


That's what I'd say, but I would keep an eye on it to make sure it doesn't start leaking.
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#4447382 - 07/02/17 11:59 AM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
Lubener Offline


Registered: 01/22/11
Posts: 2576
Loc: N.Ohio
Originally Posted By: boom10ful
I bought a Wix transmission filter kit for my 2002 Nissan Frontier about a year ago. Yesterday, I was servicing the A/C belt and took a look at the transmission pan. I was shocked to see that the pan seal has significant cracks on the outside of the seal. Contacting Wix about this issue resulted in them telling me to just send it back to the original purchaser. Sure, I'll send it back so that I can be without a car for a week or 2 and pay for new transmission fluid. This will be the last time that I buy a Wix product again.


It's not worth the effort. Buy another brand and feel good that you got some additional old fluid out and new stuff in.


Edited by Lubener (07/02/17 12:00 PM)
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#4447632 - 07/02/17 05:10 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
boom10ful Offline


Registered: 01/17/17
Posts: 128
Loc: California
Here are the photos, sorry for taking so long. As you can see, these aren't just small cracks, they seem to go into the oil pan. It hasn't leaked yet, however the original ( I'll assume original) seal had cracks but they weren't so severe and that was with 230,000 on it.






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#4448599 - 07/03/17 06:17 PM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
drtyler Offline


Registered: 01/04/06
Posts: 405
Loc: GA
Probably fine and not cracking where it matters, not unusual for the exposed seal to crack like that. Long as it isn't leaking, I wouldn't worry about it at all.

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#4451983 - 07/07/17 05:38 AM Re: Disappointed with Wix filters and customer service [Re: boom10ful]
Lubener Offline


Registered: 01/22/11
Posts: 2576
Loc: N.Ohio
If the crack goes all the way through, it may start leaking. I would just change it and move on, not worth worrying over something so minor that can be corrected in thirty minutes.


Edited by Lubener (07/07/17 05:41 AM)
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