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New Char-Grill Infrared grill won't stay lit #4445492
06/29/17 10:41 PM
06/29/17 10:41 PM
Joined: Aug 2006
Posts: 198
Ohiuh
Dohc98vteC Offline OP
Dohc98vteC  Offline OP
Joined: Aug 2006
Posts: 198
Ohiuh
I bought it new earlier this year, and now noticed lately it will just die after I light the 2 burners. I called their customer service, and they mailed me a new regulator. I swapped it out and same thing. They are not very helpful and I am out of ideas...

Last edited by Dohc98vteC; 06/29/17 10:42 PM.

2018 Elantra Sport

Re: New Char-Grill Infrared grill won't stay lit [Re: Dohc98vteC] #4445521
06/29/17 11:21 PM
06/29/17 11:21 PM
Joined: Aug 2014
Posts: 1,453
Gulf Coast, MS
3800Series Offline
3800Series  Offline
Joined: Aug 2014
Posts: 1,453
Gulf Coast, MS
I was thinking regulator myself. Had a grill that did the same thing pretty much yearly. It was a while back but a new regulator always fixed it.

My other guess would be the lines. Maybe they are gunked up.

Re: New Char-Grill Infrared grill won't stay lit [Re: Dohc98vteC] #4445530
06/29/17 11:32 PM
06/29/17 11:32 PM
Joined: Nov 2013
Posts: 1,916
Chicago, IL
EdwardC Offline
EdwardC  Offline
Joined: Nov 2013
Posts: 1,916
Chicago, IL
Any chance you just put in a new tank? Every once in a while, I get a tank where I need to screw on the regulator super tight so that the propane flows right. Maybe try tighten it?

I've also seen on some grills where you have to have the knobs turned off before you open the tank valve. I think that usually just limits the gas flow, won't cut it off, so probably not your problem.

Good luck!

Re: New Char-Grill Infrared grill won't stay lit [Re: Dohc98vteC] #4445581
06/30/17 12:47 AM
06/30/17 12:47 AM
Joined: Jan 2017
Posts: 11
state of Confusion
crustacheous Offline
crustacheous  Offline
Joined: Jan 2017
Posts: 11
state of Confusion
I ditched the regulator, and connceted my then new char broil infared to the gas line using a mr. patio quick connect and 12' hose kit got the grill at wallymart world for 179.99 it was a close out works awesome on the low budget it's two years old now and fading fast LOL










Last edited by crustacheous; 06/30/17 12:55 AM.
Re: New Char-Grill Infrared grill won't stay lit [Re: EdwardC] #4445630
06/30/17 05:49 AM
06/30/17 05:49 AM
Joined: Dec 2016
Posts: 279
Sav ga
NStuart Offline
NStuart  Offline
Joined: Dec 2016
Posts: 279
Sav ga
Originally Posted By: EdwardC
Any chance you just put in a new tank? Every once in a while, I get a tank where I need to screw on the regulator super tight so that the propane flows right. Maybe try tighten it?

I've also seen on some grills where you have to have the knobs turned off before you open the tank valve. I think that usually just limits the gas flow, won't cut it off, so probably not your problem.

Good luck!


There is a safety feature built into the regulator, if the grill is lacking in temp, turn off all burners and gas bottle. Turn gas bottle wide open and then turn on one burner and light. This resets the regulator, if a burner is left on when bottle is turned on regulator limits psi bc it senses a leak.....learned this the hard way lol


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