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Who peforms the service on your car? #4442097
06/26/17 03:21 PM
06/26/17 03:21 PM
Joined: Mar 2014
Posts: 3,477
NJ
Leo99 Offline OP
Leo99  Offline OP
Joined: Mar 2014
Posts: 3,477
NJ
Went to my local Toyota dealer today to look at new Rav4s. Get to talking to the sales guy. He asks me about my current cars and whatnot. Tell him I have a 2004 Rav4 with 333,000 miles. He's a bit shocked. After we look at the new Rav4s he asks me where I take my vehicle for servicing. I tell him I do it my self. He just stares at me in disbelief. He asks if I'm a mechanic. I tell him no. He asks where I do the work, if I have a garage. I say, yes, I have a garage. He says, "Oh, you have one of those lifts in floor to raise the car up?" I laugh, no. Now, he's really curious. How do you get under the car to change the oil? I nearly blow his mind when I tell him I changed the starter and radiator in the Rav4 and learned how on youtube. "How can you learn this from youtube?" I thought it was funny that a car salesman knows zero about basic car maintenance.

Last edited by Leo99; 06/26/17 03:22 PM.

Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
Re: Who peforms the service on your car? [Re: Leo99] #4442106
06/26/17 03:30 PM
06/26/17 03:30 PM
Joined: Aug 2011
Posts: 9,560
Boston, MA
HerrStig Offline
HerrStig  Offline
Joined: Aug 2011
Posts: 9,560
Boston, MA
A lot of them used to sell vacuum cleaners.

Re: Who peforms the service on your car? [Re: Leo99] #4442108
06/26/17 03:31 PM
06/26/17 03:31 PM
Joined: Jan 2008
Posts: 10,968
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,968
OH
He's doing everything he can think of to butter you up some. The longer you stay in the showroom the more likely you will buy.

Re: Who peforms the service on your car? [Re: Leo99] #4442113
06/26/17 03:36 PM
06/26/17 03:36 PM
Joined: Apr 2016
Posts: 782
Specific Ocean
Kibitoshin Online content
Kibitoshin  Online Content
Joined: Apr 2016
Posts: 782
Specific Ocean
Same chatter but w/ auto mechanics whenever I have to bring my vehicles in for safety checks, tires or an alignment. I feel like I'm stealing their business when I tell them I can change the brakes or replace the cabin air filter. I like to tell them DIY is important when it comes to maintaining older vehicles nowadays.


Shin Gekiretsu Shin'ou'hou
01 Toyota Tundra 2WD V8 4.7L
02 Chevy Silverado C1500 V8 5.3L
Re: Who peforms the service on your car? [Re: SatinSilver] #4442114
06/26/17 03:36 PM
06/26/17 03:36 PM
Joined: Mar 2014
Posts: 3,477
NJ
Leo99 Offline OP
Leo99  Offline OP
Joined: Mar 2014
Posts: 3,477
NJ
Originally Posted By: SatinSilver
He's doing everything he can think of to butter you up some. The longer you stay in the showroom the more likely you will buy.


Told him the Rav4 was for my wife and he gave me the 23 skidoo. He wasn't interested in spending a lot of time with me.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
Re: Who peforms the service on your car? [Re: Leo99] #4442115
06/26/17 03:40 PM
06/26/17 03:40 PM
Joined: Oct 2009
Posts: 3,947
Ohio
L_Sludger Offline
L_Sludger  Offline
Joined: Oct 2009
Posts: 3,947
Ohio
Most of my local BMW service advisors are lay salespeople with no auto background.


too many cars and oil combinations to list in 150 characters or less
Re: Who peforms the service on your car? [Re: L_Sludger] #4442128
06/26/17 04:07 PM
06/26/17 04:07 PM
Joined: Dec 2016
Posts: 7,151
Waco, TX
Linctex Offline
Linctex  Offline
Joined: Dec 2016
Posts: 7,151
Waco, TX
Originally Posted By: L_Sludger
....local service advisors ...with no auto background.


Very typical


"The evidence demands a verdict".
(Re:VOA)"it's nearly impossible to actually know the particular additives that are in there at what concentrations."
Re: Who peforms the service on your car? [Re: Leo99] #4442129
06/26/17 04:07 PM
06/26/17 04:07 PM
Joined: Jul 2005
Posts: 30,981
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 30,981
NY
Small talk, and blowing smoke and sunshine you know where helps in making a sale. If not at the present time down the road. The salesman probably had no one else to sell to so he figured what the [censored]. Good salesmen do it all the time. You might even send someone his way who is in the market for a car because he seemed like a nice guy.

Then there are sales people who are totally clueless when it comes to auto repair.


God Bless Our Troops

Re: Who peforms the service on your car? [Re: Leo99] #4442138
06/26/17 04:17 PM
06/26/17 04:17 PM
Joined: Jan 2008
Posts: 1,022
TX
robertcope Offline
robertcope  Offline
Joined: Jan 2008
Posts: 1,022
TX
I do 99% of the work on my cars. The only thing I don't do are tires and alignments.

Re: Who peforms the service on your car? [Re: Leo99] #4442147
06/26/17 04:29 PM
06/26/17 04:29 PM
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
Chris142 Offline
Chris142  Offline
Joined: Jun 2003
Posts: 17,817
Deplorable in apple valley, ca
He was likely flipping burgers 3 weeks ago.


02 Wrangler carlube 5w30
87 F250 traveler 15w40
07 fjcruiser Chevron 10w30
Z400 castrol T 10w40
Can am maveric edge 5w40
57 case tractor 15w40
Re: Who peforms the service on your car? [Re: Leo99] #4442149
06/26/17 04:34 PM
06/26/17 04:34 PM
Joined: Nov 2012
Posts: 234
NorCal
Seventh Offline
Seventh  Offline
Joined: Nov 2012
Posts: 234
NorCal
Sales people know absolutely nothing about cars or anything mechanical. One of our sales people bought a used boat, we asked him if he checked to make sure the brake pedal was firm because boat brakes are really expensive. He got all worried and it wasn't until he searched online later that night that he realized we were yanking his chain.

Service advisors are typically better, but techs are your best bet if they're willing to talk to you. Most are not.

On the topic of advisors though, we have one ex-sales service advisor who is absolutely painful to deal with. If you tell him a car has a valve cover leak, he will tell the customer "your valve cover is broken" haha.

I was an advisor myself for a bit, but it pays less than tech wages and you have to work longer hours and deal with some completely irrational people.

Re: Who peforms the service on your car? [Re: Leo99] #4442152
06/26/17 04:37 PM
06/26/17 04:37 PM
Joined: Nov 2012
Posts: 2,479
Nowthen, MN
KD0AXS Offline
KD0AXS  Offline
Joined: Nov 2012
Posts: 2,479
Nowthen, MN
I've always done all my own repairs and maintenance ever since I've been driving, which is over 20 years now. Everything from oil changes to replacing engines and transmissions.

Re: Who peforms the service on your car? [Re: Leo99] #4442163
06/26/17 04:55 PM
06/26/17 04:55 PM
Joined: Nov 2008
Posts: 132
FL
9050lx Offline
9050lx  Offline
Joined: Nov 2008
Posts: 132
FL
Same old stuff.Most people here have a desire to learn, probably first related to cost as much as anything.Couldn't get my son to take any interest at all in car maintenance.I told him thats fine, just expect to have a car payment the rest of your life.

Re: Who peforms the service on your car? [Re: Leo99] #4442171
06/26/17 05:07 PM
06/26/17 05:07 PM
Joined: Aug 2013
Posts: 62
VA
mrgrim Offline
mrgrim  Offline
Joined: Aug 2013
Posts: 62
VA
I usually try to do as much as I feel comfortable with doing with the tools I have. I don't always get it right though, and have had some things come back to bite me, but live and learn.

Re: Who peforms the service on your car? [Re: demarpaint] #4442200
06/26/17 05:31 PM
06/26/17 05:31 PM
Joined: Mar 2014
Posts: 3,477
NJ
Leo99 Offline OP
Leo99  Offline OP
Joined: Mar 2014
Posts: 3,477
NJ
Originally Posted By: demarpaint
Small talk, and blowing smoke and sunshine you know where helps in making a sale. If not at the present time down the road. The salesman probably had no one else to sell to so he figured what the [censored]. Good salesmen do it all the time. You might even send someone his way who is in the market for a car because he seemed like a nice guy.

Then there are sales people who are totally clueless when it comes to auto repair.


My wife is totally clueless but she knows there are people that do their own work. She knows that AutoZone and AAP exist and there are lots of those stores.


Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles (RIP)
2004 Corolla 125,000 miles
2004 Rav4 370,000 miles
2015 Camry 70,000 miles
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