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#4442097 - 06/26/17 04:21 PM Who peforms the service on your car?
Leo99 Offline


Registered: 03/30/14
Posts: 3044
Loc: NJ
Went to my local Toyota dealer today to look at new Rav4s. Get to talking to the sales guy. He asks me about my current cars and whatnot. Tell him I have a 2004 Rav4 with 333,000 miles. He's a bit shocked. After we look at the new Rav4s he asks me where I take my vehicle for servicing. I tell him I do it my self. He just stares at me in disbelief. He asks if I'm a mechanic. I tell him no. He asks where I do the work, if I have a garage. I say, yes, I have a garage. He says, "Oh, you have one of those lifts in floor to raise the car up?" I laugh, no. Now, he's really curious. How do you get under the car to change the oil? I nearly blow his mind when I tell him I changed the starter and radiator in the Rav4 and learned how on youtube. "How can you learn this from youtube?" I thought it was funny that a car salesman knows zero about basic car maintenance.


Edited by Leo99 (06/26/17 04:22 PM)
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles

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#4442106 - 06/26/17 04:30 PM Re: Who peforms the service on your car? [Re: Leo99]
HerrStig Offline


Registered: 08/24/11
Posts: 9560
Loc: Boston, MA
A lot of them used to sell vacuum cleaners.

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#4442108 - 06/26/17 04:31 PM Re: Who peforms the service on your car? [Re: Leo99]
SatinSilver Offline


Registered: 01/24/08
Posts: 10165
Loc: OH
He's doing everything he can think of to butter you up some. The longer you stay in the showroom the more likely you will buy.

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#4442113 - 06/26/17 04:36 PM Re: Who peforms the service on your car? [Re: Leo99]
Kibitoshin Offline


Registered: 04/19/16
Posts: 693
Loc: Kaiōshinkai
Same chatter but w/ auto mechanics whenever I have to bring my vehicles in for safety checks, tires or an alignment. I feel like I'm stealing their business when I tell them I can change the brakes or replace the cabin air filter. I like to tell them DIY is important when it comes to maintaining older vehicles nowadays.
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Shin Gekiretsu Shin'ou'hou
01 Toyota Tundra 2WD V8 4.7L - 170k mi
02 Chevy Silverado C1500 V8 5.3L 154k mi

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#4442114 - 06/26/17 04:36 PM Re: Who peforms the service on your car? [Re: SatinSilver]
Leo99 Offline


Registered: 03/30/14
Posts: 3044
Loc: NJ
Originally Posted By: SatinSilver
He's doing everything he can think of to butter you up some. The longer you stay in the showroom the more likely you will buy.


Told him the Rav4 was for my wife and he gave me the 23 skidoo. He wasn't interested in spending a lot of time with me.
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles

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#4442115 - 06/26/17 04:40 PM Re: Who peforms the service on your car? [Re: Leo99]
L_Sludger Offline


Registered: 10/04/09
Posts: 3947
Loc: Ohio
Most of my local BMW service advisors are lay salespeople with no auto background.
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too many cars and oil combinations to list in 150 characters or less

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#4442128 - 06/26/17 05:07 PM Re: Who peforms the service on your car? [Re: L_Sludger]
Linctex Offline


Registered: 12/31/16
Posts: 6148
Loc: Waco, TX
Originally Posted By: L_Sludger
....local service advisors ...with no auto background.


Very typical
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#4442129 - 06/26/17 05:07 PM Re: Who peforms the service on your car? [Re: Leo99]
demarpaint Offline


Registered: 07/03/05
Posts: 29774
Loc: NY
Small talk, and blowing smoke and sunshine you know where helps in making a sale. If not at the present time down the road. The salesman probably had no one else to sell to so he figured what the [censored]. Good salesmen do it all the time. You might even send someone his way who is in the market for a car because he seemed like a nice guy.

Then there are sales people who are totally clueless when it comes to auto repair.
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God Bless Our Troops


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#4442138 - 06/26/17 05:17 PM Re: Who peforms the service on your car? [Re: Leo99]
robertcope Offline


Registered: 01/10/08
Posts: 1001
Loc: TX
I do 99% of the work on my cars. The only thing I don't do are tires and alignments.

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#4442147 - 06/26/17 05:29 PM Re: Who peforms the service on your car? [Re: Leo99]
Chris142 Offline


Registered: 06/05/03
Posts: 16821
Loc: Deplorable in apple valley, ca
He was likely flipping burgers 3 weeks ago.
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#4442149 - 06/26/17 05:34 PM Re: Who peforms the service on your car? [Re: Leo99]
Seventh Offline


Registered: 11/11/12
Posts: 234
Loc: NorCal
Sales people know absolutely nothing about cars or anything mechanical. One of our sales people bought a used boat, we asked him if he checked to make sure the brake pedal was firm because boat brakes are really expensive. He got all worried and it wasn't until he searched online later that night that he realized we were yanking his chain.

Service advisors are typically better, but techs are your best bet if they're willing to talk to you. Most are not.

On the topic of advisors though, we have one ex-sales service advisor who is absolutely painful to deal with. If you tell him a car has a valve cover leak, he will tell the customer "your valve cover is broken" haha.

I was an advisor myself for a bit, but it pays less than tech wages and you have to work longer hours and deal with some completely irrational people.

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#4442152 - 06/26/17 05:37 PM Re: Who peforms the service on your car? [Re: Leo99]
KD0AXS Offline


Registered: 11/13/12
Posts: 2441
Loc: Nowthen, MN
I've always done all my own repairs and maintenance ever since I've been driving, which is over 20 years now. Everything from oil changes to replacing engines and transmissions.

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#4442163 - 06/26/17 05:55 PM Re: Who peforms the service on your car? [Re: Leo99]
9050lx Offline


Registered: 11/07/08
Posts: 115
Loc: FL
Same old stuff.Most people here have a desire to learn, probably first related to cost as much as anything.Couldn't get my son to take any interest at all in car maintenance.I told him thats fine, just expect to have a car payment the rest of your life.

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#4442171 - 06/26/17 06:07 PM Re: Who peforms the service on your car? [Re: Leo99]
mrgrim Offline


Registered: 08/04/13
Posts: 62
Loc: VA
I usually try to do as much as I feel comfortable with doing with the tools I have. I don't always get it right though, and have had some things come back to bite me, but live and learn.

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#4442200 - 06/26/17 06:31 PM Re: Who peforms the service on your car? [Re: demarpaint]
Leo99 Offline


Registered: 03/30/14
Posts: 3044
Loc: NJ
Originally Posted By: demarpaint
Small talk, and blowing smoke and sunshine you know where helps in making a sale. If not at the present time down the road. The salesman probably had no one else to sell to so he figured what the [censored]. Good salesmen do it all the time. You might even send someone his way who is in the market for a car because he seemed like a nice guy.

Then there are sales people who are totally clueless when it comes to auto repair.


My wife is totally clueless but she knows there are people that do their own work. She knows that AutoZone and AAP exist and there are lots of those stores.
_________________________
Without data you're just another person with an opinion. W. E. Deming

2003 Corolla 250,000 miles
2004 Rav4 359,000 miles
2015 Camry 59,000 miles

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