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CarMax scam? #4437565
06/21/17 11:12 AM
06/21/17 11:12 AM
Joined: Oct 2005
Posts: 1,676
South Dakota
otis24 Offline OP
otis24  Offline OP
Joined: Oct 2005
Posts: 1,676
South Dakota
A friend's son and daughter-in-law are in the military and stationed in Seattle. Her son was appointed base commander at a different post. He has gone to his new duty station and his wife has been left with the task of packing up the home and selling the car. They had their car shipped to Belgium, courtesey of the U.S. Govt, while they were stationed there and then back to the U.S. once they returned. My friend stated that the car booked for $19k. Not sure if this is retail or what. In any event, she was told by CarMax that since the vehicle had been exported, they can only offer her $8k because "something could have happened to it" while it was overseas. Needless to say that she brought the car back home. Sounds to me like the dealership thought they had a "dumb woman" that they could take advantage of and try to steal the car from her. I believe that businesses in military towns, in general, try to take advantage of military families because they often know that people being relocated elsewhere often have to liquidate assets quickly.


1991 Chevrolet K1500 (4.3, 4x4, 86k miles)

2016 Dodge Grand Caravan
(3.6 V6) 46500 miles
Re: CarMax scam? [Re: otis24] #4437580
06/21/17 11:36 AM
06/21/17 11:36 AM
Joined: Dec 2006
Posts: 19,106
Dallas,Tx USA
aquariuscsm Offline
aquariuscsm  Offline
Joined: Dec 2006
Posts: 19,106
Dallas,Tx USA
They weren't taking advantage of her,that's just how Carmax does business. They're ripoff artists.


1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum 5W20

Re: CarMax scam? [Re: otis24] #4437583
06/21/17 11:41 AM
06/21/17 11:41 AM
Joined: Sep 2004
Posts: 21,921
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 21,921
Orlando, FL
Any place will give you a low ball appraisal of vehicle.

Re: CarMax scam? [Re: otis24] #4437588
06/21/17 11:43 AM
06/21/17 11:43 AM
Joined: Oct 2014
Posts: 1,347
NoVA
Jimzz Online happy
Jimzz  Online Happy
Joined: Oct 2014
Posts: 1,347
NoVA
Carmax offers what they can sell it for at auction and make money. If you want top dollar you clean it up, post it for sale, and do all the worked required for that. If you want to sell it quick and be done then places like carmax do that.
Its not a scam, thats just business.


yup
Re: CarMax scam? [Re: otis24] #4437591
06/21/17 11:48 AM
06/21/17 11:48 AM
Joined: Dec 2011
Posts: 5,093
North Carolina
rooflessVW Offline
rooflessVW  Offline
Joined: Dec 2011
Posts: 5,093
North Carolina
Seeing that a car left the country and returned is indeed a red flag. At that moment the car became a wholesale piece in their eyes, and rightfully so. I wouldn't buy a car that left the country and returned.


"Zed's dead baby, Zed's dead."
Re: CarMax scam? [Re: otis24] #4437594
06/21/17 11:55 AM
06/21/17 11:55 AM
Joined: Dec 2006
Posts: 4,220
Port Orange, Florida
Panzerman Offline
Panzerman  Offline
Joined: Dec 2006
Posts: 4,220
Port Orange, Florida
Blue book value means very little. It's why alot of insurance companies don't want to use it and go by area sales of a comparable vehicle. A 4x4 isn't going to sell good in New York City as it would in Minnesota for example.
Understand companies like CarMax gauge profit on alot of factors and want a profit margin of 50% or greater and you got your answer. Alot of risk buying cars from people, re marketing and re-selling plus alot of hands to touch the money.
Is it really a surprise they bid low, it's like the Pawn Shop of vehicles.



2006 Dodge Ram 2500 Hemi 4x4
2016 Dodge Challenger Scat Pack
Re: CarMax scam? [Re: otis24] #4437605
06/21/17 12:05 PM
06/21/17 12:05 PM
Joined: Oct 2008
Posts: 386
Long Island,nassau county NY
nickaluch Offline
nickaluch  Offline
Joined: Oct 2008
Posts: 386
Long Island,nassau county NY
In NYC any truck that's not a 4x4 for pleasure use gets crushed at resale or trade-in.4x4 big status symbol I guess.


2007 G6 beater.2012 E450 box truck. 2018 Chevy Traverse.2017 E450 box truck.2017 Chevy 3500 extend cargo van.
Re: CarMax scam? [Re: otis24] #4437615
06/21/17 12:13 PM
06/21/17 12:13 PM
Joined: Oct 2014
Posts: 4,032
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,032
Utah
I took my Subaru in for Carmax for an appraisal. They offered a little less than high trade in. I traded in the car at the Hyundai dealership-for $500.00 more than what Carmax offered, when I purchased a brand new Santa Fe XL Limited.

So-I would hardly call the Carmax offer a "ripoff".

I have other neighbors who have sold cars to Carmax and bought elsewhere. They have stated Carmax offered them a "fair" amount for their car.


The statement of a profit of 50% or more is ludicrous.


There isn't anyone on this board who wouldn't be leery of purchasing a car that has been shipped to the other side of the world-and back again. Carmax is no exception.

Last edited by CKN; 06/21/17 12:15 PM.
Re: CarMax scam? [Re: otis24] #4437626
06/21/17 12:22 PM
06/21/17 12:22 PM
Joined: Dec 2011
Posts: 266
Northern NJ
deanm11 Online content
deanm11  Online Content
Joined: Dec 2011
Posts: 266
Northern NJ

The answer almost certainly is the $19k book is way off of reality.


2012 Subie Impr 2.0 99k M1EP 0w20 7.5k
2002 Tahoe 5.3 153k 5w30 syn 7.5k
Re: CarMax scam? [Re: otis24] #4437633
06/21/17 12:28 PM
06/21/17 12:28 PM
Joined: Dec 2006
Posts: 19,106
Dallas,Tx USA
aquariuscsm Offline
aquariuscsm  Offline
Joined: Dec 2006
Posts: 19,106
Dallas,Tx USA
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.


1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum 5W20

Re: CarMax scam? [Re: otis24] #4437634
06/21/17 12:28 PM
06/21/17 12:28 PM
Joined: Jan 2017
Posts: 278
Iowa
Iowegian Offline
Iowegian  Offline
Joined: Jan 2017
Posts: 278
Iowa
The issue is that since it left the country, any accidents and repairs would not likely be on a carfax report.
I bought an 8 passenger 2009 Sienna from carmax because they actually had them. None of my local dealers (heck in my whole state) had one.
It was and is a good car. Paid a little more but i got what i wanted.
They offered $3,000 on our subaru. I got $6,000 for it by selling it Craig's list.
Point is they are not ripping her off but she needs to go elsewhere.

Last edited by Iowegian; 06/21/17 12:29 PM.

2011 Equinox, 2.4l
2009 Sienna, 3.5l
Re: CarMax scam? [Re: aquariuscsm] #4437641
06/21/17 12:38 PM
06/21/17 12:38 PM
Joined: Oct 2014
Posts: 4,032
Utah
CKN Offline
CKN  Offline
Joined: Oct 2014
Posts: 4,032
Utah
Originally Posted By: aquariuscsm
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.


They are a no haggle dealership. many have come on here complaining Carmax wouldn't take their offer-when you know before parking your car in their lot-that isn't the way they do business. They have a 30 day limited warranty-and a 5 day money back policy. Obviously, you found the other things on the car acceptable-or you wouldn't have offered anything for it.

So-the question is-Did you ask them to fix the air conditioner prior to possibly taking delivery of the car?

I wouldn't expect those who change their own oil to really like the way Carmax does business.

Last edited by CKN; 06/21/17 12:39 PM.
Re: CarMax scam? [Re: aquariuscsm] #4437645
06/21/17 12:41 PM
06/21/17 12:41 PM
Joined: Jan 2008
Posts: 4,023
Guilford, CT
exranger06 Offline
exranger06  Offline
Joined: Jan 2008
Posts: 4,023
Guilford, CT
Originally Posted By: aquariuscsm
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.

It's not the salesman's fault. CarMax is indeed a no-haggle dealership. That's corporate policy. The salesman has no power or authority to go over corporate's head and sell it for below asking price.


2006 Ford Ranger Sport
1992 Honda Accord EX
2004 Honda CR-V LX
1994 Ford Bronco XLT (project)
2011 Cadillac Escalade ESV (wife's)
Re: CarMax scam? [Re: exranger06] #4437652
06/21/17 12:48 PM
06/21/17 12:48 PM
Joined: Jan 2008
Posts: 10,955
OH
SatinSilver Offline
SatinSilver  Offline
Joined: Jan 2008
Posts: 10,955
OH
Originally Posted By: exranger06
It's not the salesman's fault. CarMax is indeed a no-haggle dealership. That's corporate policy. The salesman has no power or authority to go over corporate's head and sell it for below asking price.


The salesman have little if any authority to reduce prices but the managers do. A friend went to trade in an Accord and was offered $9500 for it. They were able to get the offer increased by $2500 to $12000. The car was later listed for $16,900. This was a mint condition loaded V6 Accord that needed nothing to be put on their lot. It was owned by a Honda master technician.

Also if they have a hot, newer sports car available during the summer time, that just came in they will stick to their price. Esp if it's at the beginning of the month. Now take the same car during winter time that they've had a few months and it's the end of the month, YES they will sell it at wholesale, for a loss or thousands less than what it's being advertised for. The car to them is a commodity. If it's been lingering a while they will want to move it along.

Last edited by SatinSilver; 06/21/17 12:55 PM.
Re: CarMax scam? [Re: otis24] #4437656
06/21/17 12:52 PM
06/21/17 12:52 PM
Joined: Dec 2006
Posts: 8,009
Canuck living in California
KrisZ Offline
KrisZ  Offline
Joined: Dec 2006
Posts: 8,009
Canuck living in California
There is a good chance that the $19k figure is the balance still owed on the vehicle. Many people confuse this with with the "worth" of their car.


2015 Dodge Grand Caravan-27k miles.
2006 Mazda 3-163k miles
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