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#4437565 - 06/21/17 12:12 PM CarMax scam?
otis24 Offline


Registered: 10/30/05
Posts: 1656
Loc: South Dakota
A friend's son and daughter-in-law are in the military and stationed in Seattle. Her son was appointed base commander at a different post. He has gone to his new duty station and his wife has been left with the task of packing up the home and selling the car. They had their car shipped to Belgium, courtesey of the U.S. Govt, while they were stationed there and then back to the U.S. once they returned. My friend stated that the car booked for $19k. Not sure if this is retail or what. In any event, she was told by CarMax that since the vehicle had been exported, they can only offer her $8k because "something could have happened to it" while it was overseas. Needless to say that she brought the car back home. Sounds to me like the dealership thought they had a "dumb woman" that they could take advantage of and try to steal the car from her. I believe that businesses in military towns, in general, try to take advantage of military families because they often know that people being relocated elsewhere often have to liquidate assets quickly.
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1991 Chevrolet K1500 (4.3, 4x4, 86k miles)

2016 Dodge Grand Caravan
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#4437580 - 06/21/17 12:36 PM Re: CarMax scam? [Re: otis24]
aquariuscsm Online   content


Registered: 12/30/06
Posts: 18173
Loc: Dallas,Tx USA
They weren't taking advantage of her,that's just how Carmax does business. They're ripoff artists.
_________________________
1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
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#4437583 - 06/21/17 12:41 PM Re: CarMax scam? [Re: otis24]
Mr Nice Offline


Registered: 09/12/04
Posts: 21198
Loc: Orlando, FL
Any place will give you a low ball appraisal of vehicle.

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#4437588 - 06/21/17 12:43 PM Re: CarMax scam? [Re: otis24]
Jimzz Offline


Registered: 10/03/14
Posts: 1147
Loc: NoVA
Carmax offers what they can sell it for at auction and make money. If you want top dollar you clean it up, post it for sale, and do all the worked required for that. If you want to sell it quick and be done then places like carmax do that.
Its not a scam, thats just business.
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#4437591 - 06/21/17 12:48 PM Re: CarMax scam? [Re: otis24]
rooflessVW Online   content


Registered: 12/24/11
Posts: 4059
Loc: North Carolina
Seeing that a car left the country and returned is indeed a red flag. At that moment the car became a wholesale piece in their eyes, and rightfully so. I wouldn't buy a car that left the country and returned.
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#4437594 - 06/21/17 12:55 PM Re: CarMax scam? [Re: otis24]
Panzerman Offline


Registered: 12/16/06
Posts: 4203
Loc: Port Orange, Florida
Blue book value means very little. It's why alot of insurance companies don't want to use it and go by area sales of a comparable vehicle. A 4x4 isn't going to sell good in New York City as it would in Minnesota for example.
Understand companies like CarMax gauge profit on alot of factors and want a profit margin of 50% or greater and you got your answer. Alot of risk buying cars from people, re marketing and re-selling plus alot of hands to touch the money.
Is it really a surprise they bid low, it's like the Pawn Shop of vehicles.
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#4437605 - 06/21/17 01:05 PM Re: CarMax scam? [Re: otis24]
nickaluch Offline


Registered: 10/04/08
Posts: 381
Loc: Long Island,nassau county NY
In NYC any truck that's not a 4x4 for pleasure use gets crushed at resale or trade-in.4x4 big status symbol I guess.
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#4437615 - 06/21/17 01:13 PM Re: CarMax scam? [Re: otis24]
CKN Offline


Registered: 10/14/14
Posts: 3700
Loc: Utah
I took my Subaru in for Carmax for an appraisal. They offered a little less than high trade in. I traded in the car at the Hyundai dealership-for $500.00 more than what Carmax offered, when I purchased a brand new Santa Fe XL Limited.

So-I would hardly call the Carmax offer a "ripoff".

I have other neighbors who have sold cars to Carmax and bought elsewhere. They have stated Carmax offered them a "fair" amount for their car.


The statement of a profit of 50% or more is ludicrous.


There isn't anyone on this board who wouldn't be leery of purchasing a car that has been shipped to the other side of the world-and back again. Carmax is no exception.


Edited by CKN (06/21/17 01:15 PM)

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#4437626 - 06/21/17 01:22 PM Re: CarMax scam? [Re: otis24]
deanm11 Offline


Registered: 12/17/11
Posts: 260
Loc: Northern NJ

The answer almost certainly is the $19k book is way off of reality.
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#4437633 - 06/21/17 01:28 PM Re: CarMax scam? [Re: otis24]
aquariuscsm Online   content


Registered: 12/30/06
Posts: 18173
Loc: Dallas,Tx USA
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.
_________________________
1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum 0W20



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#4437634 - 06/21/17 01:28 PM Re: CarMax scam? [Re: otis24]
Iowegian Offline


Registered: 01/05/17
Posts: 273
Loc: Iowa
The issue is that since it left the country, any accidents and repairs would not likely be on a carfax report.
I bought an 8 passenger 2009 Sienna from carmax because they actually had them. None of my local dealers (heck in my whole state) had one.
It was and is a good car. Paid a little more but i got what i wanted.
They offered $3,000 on our subaru. I got $6,000 for it by selling it Craig's list.
Point is they are not ripping her off but she needs to go elsewhere.


Edited by Iowegian (06/21/17 01:29 PM)
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#4437641 - 06/21/17 01:38 PM Re: CarMax scam? [Re: aquariuscsm]
CKN Offline


Registered: 10/14/14
Posts: 3700
Loc: Utah
Originally Posted By: aquariuscsm
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.


They are a no haggle dealership. many have come on here complaining Carmax wouldn't take their offer-when you know before parking your car in their lot-that isn't the way they do business. They have a 30 day limited warranty-and a 5 day money back policy. Obviously, you found the other things on the car acceptable-or you wouldn't have offered anything for it.

So-the question is-Did you ask them to fix the air conditioner prior to possibly taking delivery of the car?

I wouldn't expect those who change their own oil to really like the way Carmax does business.


Edited by CKN (06/21/17 01:39 PM)

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#4437645 - 06/21/17 01:41 PM Re: CarMax scam? [Re: aquariuscsm]
exranger06 Offline


Registered: 01/25/08
Posts: 3909
Loc: Guilford, CT
Originally Posted By: aquariuscsm
My experience with Carmax. I tried to buy a 1995 300ZX from them. Advertised as "mint collector condition" in their ad. I drive up there to look at it. Trim was dry rotted,driver's leather seat was split and cracked all over the place,and to put the icing on the cake,the a/c didn't work. They wanted top retail value for it. I gave them a cash offer only $1000 off their "asking" price,which would've covered a new a/c compressor. The douche bag interrupted me and arrogantly said "Oh we're a no haggle dealership". With my offer they still would've come out ahead in the deal. What an [censored] clown.

It's not the salesman's fault. CarMax is indeed a no-haggle dealership. That's corporate policy. The salesman has no power or authority to go over corporate's head and sell it for below asking price.
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1994 Ford Bronco XLT (project)
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#4437652 - 06/21/17 01:48 PM Re: CarMax scam? [Re: exranger06]
SatinSilver Offline


Registered: 01/24/08
Posts: 10172
Loc: OH
Originally Posted By: exranger06
It's not the salesman's fault. CarMax is indeed a no-haggle dealership. That's corporate policy. The salesman has no power or authority to go over corporate's head and sell it for below asking price.


The salesman have little if any authority to reduce prices but the managers do. A friend went to trade in an Accord and was offered $9500 for it. They were able to get the offer increased by $2500 to $12000. The car was later listed for $16,900. This was a mint condition loaded V6 Accord that needed nothing to be put on their lot. It was owned by a Honda master technician.

Also if they have a hot, newer sports car available during the summer time, that just came in they will stick to their price. Esp if it's at the beginning of the month. Now take the same car during winter time that they've had a few months and it's the end of the month, YES they will sell it at wholesale, for a loss or thousands less than what it's being advertised for. The car to them is a commodity. If it's been lingering a while they will want to move it along.


Edited by SatinSilver (06/21/17 01:55 PM)

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#4437656 - 06/21/17 01:52 PM Re: CarMax scam? [Re: otis24]
KrisZ Offline


Registered: 12/23/06
Posts: 7473
Loc: Toronto, Canada
There is a good chance that the $19k figure is the balance still owed on the vehicle. Many people confuse this with with the "worth" of their car.
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2015 Dodge Grand Caravan-21k miles.
2006 Mazda 3-155k miles

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