Greetings,
I logged a case with Ford last week.
I received a call from their regional support person Ms J.
She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.
So what does a replacement entail?
1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?
Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.
After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.
MY preference will be to replace it,
I logged a case with Ford last week.
I received a call from their regional support person Ms J.
She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.
So what does a replacement entail?
1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?
Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.
After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.
MY preference will be to replace it,