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Ford - Buy back or replacement (new vehicle) #4396038
05/04/17 07:26 AM
05/04/17 07:26 AM
Joined: Jan 2006
Posts: 2,458
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,458
Michigan
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396050
05/04/17 07:52 AM
05/04/17 07:52 AM
Joined: Nov 2009
Posts: 5,171
Houston, Texas
motor_oil_madman Offline
motor_oil_madman  Offline
Joined: Nov 2009
Posts: 5,171
Houston, Texas
I think they deduct mileage off the amount they give you when they buy it back


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396053
05/04/17 07:57 AM
05/04/17 07:57 AM
Joined: Mar 2013
Posts: 5,124
The Midwest
skyactiv Online content
skyactiv  Online Content
Joined: Mar 2013
Posts: 5,124
The Midwest
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 13' VW GTI 3 door 6 speed manual
Wanted: 2019 Ford Ranger
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396056
05/04/17 08:00 AM
05/04/17 08:00 AM
Joined: Aug 2011
Posts: 9,560
Boston, MA
HerrStig Offline
HerrStig  Offline
Joined: Aug 2011
Posts: 9,560
Boston, MA
Originally Posted By: stockrex
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,
Your Attorney General should have a Consumer Affairs or Consumer Protction unit you can consult. It's a "lemon law" case.

Re: Ford - Buy back or replacement (new vehicle) [Re: skyactiv] #4396057
05/04/17 08:01 AM
05/04/17 08:01 AM
Joined: Sep 2004
Posts: 22,104
Orlando, FL
Mr Nice Offline
Mr Nice  Offline
Joined: Sep 2004
Posts: 22,104
Orlando, FL
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.

Yep. Don't forget the Lemon Law forces you to jump through many hoops.

And before 20 people on BITOG say to hire a lawyer, it's not that easy...

Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396068
05/04/17 08:24 AM
05/04/17 08:24 AM
Joined: Oct 2005
Posts: 4,692
Atlanta
DuckRyder Offline
DuckRyder  Offline
Joined: Oct 2005
Posts: 4,692
Atlanta
It depends entirely on what they have to do under the law and what they are willing to do in your case above the required. Assuming this is the Hail van it probably does not technically qualify for “Lemon Law”.

Should they decide to replace it they may be able to negotiate a collateral swap with the lender meaning they simply swap titles with the lender and everything stays the same.

They will probably at least request you pay for the mileage at IRS rate.

The offer may or may not be negotiable but it is worth a shot.


Robert
  • 2007 Toyota Prius Touring
  • 2005 Honda Civic Sedan
  • 1972 Ford F100
Re: Ford - Buy back or replacement (new vehicle) [Re: HerrStig] #4396079
05/04/17 08:39 AM
05/04/17 08:39 AM
Joined: Jan 2006
Posts: 2,458
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,458
Michigan
Originally Posted By: HerrStig
Originally Posted By: stockrex
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,
Your Attorney General should have a Consumer Affairs or Consumer Protction unit you can consult. It's a "lemon law" case.


I hear you bro but my atty costs me nearly $400/hr :-(, any quick calls/texts are billed at 1/4 hr intervals.

I need to manage my atty and educate myself and drive my atty in the direction I want.


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Ford - Buy back or replacement (new vehicle) [Re: Mr Nice] #4396080
05/04/17 08:41 AM
05/04/17 08:41 AM
Joined: Jan 2006
Posts: 2,458
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,458
Michigan
Originally Posted By: Mr Nice
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.

Yep. Don't forget the Lemon Law forces you to jump through many hoops.

And before 20 people on BITOG say to hire a lawyer, it's not that easy...


I asked the ford lady what are the options and what are the terms, she was deceptive and did not want to talk about.
Yes, what is my questions, what are the hoops


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396091
05/04/17 08:48 AM
05/04/17 08:48 AM
Joined: Jan 2017
Posts: 207
Michigan
64bawagon Offline
64bawagon  Offline
Joined: Jan 2017
Posts: 207
Michigan
Record everything, if it isn't in writing it didn't happen. They do this every day, you are new to the process, don't think they wont use that to their
advantage. If you speak to someone other than youre previous contact you should assume they are listening. As other have said, look into your states laws. Having gone through this process in MI, I had to write and deliver (via certified mail with return receipt) a "last chance to repair" letter to the manufacturer. That set the real process in motion. Once they failed at that repair attempt it all became negotiations from there.

Last edited by 64bawagon; 05/04/17 08:51 AM.

64 Chevy wagon, 10 Jeep Wrangler, 18 Silverado 1/2 ton
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396096
05/04/17 08:51 AM
05/04/17 08:51 AM
Joined: Oct 2005
Posts: 7,094
Colorado
Kuato Offline
Kuato  Offline
Joined: Oct 2005
Posts: 7,094
Colorado
Originally Posted By: stockrex
...

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?



1-probably gets paid off and a new loan started if it is with Ford, and they should just start a loan for the new vehicle....
it SHOULD be the same balance and interest rate as your current loan.

2-Since the new loan will be the same balance as the current loan, no additional interest for you.

3-I'd say since they are giving you a new vehicle they are admitting their liability, and should have to pay for any tags/taxes/fees.

4-I'd say you are all good....you should be getting a brand new vehicle with less mileage for the same price as your lemon.


I missed your thread before I guess....what is wrong that they are doing this?


Thick vs Thin test: 15k / 43k miles complete
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396097
05/04/17 08:51 AM
05/04/17 08:51 AM
Joined: Jul 2005
Posts: 31,229
NY
demarpaint Offline
demarpaint  Offline
Joined: Jul 2005
Posts: 31,229
NY
As mentioned it varies from state to state. Years ago I had a buy back from Ford and ended up coming out ahead. I had done customizing to the van that became part of the van. That added to the price of the vehicle, and I had to fight a bit for it. I won in the end, but was three decades ago and things probably changed.

Subscribed. Good luck!


God Bless Our Troops

Re: Ford - Buy back or replacement (new vehicle) [Re: skyactiv] #4396102
05/04/17 08:54 AM
05/04/17 08:54 AM
Joined: Jan 2006
Posts: 2,458
Michigan
stockrex Offline OP
stockrex  Offline OP
Joined: Jan 2006
Posts: 2,458
Michigan
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.


Yes, but I wanted feedback from members who has been in my shoes and had vehicle replaced/bought back by Manufacturer.


Ridgeline, Dmax, Ford 3.5
Oil Whisperer!*Fear the DINO*
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396105
05/04/17 08:56 AM
05/04/17 08:56 AM
Joined: Jan 2017
Posts: 207
Michigan
64bawagon Offline
64bawagon  Offline
Joined: Jan 2017
Posts: 207
Michigan
Since the laws vary by state, the experience of someone in another state becomes irrelevant. The Manufacturer will do as little as they can based on the laws of your state.

Last edited by 64bawagon; 05/04/17 08:56 AM.

64 Chevy wagon, 10 Jeep Wrangler, 18 Silverado 1/2 ton
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396203
05/04/17 11:03 AM
05/04/17 11:03 AM
Joined: Dec 2009
Posts: 26,367
Regina, Saskatchewan, Canada
Garak Offline
Garak  Offline
Joined: Dec 2009
Posts: 26,367
Regina, Saskatchewan, Canada
Originally Posted By: stockrex
I hear you bro but my atty costs me nearly $400/hr :-(, any quick calls/texts are billed at 1/4 hr intervals.

Did you hire Matlock or something? wink


Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, NAPA Gold 7356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515
Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex] #4396252
05/04/17 12:05 PM
05/04/17 12:05 PM
Joined: Nov 2008
Posts: 9,391
Phoenix
dishdude Offline
dishdude  Offline
Joined: Nov 2008
Posts: 9,391
Phoenix
Is this the van that has hail damage on the roof?


2018 Challenger SRT 392 PUP 0w-40 Wix 57899XP
2018 GTI
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