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#4396038 - 05/04/17 08:26 AM Ford - Buy back or replacement (new vehicle)
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,
_________________________
07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*

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#4396050 - 05/04/17 08:52 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
motor_oil_madman Online   content


Registered: 11/29/09
Posts: 4921
Loc: Houston, Texas
I think they deduct mileage off the amount they give you when they buy it back
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#4396053 - 05/04/17 08:57 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
skyactiv Offline


Registered: 03/02/13
Posts: 4644
Loc: The Midwest
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.
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#4396056 - 05/04/17 09:00 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
HerrStig Offline


Registered: 08/24/11
Posts: 9560
Loc: Boston, MA
Originally Posted By: stockrex
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,
Your Attorney General should have a Consumer Affairs or Consumer Protction unit you can consult. It's a "lemon law" case.

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#4396057 - 05/04/17 09:01 AM Re: Ford - Buy back or replacement (new vehicle) [Re: skyactiv]
Mr Nice Offline


Registered: 09/12/04
Posts: 21532
Loc: Orlando, FL
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.

Yep. Don't forget the Lemon Law forces you to jump through many hoops.

And before 20 people on BITOG say to hire a lawyer, it's not that easy...

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#4396068 - 05/04/17 09:24 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
DuckRyder Offline


Registered: 10/20/05
Posts: 4321
Loc: Atlanta
It depends entirely on what they have to do under the law and what they are willing to do in your case above the required. Assuming this is the Hail van it probably does not technically qualify for “Lemon Law”.

Should they decide to replace it they may be able to negotiate a collateral swap with the lender meaning they simply swap titles with the lender and everything stays the same.

They will probably at least request you pay for the mileage at IRS rate.

The offer may or may not be negotiable but it is worth a shot.
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  • 2007 Toyota Prius Touring
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#4396079 - 05/04/17 09:39 AM Re: Ford - Buy back or replacement (new vehicle) [Re: HerrStig]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: HerrStig
Originally Posted By: stockrex
Greetings,

I logged a case with Ford last week.
I received a call from their regional support person Ms J.

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?

Their initial response was pretty lame and tried to blame me and strong arm me into taking the vehicle back to dealer to get it repaired.

After little bit of exchange she said Ford will do an internal review and decide if they will buy it back or replace it.

MY preference will be to replace it,
Your Attorney General should have a Consumer Affairs or Consumer Protction unit you can consult. It's a "lemon law" case.


I hear you bro but my atty costs me nearly $400/hr :-(, any quick calls/texts are billed at 1/4 hr intervals.

I need to manage my atty and educate myself and drive my atty in the direction I want.
_________________________
07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*

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#4396080 - 05/04/17 09:41 AM Re: Ford - Buy back or replacement (new vehicle) [Re: Mr Nice]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: Mr Nice
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.

Yep. Don't forget the Lemon Law forces you to jump through many hoops.

And before 20 people on BITOG say to hire a lawyer, it's not that easy...


I asked the ford lady what are the options and what are the terms, she was deceptive and did not want to talk about.
Yes, what is my questions, what are the hoops
_________________________
07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*

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#4396091 - 05/04/17 09:48 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
64bawagon Offline


Registered: 01/10/17
Posts: 173
Loc: Michigan
Record everything, if it isn't in writing it didn't happen. They do this every day, you are new to the process, don't think they wont use that to their
advantage. If you speak to someone other than youre previous contact you should assume they are listening. As other have said, look into your states laws. Having gone through this process in MI, I had to write and deliver (via certified mail with return receipt) a "last chance to repair" letter to the manufacturer. That set the real process in motion. Once they failed at that repair attempt it all became negotiations from there.


Edited by 64bawagon (05/04/17 09:51 AM)
_________________________
05 Duramax Chevy(SOLD), 64 Chevy wagon, 10 Jeep Wrangler, 17 Equinox (rental), 18 Silverado 1/2 ton

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#4396096 - 05/04/17 09:51 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
Kuato Offline


Registered: 10/23/05
Posts: 7094
Loc: Colorado
Originally Posted By: stockrex
...

She said on Friday Ford will get back with a decision if they will buy back/ replace the vehicle.

So what does a replacement entail?

1. What happens to the loan I already took?
2. What happens to the interest I paid on the loan already?
3. What happens to the vehicle tags, tax and fees I paid?
4. What happens to the miles I put on it already?



1-probably gets paid off and a new loan started if it is with Ford, and they should just start a loan for the new vehicle....
it SHOULD be the same balance and interest rate as your current loan.

2-Since the new loan will be the same balance as the current loan, no additional interest for you.

3-I'd say since they are giving you a new vehicle they are admitting their liability, and should have to pay for any tags/taxes/fees.

4-I'd say you are all good....you should be getting a brand new vehicle with less mileage for the same price as your lemon.


I missed your thread before I guess....what is wrong that they are doing this?
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Thick vs Thin test: 15k / 43k miles complete

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#4396097 - 05/04/17 09:51 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
demarpaint Offline


Registered: 07/03/05
Posts: 30175
Loc: NY
As mentioned it varies from state to state. Years ago I had a buy back from Ford and ended up coming out ahead. I had done customizing to the van that became part of the van. That added to the price of the vehicle, and I had to fight a bit for it. I won in the end, but was three decades ago and things probably changed.

Subscribed. Good luck!
_________________________
God Bless Our Troops


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#4396102 - 05/04/17 09:54 AM Re: Ford - Buy back or replacement (new vehicle) [Re: skyactiv]
stockrex Offline


Registered: 01/08/06
Posts: 2434
Loc: Michigan
Originally Posted By: skyactiv
Lemon laws differ from state to state. Don't expect credible answers from John Smith a 1000 miles away.


Yes, but I wanted feedback from members who has been in my shoes and had vehicle replaced/bought back by Manufacturer.
_________________________
07Ridgeline:33k,08Dmax:14k,10Fit:40k:90Toyota1Ton:88k
Oil Whisperer!*Fear the DINO*

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#4396105 - 05/04/17 09:56 AM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
64bawagon Offline


Registered: 01/10/17
Posts: 173
Loc: Michigan
Since the laws vary by state, the experience of someone in another state becomes irrelevant. The Manufacturer will do as little as they can based on the laws of your state.


Edited by 64bawagon (05/04/17 09:56 AM)
_________________________
05 Duramax Chevy(SOLD), 64 Chevy wagon, 10 Jeep Wrangler, 17 Equinox (rental), 18 Silverado 1/2 ton

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#4396203 - 05/04/17 12:03 PM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
Garak Offline


Registered: 12/05/09
Posts: 25026
Loc: Regina, Saskatchewan, Canada
Originally Posted By: stockrex
I hear you bro but my atty costs me nearly $400/hr :-(, any quick calls/texts are billed at 1/4 hr intervals.

Did you hire Matlock or something? wink
_________________________
Plain, simple Garak.

2008 Infiniti G37 - Shell ROTELLA T6 Multi-Vehicle 5w-30, NAPA Gold 7356
1984 F-150 4.9L - Quaker State GB 10w-30, Wix 51515

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#4396252 - 05/04/17 01:05 PM Re: Ford - Buy back or replacement (new vehicle) [Re: stockrex]
dishdude Offline


Registered: 11/14/08
Posts: 8969
Loc: Phoenix
Is this the van that has hail damage on the roof?
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2018 Challenger SRT

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