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LG Diary #4112454 06/01/16 12:35 PM
Joined: Jun 2009
Posts: 304
2
2009Edge Offline OP
OP Offline
2
Joined: Jun 2009
Posts: 304
Diary of an LG B450 phone

12-29-2015 Purchased a LG450 phone from Wal-mart, 1 year warranty from date of purchase.
Phone worked fine until 4/17-2016
4/20/2016called LG requesting repair, screen not working.
4/22/2016 LG repair facility acknowledged receipt of phone.
4/22-2016 LG repair returning REPAIRED PHONE.
4/23/2016 Received REPAIRED PHONE .

4/30/2016 requested phone repair, screen not working,
5/3/2016 LG repair facility acknowledged receipt of phone.
5/3/2016 LG repair returning REPAIRED PHONE
5/5/2016 received REPAIRED PHONE

5/13/2016 called LG requesting repair, screen not working.
Was assured that a replacement phone would be provided.
5/16/2016 FedX confirmed delivery.
5/18/2016 called LG, repair facility had not opened box yet.
5/20/2016 called LG repair facility, informed that it takes 5-7 business days for phone repair.
5/25/2016 LG facility acknowledged receipt of phone.
6/1/2016 Called LG Repair facility shipped SAME PHONE out yesterday.
I was told that the Supervisor, “on the phone” that they could make decisions and answered to the LG CEO.

Through this “Experience” I have spent about 2.5 hours on phone HOLD. cry

I WILL NOT PURCHASE ANY LG PRODUCTS IN THE FUTURE.

THEIR CUSTOMER SERVICE CANNOT BE DESCRIBED HERE.
I would be censured.

The problem is NOT FedX it is LG.

Re: LG Diary [Re: 2009Edge] #4112862 06/01/16 09:00 PM
Joined: Nov 2008
Posts: 10,439
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dishdude Offline
Offline
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Joined: Nov 2008
Posts: 10,439
You sent a $19.88 phone in for repair?

http://www.walmart.com/ip/44618322?wmlsp...432&veh=sem


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