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Repair shop question #4100834 05/19/16 09:47 AM
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Lolvoguy Offline OP
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Recently (about a month ago) I had a local shop replace a wheel bearing on my dd Focus. FYI The front bearings have to be pressed into the steering knuckle so there's a possibility for error.

Prior to starting the work I had the mechanic take the car for a spin and he concluded that the front RIGHT bearing was making noise. I agreed with this as I clipped a concrete barrier about a year prior and ever since then I knew it would probably accelerate wear on that bearing.

Fast forward a couple of weeks and while i was on my way home from work one day I literally thought my front LEFT wheel was going to come off while driving. Pulled over and all the lug nuts were tight as they should be. Considering the noise on the right side, I knew I needed to replace at least one bearing.

After I get the replacement bearing in (mechanic agreed to let me supply my own parts, of which he said there was no difference in name brand I chose) I dropped the car off to get the front right bearing replaced. When I went to pick the car up the mechanic stated that the LEFT bearing was making noise and that he replaced it. My ABS and TRAC lights were on too so he said I should replace the wheel sensors and the problem should go away. I also mentioned that the noise is still in the front end so he said I should probably replace the RIGHT side bearing too.

Last week I dropped the car off with two new sensors and a wheel bearing to get replaced. On the drive home everything seemed ok, but then the lights came on again and the noise was there (especially when turning). Took it back to the shop and the owner (mechanic, whatev) said that after hooking up the scan tool to the car and taking it for a spin, noticed that the wheel speed sensor is not able to read the speed on the left bearing (bad magnets on side of bearing) and that it needs to be replaced to get the lights on the dash to go out. At least I'm able to get a warranty part to replace the original

My question to you guys is, should I be on the hook for paying labor for the THIRD time or should the shop cover it? I know it seems like I should pay it again, but considering the noise is still there (bearing pressed in incorrectly?) and I have warning lights on the dash I think that they should cover it.

thanks in advance

tl;dr Shop did some work on my car. I suspect they pressed in the wheel bearing incorrectly causing noise to persist on one side of car.


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Repair shop question [Re: Lolvoguy] #4100836 05/19/16 09:51 AM
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zzyzzx Offline
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Not if you brought in your own part on that side no.

Re: Repair shop question [Re: Lolvoguy] #4100839 05/19/16 09:53 AM
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Lolvoguy Offline OP
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I brought my own parts on both sides (mechanic was fine with it).


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Repair shop question [Re: Lolvoguy] #4100863 05/19/16 10:23 AM
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Noey Offline
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Questions about liability/responsibility are always tough ones.

If you and the mechanic have a history, then there should be some accommodation here, based on loyalty. But the real issue is that your front end has numerous issues, AND you're supplying your own parts here, which means that he is under no obligation to cover them or their installation should they fail.

If you and he have a relationship and you value continuing with him in the future, I would ask him if there's not some accommodation you and he can work out. If not, I'd just take the car to someone else and just eat it, the larger issue there is one of trust in his ability. Often, once we realize this, there's also this tendency to stay with the person because they're into the job, and that doesn't make sense. What you;re after is getting your car right, not saving a few dollars now...only to have to spend it later b/c the repair failed again.


"I don't know nothin' 'bout birthin' babies!"
Re: Repair shop question [Re: Lolvoguy] #4100866 05/19/16 10:30 AM
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Ethan1 Offline
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Since you brought your own parts, the shop will likely blame the parts. That's the risk of providing parts.

Re: Repair shop question [Re: Noey] #4100891 05/19/16 10:52 AM
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Lolvoguy Offline OP
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Originally Posted By: Noey

If you and he have a relationship and you value continuing with him in the future, I would ask him if there's not some accommodation you and he can work out.


Just got off the phone with him and we concluded that he'll replace it at a reduced rate (since there's nothing stuck/corroded). I'm ok with this.

For future reference I'm probably going to permit shops to order their own parts to avoid situations like this. If it's a job I can do I'll obviously get parts for myself

thanks again


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Repair shop question [Re: Noey] #4100893 05/19/16 10:56 AM
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Lolvoguy Offline OP
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Originally Posted By: Noey
But the real issue is that your front end has numerous issues


No, not really. The car only has 90k miles. The noise (a scraping sound that's prevalent when going straight) is persistent when braking. It's also prevalent when the car is switched off and coasting in neutral at low speeds (to rule out the PS pump or other engine/accessory sounds).


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Repair shop question [Re: Lolvoguy] #4100898 05/19/16 11:04 AM
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Noey Offline
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I'm glad you worked it out. But 90k is a lot of miles, things wear out and issues arise by then.


"I don't know nothin' 'bout birthin' babies!"
Re: Repair shop question [Re: Ethan1] #4100908 05/19/16 11:14 AM
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2010Civic Offline
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Originally Posted By: Ethan1
Since you brought your own parts, the shop will likely blame the parts. That's the risk of providing parts.


Yep, which is fair in my opinion. Most people buy the cheapest junk they can find and it isn't the shops responsibility to eat that cost. Now if the shop bought the parts they should replace it for free.


2010 Honda Civic LX
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59,992 miles
Re: Repair shop question [Re: Lolvoguy] #4100911 05/19/16 11:20 AM
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You paid for labor to install your parts not overall repair. There is no fluff in parts markup to cover the freebie.

Re: Repair shop question [Re: Lolvoguy] #4100912 05/19/16 11:20 AM
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ARCOgraphite Offline
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dO 1/2 SHAFTS RECENTLY OR INTERMEDIATE PILLOW BLOCK BEARINGS?

I don't think the reluctor has magnets in it. It works by the moving iron variable reluctance principal. Like the good old b&o Sp series phono cartridges. or some of the V15 pickerings.


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Re: Repair shop question [Re: Lolvoguy] #4100921 05/19/16 11:38 AM
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What brand bearings did you use and how much were they? How much did the mechanic charge? I need to get one done as well.

Re: Repair shop question [Re: Lolvoguy] #4100936 05/19/16 11:52 AM
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Nick1994 Offline
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Usually when you supply the part, the mechanic will give no warranty for labor. But you obviously have a decent mechanic (or at least a nice one) to drop the labor price.

When you want a specific part in the future, see if they can special order the part.


2015 Hyundai Sonata 2.4L 101k STP Synthetic HM 10w30 & OEM
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Re: Repair shop question [Re: SatinSilver] #4100950 05/19/16 12:00 PM
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Lolvoguy Offline OP
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Originally Posted By: SatinSilver
What brand bearings did you use and how much were they? How much did the mechanic charge? I need to get one done as well.


Both times I ordered the whole assy from Rockauto. First time LH was Timken (more $$$) and that's the side that's failed again. Second time for RH was WJB and was packaged FAR better than the Timken.

Labor was two hours on each side @ $108/ hour

Info on the repair and problems with the bearing are in the following link
http://www.bobistheoilguy.com/forums/ubb...ity#Post4094985


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
Re: Repair shop question [Re: ARCOgraphite] #4100952 05/19/16 12:03 PM
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Lolvoguy Offline OP
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Originally Posted By: ARCOgraphite
dO 1/2 SHAFTS RECENTLY OR INTERMEDIATE PILLOW BLOCK BEARINGS?


what does this mean? Is this a question or a statement and what does it have to do with my question?


06 Lexus IS350- Wife
88 BMW 325is- Mistress
Say "no" to Turbo!
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