Recent Topics
Good credit cards for rewards? Comparison sources?
by stephen9666
11 minutes 17 seconds ago
Need some advice on my Hyundai D6UA and Denyo Gen.
by urbanpail
50 minutes 12 seconds ago
CBU from 100% gas vs Ethanol in GDI application
by Speak2Mountain
Today at 11:28 AM
Well.... we lost 89 octane locally!
by SumpChump
Today at 11:02 AM
Seen on the road
by supton
Today at 11:02 AM
Trying to figure out what filters to keep in stock
by Spoooolin
Today at 10:57 AM
Chevron Delo 400 LE vs 400 SDE
by Sundodger
Today at 09:36 AM
felt pads don't work
by motor_oil_madman
Today at 09:29 AM
Looking for 225/75/15 options, preferably for cars
by badtlc
Today at 09:28 AM
What GL-5 MT fluid do you recommend for Lexus IS
by Speak2Mountain
Today at 09:25 AM
Full ATF change for Honda Civic
by Coprolite
Today at 08:25 AM
Kohler 824 EFI Video-Info
by AirgunSavant
Today at 08:17 AM
Make your own ATF fluid pump on the cheap
by MarcS
Today at 08:17 AM
Mobil 0w40 good enough for a race car
by junkyard_sal
Today at 07:45 AM
2014 Honda Accord CVT UOA - 50k miles
by vvolcano
Today at 07:32 AM
Are 3/4" 16 UNF and 3/4" 16 UNF-2B the same thread
by FordCapriDriver
Today at 04:11 AM
Engine vibrates and idle RPM lowers using window
by Datarock
Today at 02:57 AM
Just accepted a job offer, new interview coming
by PandaBear
Today at 02:28 AM
Good luck, you'll need it.
by DeepFriar
Today at 02:17 AM
Parked car with deflated tires, sidewall damage?
by HKPolice
Today at 12:21 AM
Newest Members
turk182, Houndsong, urbanpail, Spoooolin, Edknn
62002 Registered Users
Who's Online
101 registered (28oz, 9050lx, 901Memphis, 02s4audi, 03s, 10 invisible), 2400 Guests and 10 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
62002 Members
66 Forums
267157 Topics
4418788 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Topic Options
#3354217 - 04/26/14 09:44 PM my experience with Virgin Mobile
mcrn Offline


Registered: 11/30/05
Posts: 3052
Loc: FL
so I pay for a cell phone for my parents to use. So I just bought them an HTC desire. Well about a month of owning the phone it stopped working. It would not power on. My dad contacted HTC and they sent him a new battery and said they had to do that before they can work on the phone. Well battery arrived and charged over night.....it worked for a few minutes and the next morning was dead again. So HTC wants the battery first before they can work on phone....they cant have 2 tickets open at the same time. So I call Virgin....this is where it gets really stupid. For them to access my account they need the pin number....well I do not remember the pin....and the only way for them to send me the pin number is for them to text it to me!!! But the phone is dead!! They cant physically mail it to my address.....they cant text it to another phone....they cant email it to me!! The manager was very nice and totally understood me and wanted to help....he says this is not the first time this has happened.....there is no other option!! Even he could not see my pin because I told him if he read me off 5 different combos I could recognize the correct one....he said he only sees ****** he cant even access it without me giving it to him!!! So what do you do if you lose your phone and dont remember the pin?? So thankfully my mom still had the old phone and the text message that was sent via a text months ago before I purchased the new phone for them!! Wow.....I know its my fault for forgetting the pin and not keeping it from before but I never had any idea it was this difficult! Really a terrible system. But I wanted to make sure I would let people know before they had to waste several hours of their day to deal with stupid!


Edited by mcrn (04/26/14 09:45 PM)

Top
#3354252 - 04/26/14 10:15 PM Re: my experience with Virgin Mobile [Re: mcrn]
cos Offline


Registered: 11/21/04
Posts: 1153
Loc: Metro Detroit
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.
_________________________
'06 Ford Fusion 2.3/manual
QSUD 5W20
Amsoil MTF/MTG


Top
#3354269 - 04/26/14 10:30 PM Re: my experience with Virgin Mobile [Re: cos]
mcrn Offline


Registered: 11/30/05
Posts: 3052
Loc: FL
Originally Posted By: cos
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.


I agree....up until now the service has been good......but I never had a problem until now and that system is terrible.....the manager (Mike) was very nice and tried to be as helpful as he could but his hands were tied due to the stupid system.

Top
#3354281 - 04/26/14 10:54 PM Re: my experience with Virgin Mobile [Re: mcrn]
JustinH Offline


Registered: 04/17/04
Posts: 4649
Loc: Texas
Service was poor at best in central texas with VM.

I went to ATT, and that is marginal as well.

Also have a Tmobile account, that is not great either.

The king here seems to be verizon.
_________________________
'11 Hyundai Sonata GLS
'11 Scion XB

Top
#3354319 - 04/26/14 11:55 PM Re: my experience with Virgin Mobile [Re: mcrn]
Chris142 Online   content


Registered: 06/05/03
Posts: 15206
Loc: apple valley, ca
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.
_________________________
02 Wrangler super-s 10w30
87 F250 proline 15w40
04 Tahoe super-s 5w30
Z400 Lucas 10w30
KLR250 Maxima 10w40
Can am maveric edge 5w40

Top
#3354499 - 04/27/14 09:23 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 8095
Loc: 1/2 hr. north of Detroit
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.

Top
#3354726 - 04/27/14 02:46 PM Re: my experience with Virgin Mobile [Re: Chris142]
JustinH Offline


Registered: 04/17/04
Posts: 4649
Loc: Texas
Originally Posted By: Chris142
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.


Verizon has a $45 per month unlimited prepaid deal. Only 500mb data though, and 3g network only.

I thought about it for a while.
_________________________
'11 Hyundai Sonata GLS
'11 Scion XB

Top
#3354944 - 04/27/14 07:03 PM Re: my experience with Virgin Mobile [Re: Triple_Se7en]
mcrn Offline


Registered: 11/30/05
Posts: 3052
Loc: FL
Originally Posted By: Triple_Se7en
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.



I did not blame them for that....hence why in my OP I stated I know its my fault for not saving the pin.

It is an HTC Desire which I also stated in my OP.


Edited by mcrn (04/27/14 07:04 PM)

Top
#3358380 - 05/01/14 01:48 AM Re: my experience with Virgin Mobile [Re: mcrn]
mcrn Offline


Registered: 11/30/05
Posts: 3052
Loc: FL
So Virgin now sent a refurbished phone with none of the needed numbers on the back to activate the phone! lol .....gets better and better.

Top
#3358486 - 05/01/14 08:14 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 8095
Loc: 1/2 hr. north of Detroit
Wow!

I do know this! The next (default) Virgin phone I get will have the option to download music tune phone ringers. You can fool me once, but not twice.

Top
#3369124 - 05/12/14 06:00 AM Re: my experience with Virgin Mobile [Re: mcrn]
eljefino Offline


Registered: 06/15/03
Posts: 31035
Loc: ME
Wow, this sounds like needing your driver's license to get a replacement driver's license if you lose your wallet. frown

I've had virgin for years, but accidentally bumped myself out of an old, grandfathered-in prepaid plan to a slightly more expensive prepaid plan just by hornets the website.

Top