Recent Topics
BMW S54 Rod Bearing Oil Pressures
by SlipperySimon
11/20/17 12:36 AM
New year's in new York
by ram_man
11/19/17 11:20 PM
Color of oil
by davizzel
11/19/17 11:11 PM
Wet dry vacuum recommendations
by 97prizm
11/19/17 10:43 PM
What the difference between Mobil 1 75W-90 and...
by JoeJ
11/19/17 10:19 PM
Cornering lights installed
by Colt45ws
11/19/17 09:55 PM
Goodyear Wrangler A/TS - Silverado
by CapitalTruck
11/19/17 09:50 PM
peak 10w30
by jakewells
11/19/17 09:28 PM
Chipped brake pad still good?
by Run
11/19/17 09:24 PM
faulty fuel filter
by wuntun
11/19/17 09:21 PM
Salt water in gas
by motor_oil_madman
11/19/17 09:11 PM
Do you know how large Moose can get?
by StevieC
11/19/17 09:02 PM
Correct lube for Detroit Tru-Trac
by code5coupe
11/19/17 08:58 PM
Tesla Roadster ~ vs ~ Bugatti Chiron
by Artem
11/19/17 08:01 PM
Any Fridge Experts Here?
by maverickfhs
11/19/17 06:59 PM
Limited Edition Valvoline Dextron VI at Menards!
by mphilleo
11/19/17 06:44 PM
Mix and send it?
by 2012AccentSE
11/19/17 06:44 PM
What's the Skinny on Modern FRAM Filters?
by Chevrolet
11/19/17 06:06 PM
Dowsing Rods?
by Reddy45
11/19/17 05:47 PM
Want to start a Pita business
by HondaBroMike
11/19/17 05:42 PM
Newest Members
norton13, Chevrolet, nik3314, Crowder1980, garyvze5Nn
63449 Registered Users
Who's Online
19 registered (erch, Atesz792, ctechbob, AMC, 3 invisible), 960 Guests and 15 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
63449 Members
66 Forums
274049 Topics
4554704 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Topic Options
#3354217 - 04/26/14 09:44 PM my experience with Virgin Mobile
mcrn Offline


Registered: 11/30/05
Posts: 3115
Loc: FL
so I pay for a cell phone for my parents to use. So I just bought them an HTC desire. Well about a month of owning the phone it stopped working. It would not power on. My dad contacted HTC and they sent him a new battery and said they had to do that before they can work on the phone. Well battery arrived and charged over night.....it worked for a few minutes and the next morning was dead again. So HTC wants the battery first before they can work on phone....they cant have 2 tickets open at the same time. So I call Virgin....this is where it gets really stupid. For them to access my account they need the pin number....well I do not remember the pin....and the only way for them to send me the pin number is for them to text it to me!!! But the phone is dead!! They cant physically mail it to my address.....they cant text it to another phone....they cant email it to me!! The manager was very nice and totally understood me and wanted to help....he says this is not the first time this has happened.....there is no other option!! Even he could not see my pin because I told him if he read me off 5 different combos I could recognize the correct one....he said he only sees ****** he cant even access it without me giving it to him!!! So what do you do if you lose your phone and dont remember the pin?? So thankfully my mom still had the old phone and the text message that was sent via a text months ago before I purchased the new phone for them!! Wow.....I know its my fault for forgetting the pin and not keeping it from before but I never had any idea it was this difficult! Really a terrible system. But I wanted to make sure I would let people know before they had to waste several hours of their day to deal with stupid!


Edited by mcrn (04/26/14 09:45 PM)

Top
#3354252 - 04/26/14 10:15 PM Re: my experience with Virgin Mobile [Re: mcrn]
cos Offline


Registered: 11/21/04
Posts: 1154
Loc: Metro Detroit
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.
_________________________
'06 Ford Fusion 2.3/manual
QSUD 5W20
Amsoil MTF/MTG


Top
#3354269 - 04/26/14 10:30 PM Re: my experience with Virgin Mobile [Re: cos]
mcrn Offline


Registered: 11/30/05
Posts: 3115
Loc: FL
Originally Posted By: cos
Sorry to hear you had to jump through hoops.

We have a HTC Desire phone that has been great since day one. My family has also been using Virgin Mobile for yrs and find their price and service can't be beat.


I agree....up until now the service has been good......but I never had a problem until now and that system is terrible.....the manager (Mike) was very nice and tried to be as helpful as he could but his hands were tied due to the stupid system.

Top
#3354281 - 04/26/14 10:54 PM Re: my experience with Virgin Mobile [Re: mcrn]
JustinH Offline


Registered: 04/17/04
Posts: 4931
Loc: Texas
Service was poor at best in central texas with VM.

I went to ATT, and that is marginal as well.

Also have a Tmobile account, that is not great either.

The king here seems to be verizon.
_________________________
'11 Hyundai Sonata GLS
'11 Scion XB

Top
#3354319 - 04/26/14 11:55 PM Re: my experience with Virgin Mobile [Re: mcrn]
Chris142 Offline


Registered: 06/05/03
Posts: 15809
Loc: apple valley, ca
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.
_________________________
02 Wrangler super-s 10w30
87 F250 proline 15w40
04 Tahoe super-s 5w30
Z400 Lucas 10w30
KLR250 Maxima 10w40
Can am maveric edge 5w40
57 case tractor 15w40

Top
#3354499 - 04/27/14 09:23 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 8212
Loc: 1/2 hr. north of Detroit
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.

Top
#3354726 - 04/27/14 02:46 PM Re: my experience with Virgin Mobile [Re: Chris142]
JustinH Offline


Registered: 04/17/04
Posts: 4931
Loc: Texas
Originally Posted By: Chris142
Verizon is the best here. its also 2x the price. i switched to metro pc to save money but i have terrible reception.


Verizon has a $45 per month unlimited prepaid deal. Only 500mb data though, and 3g network only.

I thought about it for a while.
_________________________
'11 Hyundai Sonata GLS
'11 Scion XB

Top
#3354944 - 04/27/14 07:03 PM Re: my experience with Virgin Mobile [Re: Triple_Se7en]
mcrn Offline


Registered: 11/30/05
Posts: 3115
Loc: FL
Originally Posted By: Triple_Se7en
What is the make & model of your defective phone?
Also, don;t blame Virgin Mobile for you forgetting to bookmark-folder that PIN number.

I have the same Carrier and all of their Plans default non-smartphones are pretty ka-rap-py. I have the $20 pre-pay Plan and the Samsung Montage issued me is serviceable at-best. I cannot even download a new 2nd party ringer for it.



I did not blame them for that....hence why in my OP I stated I know its my fault for not saving the pin.

It is an HTC Desire which I also stated in my OP.


Edited by mcrn (04/27/14 07:04 PM)

Top
#3358380 - 05/01/14 01:48 AM Re: my experience with Virgin Mobile [Re: mcrn]
mcrn Offline


Registered: 11/30/05
Posts: 3115
Loc: FL
So Virgin now sent a refurbished phone with none of the needed numbers on the back to activate the phone! lol .....gets better and better.

Top
#3358486 - 05/01/14 08:14 AM Re: my experience with Virgin Mobile [Re: mcrn]
Triple_Se7en Offline


Registered: 12/04/04
Posts: 8212
Loc: 1/2 hr. north of Detroit
Wow!

I do know this! The next (default) Virgin phone I get will have the option to download music tune phone ringers. You can fool me once, but not twice.

Top
#3369124 - 05/12/14 06:00 AM Re: my experience with Virgin Mobile [Re: mcrn]
eljefino Offline


Registered: 06/15/03
Posts: 31692
Loc: ME
Wow, this sounds like needing your driver's license to get a replacement driver's license if you lose your wallet. frown

I've had virgin for years, but accidentally bumped myself out of an old, grandfathered-in prepaid plan to a slightly more expensive prepaid plan just by hornets the website.

Top