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#3227547 - 12/25/13 03:28 PM Exit/Post purchase walk through was pathetic
Pablo Offline


Registered: 10/28/02
Posts: 47100
Loc: Duvall WA - Pacific NW USA
My 1st world problem. Nothing exciting, just high on the lameness scale.

My purchase after ordering and waiting 3.5 months was relatively uneventful, the car is working great, but does have a steep learning curve. Mostly coming from a tame, 100% predictable Volvo. I am still just breaking the car in, going easy and slow, but no lugging, but enough RPM excursions to not be babying it.

After paying the $ people the sales weenie met me at the car. I just wanted to be out of there, but it's his job to teach me - probably not a great learning situation, but I was respectful and listened and kept questions brief. I'll just outline this for easier reading/replying if you wish.

1) General in nature. The guy didn't really cover much relative to the time it took. He insisted in setting up my cell phone in the blue tooth system, and spent a decent while jabbering about it. The reason I mention this is because there are important details they he should have talked about. The few things he did mention, I found out later he was flat wrong.

2) He did not even mention the "Hill Assist" system. The first time I discovered this on the way home, it pretty much freaked me out. Later I read all about it the manual, and all is well. I mean something like this should be mentioned when;

3) He spent a bit of time telling me I should never turn any of the ABS (and related systems - my words) off, but had no explanation as to why. All fine and good, I suppose.

4) He told me the only way to turn the front electric defroster was to crank the climate control knob to a certain position. No, the push button activates it.

5) Not really his fault but they should warn people driving off the lots the tires will be exceedingly SLICK, and I mean treacherously slippery from stupid tire treatment on the contact surface. WOW. Criminally dangerous.

To be continued.........I have more. Need to go.

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#3227560 - 12/25/13 03:53 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
SLO_Town Online   content


Registered: 03/03/11
Posts: 506
Loc: California's Wine Country
I've bought a lot of new cars in my life and I've never been interested in the post purchase walk thru. I can't understand why anyone would even waste their time with one.

The ONLY thing I cover in a walk thru is a full inspection of the vehicle so I make sure some one didn't ding something since I last saw the vehicle.

Scott
_________________________
03 BMW 330Ci (Castrol Edge BC 0W-30)
10 Honda Element (Castrol Edge EP 5W-20)
11 BMW 328i (Castrol Edge BC 0W-30)
15 Ford Focus (Mobil 1 EP 5W-20)

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#3227562 - 12/25/13 03:54 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
The_Eric Offline


Registered: 03/31/10
Posts: 5018
Loc: Iowa
It would be helpful for those of us that can't read minds, if you included the year/make/model of the car you purchased to replace the infamous Volvo... grin
_________________________
2005 Lincoln Aviator 4.6 DOHC
2000 Honda Accord 2.3
2001 Hyundai Elantra 2.0
1979 Ford F-150 351M

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#3227567 - 12/25/13 03:59 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
gathermewool Online   content


Registered: 01/09/09
Posts: 4962
Loc: New England
I just bought a new Forester XT Touring a couple of months back and declined the walk-through. I knew what I needed to know going in - I'd rather not spend money on a vehicle and be surprised by any of its systems or lack thereof - and the rest I found out from reading the owners manual and forums.
_________________________
14 Forester XT
M1 0W-40 + Fram Ultra filter
08 Civic LX (Auto)
3/1 qt VWB 5W-20/GC 0W-30 + M1 filter

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#3227570 - 12/25/13 04:03 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
R80RS Offline


Registered: 06/05/13
Posts: 989
Loc: Wisconsin USA
Rare is the commissioned salesman who brings value to the transaction (and I'll concede there are a few good ones out there). Most are simply order takers. I find this almost universally true in my personal and business purchasing across a variety of industries.
_________________________
2004 F150 248k mi. Pennz Plat HM 5w-20, Wix 51516XP
2003 VW Jetta TDI, 220k mi. Amsoil HDD 5w-30, Mahle

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#3227576 - 12/25/13 04:06 PM Re: Exit/Post purchase walk through was pathetic [Re: gathermewool]
Pablo Offline


Registered: 10/28/02
Posts: 47100
Loc: Duvall WA - Pacific NW USA
Originally Posted By: The_Eric
It would be helpful for those of us that can't read minds, if you included the year/make/model of the car you purchased to replace the infamous Volvo... grin


http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3227266/Re:_Subie_WRX_or_STi#Post3227266

Originally Posted By: SLO_Town
I've bought a lot of new cars in my life and I've never been interested in the post purchase walk thru. I can't understand why anyone would even waste their time with one.

The ONLY thing I cover in a walk thru is a full inspection of the vehicle so I make sure some one didn't ding something since I last saw the vehicle.

Scott


I did that for sure, but the guy insisted. I did cut him short as it was. Frankly other new cars they didn't even offer or insist, oddly.

Originally Posted By: gathermewool
I just bought a new Forester XT Touring a couple of months back and declined the walk-through. I knew what I needed to know going in - I'd rather not spend money on a vehicle and be surprised by any of its systems or lack thereof - and the rest I found out from reading the owners manual and forums.


I hear you. But I like surprises! I was expecting bare bones. My wife doesn't get it, well I mean she is starting to.

I'm cooking now, so I will add more stuff later.

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#3227580 - 12/25/13 04:13 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
01rangerxl Offline


Registered: 04/08/06
Posts: 8967
Loc: Birmingham, AL
I was with my parents at the dealer when they originally bought the '02 Ranger I own now. There was no need for a post purchase walk through. It did come with a bag of cookies and a coffee mug with the dealer's logo on it. There was a CD with the owner's manual explaining how to use the stereo and such, but it was pretty self explanatory off the lot.
_________________________
2002 Ford Ranger XLT | 3.0 V6 / 5-Speed Automatic / 2WD | 193K miles
1994 Ford Ranger STX | 4.0 V6 / 5-Speed Manual / 4X4 | 186K miles

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#3227595 - 12/25/13 04:33 PM Re: Exit/Post purchase walk through was pathetic [Re: R80RS]
Wesbo Offline


Registered: 11/20/05
Posts: 18
Loc: Charlotte, NC
Originally Posted By: R80RS
Rare is the commissioned salesman who brings value to the transaction (and I'll concede there are a few good ones out there). Most are simply order takers. I find this almost universally true in my personal and business purchasing across a variety of industries.


Bingo. An hour on the interwebs and you'll know more than any salesman...

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#3227596 - 12/25/13 04:33 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
LazyPrizm Offline


Registered: 02/28/12
Posts: 334
Loc: Maryland
A friend of mine recently picked up a '13 WRX, and same thing with the factory tires. He says it's like driving on summer tires, and his old Honda with A/S got better grip in the last little snowstorm we got.
_________________________
2002 Chevy Prizm LSi / 168K miles / Ace HW 10W-30 + PF1233

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#3227642 - 12/25/13 05:20 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
gathermewool Online   content


Registered: 01/09/09
Posts: 4962
Loc: New England
Oh, one dealer gem from my car search occurred at a VW dealer near Boston. He opened the door of the Jetta TDI we were checking out and knocked on the B pillar, stating something about how strong it was. I've had good and bad experiences with dealers, and this guy was on the snakier side of the scale. I honestly didn't know much about the two different diesel emissions control systems (ie., passed urea injection vs Jetta DPF, IIRC) and instead of admitting he didn't know he kept changing the subject to whether we loved the color, the listed fuel mileage, etc. He asked me a few times if I was in love with it yet... It was weird


Edited by gathermewool (12/25/13 05:25 PM)
_________________________
14 Forester XT
M1 0W-40 + Fram Ultra filter
08 Civic LX (Auto)
3/1 qt VWB 5W-20/GC 0W-30 + M1 filter

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#3227658 - 12/25/13 05:34 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
The_Eric Offline


Registered: 03/31/10
Posts: 5018
Loc: Iowa
Originally Posted By: Pablo
Originally Posted By: The_Eric
It would be helpful for those of us that can't read minds, if you included the year/make/model of the car you purchased to replace the infamous Volvo... grin


http://www.bobistheoilguy.com/forums/ubbthreads.php/topics/3227266/Re:_Subie_WRX_or_STi#Post3227266


I see.. Crangrats on the new Scooby, I hope you enjoy it for many years to come!
_________________________
2005 Lincoln Aviator 4.6 DOHC
2000 Honda Accord 2.3
2001 Hyundai Elantra 2.0
1979 Ford F-150 351M

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#3227682 - 12/25/13 06:11 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
steveh Offline


Registered: 05/25/05
Posts: 971
Loc: wisconsin
The only thing they care about is getting high marks on the stupid survey!!

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#3227694 - 12/25/13 06:34 PM Re: Exit/Post purchase walk through was pathetic [Re: R80RS]
clarkflower Offline


Registered: 12/27/11
Posts: 599
Loc: US
Originally Posted By: R80RS
Rare is the commissioned salesman Rare is the commissioned salesman who brings value to the transaction (and I'll concede there are a few good ones out there). Most are simply order takers. I find this almost universally true in my personal and business purchasing across a variety of industries.


R80RS- To be fair at many/most places, rare is the commission too.

Most dealers pay 150-200 per car for a no profit deal and almost always there is never a profit.

When I was first in the business I sold a new Nissan Maxima at full sticker.
We took in a GOOD running old Vette that needed an interior and paint. It had 4 brand new mags and 4 brand new tires. We gave 2500. I thought I did well.
When I asked I was told no commission. I asked how that happened. I was told the full profit on the Maxima at sticker was $2500. That we overtraded $2000 on the vette as its "real value" was $500.

The $2000 extra we gave him takes away from the $2500 profit leaving a $500 dollar profit. 20% of 500 is lower than than the $150 flat.

I suggested I take the vette for 500 as the 4 mags with new tires were worth 2500 and he turned his back and didn't say another word.

At a Ford dealer in a month I sold 20 cars in about 280 hours. I made $4000 and that included the $500 "salesman of the month" Without the bonus that's 12 an hour.
If my customer comes in on my day off,just to pick up their already purchased car and I am not there the salesman who delivers it gets 1/2 my money.
I didn't care about spending an extra time. Get them out and move on.
It's a numbers game.
The dealers have made the business the way it is. Constant turnover,inexperienced salesman and people who on the whole just want to turn numbers and move on.


Edited by clarkflower (12/25/13 06:42 PM)

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#3227760 - 12/25/13 08:30 PM Re: Exit/Post purchase walk through was pathetic [Re: Pablo]
mrsilv04 Offline


Registered: 12/08/06
Posts: 7853
Loc: Illinois
The Post Purchase walk through for me, is for them to drive it back into the detail shop, and remove the dealer's name everywhere off of the exterior of the vehicle.

No license plate frames, no sticker on the back end, no nothing. My job isn't to advertise for them, and they sure as heck aren't paying me to do it.
_________________________
Whatever you do... do NOT speed through the town of Gauley Bridge, WV.

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#3228033 - 12/26/13 07:12 AM Re: Exit/Post purchase walk through was pathetic [Re: clarkflower]
R80RS Offline


Registered: 06/05/13
Posts: 989
Loc: Wisconsin USA
Originally Posted By: clarkflower
Originally Posted By: R80RS
Rare is the commissioned salesman who brings value to the transaction (and I'll concede there are a few good ones out there). Most are simply order takers. I find this almost universally true in my personal and business purchasing across a variety of industries.


R80RS- To be fair at many/most places, rare is the commission too.

Most dealers pay 150-200 per car for a no profit deal and almost always there is never a profit.

When I was first in the business I sold a new Nissan Maxima at full sticker.
We took in a GOOD running old Vette that needed an interior and paint. It had 4 brand new mags and 4 brand new tires. We gave 2500. I thought I did well.
When I asked I was told no commission. I asked how that happened. I was told the full profit on the Maxima at sticker was $2500. That we overtraded $2000 on the vette as its "real value" was $500.

The $2000 extra we gave him takes away from the $2500 profit leaving a $500 dollar profit. 20% of 500 is lower than than the $150 flat.

I suggested I take the vette for 500 as the 4 mags with new tires were worth 2500 and he turned his back and didn't say another word.

At a Ford dealer in a month I sold 20 cars in about 280 hours. I made $4000 and that included the $500 "salesman of the month" Without the bonus that's 12 an hour.
If my customer comes in on my day off,just to pick up their already purchased car and I am not there the salesman who delivers it gets 1/2 my money.
I didn't care about spending an extra time. Get them out and move on.
It's a numbers game.
The dealers have made the business the way it is. Constant turnover,inexperienced salesman and people who on the whole just want to turn numbers and move on.


I didn't mean any disrespect to anyone's profession, and I don't dispute anything you said regarding the way the dealerships handle their sales staff. After rereading my post, I can see where someone could come to that conclusion. My father worked in sales when I was very young, so I have empathy for what people in sales go through and some first hand knowledge of the pluses and minuses of the job.

I think you may have hit on some of direct causes behind my original point regarding the high turnover, lack of experience and short-term thinking in the sales profession in general and at auto dealerships in particular. All these things lead to the sort of customer experience that Pablo described.

I deal with sales people on a weekly basis in my job, selling industrial and scientific equipment. Some are commissioned manufacturers reps and some salaried direct employees of the companies they represent. It is simply my experience that very few of them provide meaningful help, and many are less knowledgeable about the products they are selling than the person they are selling to. There are exceptions. For example, I specify one brand of compression fitting over all others in large part because of the excellent support and service I receive from the local sales rep.
_________________________
2004 F150 248k mi. Pennz Plat HM 5w-20, Wix 51516XP
2003 VW Jetta TDI, 220k mi. Amsoil HDD 5w-30, Mahle

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