Recent Topics
home deck issue
by CincyDavid
06/28/17 02:13 PM
The FBI is looking at Kaspersky Labs
by Skid
06/28/17 02:13 PM
Study defends green credentials of EV's
by supton
06/28/17 01:06 PM
Ecogard filters
by zerosoma
06/28/17 01:03 PM
Good credit cards for rewards? Comparison sources?
by stephen9666
06/28/17 12:20 PM
Need some advice on my Hyundai D6UA and Denyo Gen.
by urbanpail
06/28/17 11:41 AM
CBU from 100% gas vs Ethanol in GDI application
by Speak2Mountain
06/28/17 11:28 AM
Well.... we lost 89 octane locally!
by SumpChump
06/28/17 11:02 AM
Seen on the road
by supton
06/28/17 11:02 AM
Trying to figure out what filters to keep in stock
by Spoooolin
06/28/17 10:57 AM
Chevron Delo 400 LE vs 400 SDE
by Sundodger
06/28/17 09:36 AM
felt pads don't work
by motor_oil_madman
06/28/17 09:29 AM
Looking for 225/75/15 options, preferably for cars
by badtlc
06/28/17 09:28 AM
What GL-5 MT fluid do you recommend for Lexus IS
by Speak2Mountain
06/28/17 09:25 AM
Full ATF change for Honda Civic
by Coprolite
06/28/17 08:25 AM
Kohler 824 EFI Video-Info
by AirgunSavant
06/28/17 08:17 AM
Make your own ATF fluid pump on the cheap
by MarcS
06/28/17 08:17 AM
Mobil 0w40 good enough for a race car
by junkyard_sal
06/28/17 07:45 AM
2014 Honda Accord CVT UOA - 50k miles
by vvolcano
06/28/17 07:32 AM
Are 3/4" 16 UNF and 3/4" 16 UNF-2B the same thread
by FordCapriDriver
06/28/17 04:11 AM
Newest Members
turk182, Houndsong, urbanpail, Spoooolin, Edknn
62002 Registered Users
Who's Online
97 registered (2002 Maxima SE, 901Memphis, 28oz, 1JZ_E46, 13 invisible), 2580 Guests and 11 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
62002 Members
66 Forums
267159 Topics
4418937 Posts

Max Online: 3590 @ 01/24/17 08:07 PM
Donate to BITOG
Topic Options
#3131436 - 09/21/13 09:26 AM Verizon Advice
SatinSilver Offline


Registered: 01/24/08
Posts: 7389
Loc: Ohio
This is for my parents who've had a family wireless plan for probably 15 years. Two cell phones, free nights and weekends, probably 450 anytime mintues on each for $59.99 plus fees I believe it is. Then a home phone which ran $56 per month with taxes and fees included.

So my brother gives them an Ipad for xmas so they now had a Verizon data pack added for $30/month. Then my mom's OLD phone stops working and I advise her to get another one for free and enter into a two year contract keeping the terms the same. My brother tells her you can get a free Iphone but there's an additional $30/mo charge for the data pack. This occured in June 2013.

End of August my dad's cell phone dies and I advise him to get a basic phone which is all he wants and enter into a 2 year contact to get the free phone. Keep the terms the same. Here's the problem:

He comes home with a PREPAID phone from the verizon store. They tell him $100 will last him a year with unlimited text, data and minutes. None of this is on their website. So two weeks later he's out of minutes and they want $50 more. There's a daily access everytime the phone is used for $2. I don't know, I get a different story everytime I inquire with Verizon and nothing is in writing. Now they tell me it's a prepaid card he bought.

We go to the Verizon store last Saturday for an hour trying to unravel the mess. The first sales agent wants the original sales person to re-do everything but he's not available. I call for a manager who gets involved in all the details. He loads $50 in credit on the prepay phone while the mess is being sorted out. He says he will call me tuesday to let me how everything has worked out. Again this is after an hour in the store. Get a call tuesay at 4pm from the original sales person wanting to schedule an appt for us to come back in and re-do everything. The appt is now for 11am Sunday(tomorrow). So frustrating. Any thoughts, ideas etc.


Edited by JHZR2 (09/21/13 01:17 PM)
Edit Reason: merged from below
_________________________
2012 Toyota Camry 68k miles- PUP 5w20, oem filter
2005 Toyota Matrix 122k miles- 3 qts. Havoline 10w30 + 1 qt PUP 5w20, Fram TG.

Top
#3131439 - 09/21/13 09:29 AM Re: Verizon Advice [Re: SatinSilver]
RamFan Offline


Registered: 05/09/10
Posts: 1850
Loc: Illinois, U.S.A
I don't see what the problem is. Coffee2
_________________________
06 Monte Carlo LT
+3.9l V6 - 180k - M1 0w30 - Fram Pro - OLM
16.5 CX-5 Touring
+2.5l I4 - 27k - M1 EP 0w20 - M1 EP - OLM

Top
#3131441 - 09/21/13 09:31 AM Re: Verizon Advice [Re: SatinSilver]
SatinSilver Offline


Registered: 01/24/08
Posts: 7389
Loc: Ohio
-


Edited by JHZR2 (09/21/13 01:17 PM)
Edit Reason: merging into above text
_________________________
2012 Toyota Camry 68k miles- PUP 5w20, oem filter
2005 Toyota Matrix 122k miles- 3 qts. Havoline 10w30 + 1 qt PUP 5w20, Fram TG.

Top
#3131445 - 09/21/13 09:34 AM Re: Verizon Advice [Re: RamFan]
SatinSilver Offline


Registered: 01/24/08
Posts: 7389
Loc: Ohio
Originally Posted By: RamFan
I don't see what the problem is. Coffee2


I ran out of room, where I couldn't see what I was typing unless I keep scrolling down. So I started a new post.

So my thinking is to un-do the prepaid phone and go back to the family plan with my mom. Then they say you can't use the prepaid phone for the post pay Verizon service and need a different phone. Which doesn't seem to make sense.
_________________________
2012 Toyota Camry 68k miles- PUP 5w20, oem filter
2005 Toyota Matrix 122k miles- 3 qts. Havoline 10w30 + 1 qt PUP 5w20, Fram TG.

Top
#3131448 - 09/21/13 09:38 AM Re: Verizon Advice [Re: SatinSilver]
Donald Offline


Registered: 03/21/04
Posts: 18727
Loc: Upstate NY
The phone contracts are for the dogs. Buy a phone outright and go from there. Or T-Mobile you can buy it over 2 years, but you only ever owe the balance and still no contract.
_________________________
2015 Subaru Forester 2.5 engine/CVT
2015 Ford F250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)


Top
#3131454 - 09/21/13 09:44 AM Re: Verizon Advice [Re: SatinSilver]
kschachn Online   content


Registered: 12/26/05
Posts: 7598
Loc: Upper Midwest
I'm so confused.

So they still have the old plan, but the phones are dead? Or did the old plan terminate? If it is still ongoing they might still be able to get new phones and grandfather into the old agreement, but if it terminated you are out of luck. You would have to sign up for a new Verizon agreement, whatever you can get today.

The iPad agreement is a separate issue unless you can get Verizon to agree otherwise.

And the prepaid plan, well that's what your dad bought so right or wrong I doubt that is going anywhere. But there is no ETF right? So other than being out of some money at this time there isn't any ongoing charge, is there?

Does Verizon have a home phone service through the cellular network like Sprint? With Sprint, if you have a contract with them already it is only $20 a month or so to add the home phone. Assuming they need a home phone that is.
_________________________
1994 BMW 530i, 215K
1996 Honda Accord, 234K
1999 Toyota Sienna, 369K
2000 Toyota ECHO, 262K

Top
#3131459 - 09/21/13 09:49 AM Re: Verizon Advice [Re: SatinSilver]
dparm Offline


Registered: 04/19/10
Posts: 13119
Loc: Chicago, IL
Yes, Verizon is a landline provider in some parts of the country.
_________________________
2011 BMW M3 sedan ZCP -- FOR SALE!!
2017 Chevrolet Corvette Grand Sport

Top
#3131462 - 09/21/13 09:51 AM Re: Verizon Advice [Re: kschachn]
SatinSilver Offline


Registered: 01/24/08
Posts: 7389
Loc: Ohio
Yeah I'm confused also. Getting different answers from mom, dad and Verizon. Forgot to add they also signed up for the Verizon Home Phone service. The family plan terminated when my dad went off onto this prepay phone. Both phones currently work. So the issue at hand now is getting my dad's phone taken care of and put back on the family plan with my mom. Convert the prepay phone to post pay phone and part of the family plan with my mom. So Verizon land line $20, Ipad data pak $30, Iphone data pak $30, Mom's base phone plan $40. Add dad back on to a family plan with my mom for $60.
_________________________
2012 Toyota Camry 68k miles- PUP 5w20, oem filter
2005 Toyota Matrix 122k miles- 3 qts. Havoline 10w30 + 1 qt PUP 5w20, Fram TG.

Top
#3131546 - 09/21/13 12:17 PM Re: Verizon Advice [Re: SatinSilver]
Kuato Offline


Registered: 10/23/05
Posts: 6469
Loc: Colorado
Wow...well first off, get rid of the landline, unless that's where they get their internet.

It sounds like Dad didn't have a contract with his prepaid, so yes return it and get him a new phone.

I hate Verizon.
_________________________
Oil condition is speculation until a UOA is performed.

2013 F150 5.0 4x4 SuperCab 63k on Amsoil

Thick vs Thin test: 6k / 43k miles complete


Top
#3131686 - 09/21/13 04:03 PM Re: Verizon Advice [Re: SatinSilver]
Artem Offline


Registered: 10/30/10
Posts: 4683
Loc: Florida
Your parents need better phones and ONE child who helps with decision makings. Sounds like you and your brother have conflicting opinions about what's best for your parents.
_________________________
2015 Lexus ES300H with all the goodies - Dealer Fill

2014 Mazda 3 Hatch i Touring 2.0L & 6spd - Castrol 5w30 for summer

Top