First, I would ask, are there any special conditions listed in the owners manual that would supersede the filler cap?
I have a foot in both camps here.
1) The likelihood is that the 5W20 will be fine. Why? Because Ford has done a lot of durability testing and stands behind it. For the most part, those of us who object are doing so based on "theory." There is little evidence of failures or problems using the 5W20 in most situations.
2) On the other hand, heavy loads generate higher oil temps. If that oil temp exceeds 212F by much, that oil is running out of grade (thinner). For short spurts, or just a little over, that isn't much of an issue, but if the RV runs at a high oil temp most of the time, that's when a thicker oil might be useful. I agree that many 5W30s shear down to 30s, which is why I would probably run a more robust 10W30 if I was going to run a 30 grade.
But still, if the owner doesn't know any of the oil temp parameters, it's a shot in the dark. If he wants to know, I would suggest either a ScanGauge or an Edge Evolution (Google them). Both plug into the OBDII port and will read out many useful engine parameters, including oil temp (double check the ScanGauge but I know the Edge does). The Edge, in addition, offers some custom tuning features, trans shift points, firmness, etc, as well as three performance levels, one of which is a "Tow" mode (which would be the only one I would use in the RV.
Anyway, once you get a read on oil temps, you can make a better viscosity choice.