Great Counter person at AAP

[Hermann]

Went in to pick up my $3.99 0W-20 Mobil 1 the other day, and had the nicest most knowledgeable person wait on me.

He asked me if I really only wanted 11 qts, I replied my truck only uses 5.5 qts and doesn't use oil. He said it sounds like you got a good one.

He asked is that your Toyota out front and I replied yes. He then said that Toyota recently approved 10K oil changes when using 0w-20 oil. And I responded that I was aware of that fact. He also offered me the opportunity to buy 2 Pure Ones for $10. But I said no Thank You as I was already sitting on 3 filters.

We got to talking about how a lot of engine wear occurs at startup in a cold engine, and said I was smart for choosing a 0W oil. I concurred and signed the pickup sheet.

The surprise was that this person was about 20 years old, and was so polite and professional during the entire checkout. I wonder if he was a BITOG member.

I was impressed at the level of respect and friendliness on a sale that I doubt that they made any profit. And on top of it all they were quite busy.

Kudos to AAP for hiring such a pleasant person to represent their company.

 

[daman]

Maybe he was the O'reillys girl's boy friend? lol

 

[CarbonSteel]

Originally Posted By: daman
Maybe he was the O'reillys girl's boy friend? lol

ROFL @ Daman

 

[01rangerxl]

Once in a while you get a good one.

We have a commercial account with the local Auto Zone. The guys I deal with are actually pretty [censored] good. They are accurate with the orders and get them out quick.

 

[exranger06]

Originally Posted By: Hermann

The surprise was that this person was about 20 years old, and was so polite and professional during the entire checkout. I wonder if he was a BITOG member.


Hey I'm a 22 year old parts guy and I'm a BITOGer.

I'd like to think I'm pretty polite and professional too. But I work at a Napa in CT, not AAP in Kansas, so it couldn't have been me.

 

[VWRand]

Whenever that happens to me, I make sure to let the store manager know & also send a comment on the corporate web site giving the store location and the person's name.

I have dealt in customer service most of my life in manufacturing quality assurance, so I am somewhat sensitive to things like that I guess. I always try to give praise for things done right instead of just complaining about things gone wrong. It really surprises people because very few people actually do it.

 

[Spazdog]

Yep. Comment on the corporate website.

I used to get all sorts of swag when corp got a good comment from a customer. Gift cards mostly but that's always welcome. Even if it's just a $5.00 gift card from McDonalds that was still free lunch for me and a pat on the back once in awhile really helps keep your good service up when you are really busy.

and thanks for reminding me to do the same when I get good service.

 

[Brett Miller]

A few weeks ago I had sworn off AAP but the $3.99 Mobil 1 EP pulled me back in. I went to a different store and had a great experience. The young man who waited on me was great. I will now only go to this location.

 

[Hermann]

Unfortunatly he was not wearing a name tag. But the store is right next to where I work and may drop in and share my positive experience with the manager.

 

[daman]

Boy my store sucks, idiots and to lazy to look things up OH and dont forget the so called experts too.