MAC tool warranty?
- Thread starter ron350
- Start date
- Status
Go ahead and send the socket in; MAC is very good about warrantees.
I needed new screws for the head on my Mac 3/8" ratchet and all I had to do was call them and they mailed them to me for free. Mac is very good about warranty replacements. I had the screws I needed in just a couple of days. Excellent service.
Thanks guys I just found this at the MAC webpage.
"Warranty Returns (for purchases made from our Web Store and from Distributors)
Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:
Consumer Warranty Returns Department
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228
Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:
1. Put a list of the tools inside the carton.
2. Put your name, address and phone number inside the carton.
a. Phone Numbers are required
b. A Physical Address is required (no PO Box)
3. Keep a copy of your tracking number and a list of items sent back.
4. Mac Tools encourages you to insure the package for the replacement value of the tools.
Items that have failed under our warranty will be replaced."
"Warranty Returns (for purchases made from our Web Store and from Distributors)
Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:
Consumer Warranty Returns Department
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228
Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:
1. Put a list of the tools inside the carton.
2. Put your name, address and phone number inside the carton.
a. Phone Numbers are required
b. A Physical Address is required (no PO Box)
3. Keep a copy of your tracking number and a list of items sent back.
4. Mac Tools encourages you to insure the package for the replacement value of the tools.
Items that have failed under our warranty will be replaced."
JHZR2
Staff member
Is mac better than snap-on in terms of tool quality and warranty?
Blanket question, for sure, but are there any opinions???
Blanket question, for sure, but are there any opinions???
Mac tools are very good. Definatly comparable to Snap-On. The warranty is the same as far as I know. Lifetime on hand tools and a year or so on air tools, tq wrenches etc.
What about used MAC or SNAP-ON tools purchased on EBAY or pawn shop? Lets say hand tools?
If it's broken they replace it. Does not matter where you got it.
Originally Posted By: JHZR2
Is mac better than snap-on in terms of tool quality and warranty?
Blanket question, for sure, but are there any opinions???
I'm betting there's still a SnapOn dealer in Birmingham AL! while tools are pretty much same (highest) quality level,, service and availability are worlds apart.
Bob
Is mac better than snap-on in terms of tool quality and warranty?
Blanket question, for sure, but are there any opinions???
I'm betting there's still a SnapOn dealer in Birmingham AL! while tools are pretty much same (highest) quality level,, service and availability are worlds apart.
Bob
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