The filter is for a 2008 Suzuki GS500 motorcycle. I have purchased and used these Wix filters for about 4 years with no problems. Recently I had purchased two of these filters and found both had undersized (cross section) o-rings for the filter housing. I installed it anyways just to check and the bike leaked oil quickly. I went and checked some more of these filters at a nearby O'Reilly's and found they had undersized o-rings as well. The larger o-ring in the pictures is from a Hiflo Filtro (HF133).
I emailed Wix and they asked me to send them pictures, part numbers, and to mail the bad o-rings in. They said they would follow up with what they found out. A couple months passed by and I followed up with them out of curiosity. They said they had received the o-rings and had record of the receipt but they could not locate them and were unable to send it to the engineering group because of the misplacement. They said they haven't heard many complaints about this filter so it was probably just a fluke. Not very confidence inspiring.
I emailed Wix and they asked me to send them pictures, part numbers, and to mail the bad o-rings in. They said they would follow up with what they found out. A couple months passed by and I followed up with them out of curiosity. They said they had received the o-rings and had record of the receipt but they could not locate them and were unable to send it to the engineering group because of the misplacement. They said they haven't heard many complaints about this filter so it was probably just a fluke. Not very confidence inspiring.
