I was in an AutoZone today buying a license plate cover and asked the counter jockey if I could borrow a phillips head screwdriver to remove one of my plate screws to test fitment. He pulls out a shoebox full of assorted tools, asks me again what I needed "Phillips screwdriver, please", I replied. He hands me a flat head screwdriver and gives me a dazed looked. Realizing he truly had no idea, I turned this into a teaching moment, took the box, found it myself and showed him what one looked like. Other employee at the end of the counter was just shaking his head.