Slow Modem download

[Eddie]

Quattro Pete: I opened the Advanced field then modem/router field then Connection. What should I be looking for that might be causing my issue?

 

[Quattro Pete]

Quattro Pete: I opened the Advanced field then modem/router field then Connection. What should I be looking for that might be causing my issue?

Post a screenshot, so we all can see.

 

[Eddie]

"][QUOTE="OVERKILL, post: 5482629, member: 21028
OK, but this modem was originally 25Mbit when you first connected it, correct? And then it dropped down to 5Mbit? And the Comcast modem was also giving you 25Mbit, correct?
[/QUOTE]

 

[Eddie]

Connection

eRouter

eRouter Provisioning Mode

Startup Sequence

Startup Step Status Comment Acquire Downstream Channel 555000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+

Connection Status

System Up Time 2 days 23h:32m:22s Network Access Allowed

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 13 555.0 2.1 39.7 1 0 2 Locked QAM256 9 531.0 2.9 39.9 2 0 3 Locked QAM256 10 537.0 2.5 39.9 2 0 4 Locked QAM256 11 543.0 2.6 39.9 1 0 5 Locked QAM256 12 549.0 2.3 39.7 2 0 6 Locked QAM256 14 561.0 2.1 39.7 1 0 7 Locked QAM256 15 567.0 2.1 39.9 1 0 8 Locked QAM256 16 573.0 2.0 39.8 0 0 9 Locked QAM256 17 579.0 1.8 39.8 11 0 10 Locked QAM256 18 585.0 1.7 39.8 0 0 11 Locked QAM256 19 591.0 1.7 39.8 263 1 12 Locked QAM256 20 597.0 1.8 39.8 0 0 13 Locked QAM256 21 603.0 1.8 39.7 0 0 14 Locked QAM256 22 609.0 1.9 39.7 0 0 15 Locked QAM256 23 615.0 1.9 39.6 0 0 16 Locked QAM256 24 621.0 1.9 39.7 18 95 17 Locked QAM256 25 627.0 2.6 41.1 21 61 18 Locked QAM256 26 633.0 2.5 41.1 18 64 19 Locked QAM256 27 639.0 2.3 41.0 18 64 20 Locked QAM256 28 645.0 2.1 41.1 23 58 21 Locked QAM256 29 651.0 2.0 41.1 19 64 22 Locked QAM256 30 657.0 1.8 40.8 16 66 23 Locked QAM256 31 663.0 2.1 41.0 18 65 24 Locked QAM256 32 669.0 2.0 41.1 18 64

 

[Eddie]

19 Locked QAM256 27 639.0 2.3 40.9 18 64 20 Locked QAM256 28 645.0 2.1 40.9 23 58 21 Locked QAM256 29 651.0 2.0 41.1 19 64 22 Locked QAM256 30 657.0 1.8 40.7 16 66 23 Locked QAM256 31 663.0 2.0 41.1 18 65 24 Locked QAM256 32 669.0 2.0 41.1 18 64 Total 453 602

Upstream Bonded Channels

Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked ATDMA 7 5120 16.6 42.8 2 Locked ATDMA 1 5120 35.8 44.8 3 Locked ATDMA 2 5120 29.4 43.5 4 Locked ATDMA 3 5120 23.0 43.0 5 Not Locked Unknown 0 0 0 0.0 6 Not Locked Unknown 0 0 0 0.0 7 Not Locked Unknown 0 0 0 0.0 8 Not Locked Unknown 0 0 0 0.0

Downstream Frequency Setting

Downstream Frequency Select

Network WAN Connection

IPv4 Address 73.54.56.9 Time Since Lease D: 04 H: 00 M: 00 S: 00 Lease Expiration Time Tue Jul 28 08:14:56 2020 IPv6 Address fe80::240:36ff:fe66:ac83/64 2001:558:6015:15:e1e8:6ea5:67fc:7280/128 MAC Address 00:40:36:66:ac:83 IPv6 DNS Servers 2001:558:feed::1 2001:558:feed::2 WAN Connection Type DHCP

IPv4 DNS Servers

Obtain Automatically from MSO

Primary DNS ... Secondary DNS ...

 

[Eddie]

Finally got it. A pain since I had to paste in two sections. Ed

 

[Quattro Pete]

If I'm reading this correctly, channels 16-24 seem to have some uncorrected errors. This could potentially indicate a poor connection/link quality from the service provider.

What are you seeing under "Diagnostics" and "Event Log" tabs?

 

[Eddie]

Log

Time Priority Description Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Mon Jul 13 10:46:42 2020 Notice (6) SW Download INIT - Via Config file d11_v_mt7711ims_speedtierextreme2_c02.cm Mon Jul 13 10:46:42 2020 Warning (5) MDD message timeout;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0; Mon Jul 13 10:47:28 2020 Notice (6) SW download Successful - Via Config file Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Mon Jul 13 12:55:17 2020 Warning (5) MDD message timeout;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Tue Jul 14 11:00:58 2020 Warning (5) MDD message timeout;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0; Fri Jul 17 13:16:53 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Mon Jul 20 13:00:08 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Wed Jul 22 14:12:26 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:66:ac:82;CMTS-MAC=00:01:5c:85:2c:73;CM-QOS=1.1;CM-VER=3.0;

 

[Eddie]

The DIAGNOSTICS APPEARS TO BE A PING TEST.