Should I complain To Corp ?

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morpheus6d9

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Hey guys,

I bought said battery http://shop.advanceautoparts.com/p/autoc...*15000|L3*15597

which comes with a 7yr warranty if it dies within the first 3yrs i get a free replacement guess what purchased battery on 09/10/2012 battery dies on 09/11/2015 so i take the battery back to advance autoparts and they prorate the battery instead of just giving me a new one should i make a stink about it ? The store in question is not professional , the rep that was helping just walked off and i had to wait on someone else... smh
 
1 day out of full replacement and they prorate? Wow. I'd say you ran into someone working the counter that lacks common sense.
 
You know that battery has to go back with the reciept, one day over is one day over. A chain store clerk shouldn't commit fraud. A local owner of his own shop, now that's a different story...
 
Fraud? It's called customer service. Call the manager over for approval if policy requires it.
 
Complaining is free. Should you? You decide. Maybe prorate your complaining by one day.
grin.gif


I am done buying Advance batteries. The two I purchased did not last. For me your experience is a lesson learned again. Last one I purchased left a friend stranded and she ended up with a AAA battery. I have had better luck with Auto Zone.
 
If the battery died on 09/09/2015 then free replacement, on 09/10/2015 may(or may not) qualify for free replacement, on 09/11/2015 is prorate only.
 
1 day out of warranty... That sucks dude, it's happened to all of us (1 day or 1 week or 1 month out of warranty). It sucks but doo-doo happens. It sucks even worse if it's ON the last day of warranty but after business hours...

The only potentially helpful thing I have for you is:
"[Visa] Extended Warranty Protection doubles the period of repair service under the manufacturer’s written U.S. warranty up to a maximum of one (1) additional year on many items of personal property which have a valid original manufacturer’s written U.S. repair warranty of three (3) years or less and which you have purchased entirely on your eligible Visa card."

You could try going that route, otherwise I'd say you're out of luck and I empathize with you but I'm not going to say you should expect any different outcome... Where is the line in the sand? "OK, we say 3 year warranty but it's actually 3 years and 1 month."
 
Originally Posted By: dishdude
Fraud? It's called customer service. Call the manager over for approval if policy requires it.



Agreed, this is what good stores do to keep customers. One day out and I would ask the manager or call corporate to get the override for this customer.
 
You should have gotten there a day earlier. Warranty expired. I don't know why people think they're entitled to more. If you're a day late on a credit card payment do they say Oh well... It was just a day? No they charge you a late fee. Your warranty was basically a contract you entered into when you bought it.
 
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?


All depends on who supplies your local Sears. In my region, Sears Diehards are made by East Penn Deka which are, in my experience, far superior to Johnson Controls who used to supply Sears. Note: East Penn does not make the AGM batteries for Sears.
 
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It doesn't matter if you Win by an inch or a mile winning is winning. If you were running a business where do you draw the line. 1 day late is still after the 3 year date. But if it were me I would try a different store or send an email or letter to corp. They will probably do something.
 
Customer service does not equal doing whatever the customer wants.

I'm guessing that if it had failed on 9/9 you wouldn't be OK with them saying "ok, its only one day from being prorate, we should go ahead and prorate it"... so why do you expect the reverse to be OK.
 
Call the 800 number (don't email or use online chat) and flirt your way through by being nice.

You could be in a situation where the store manager wants to make his numbers look good somehow (by being strict on returns) but if you get pre-approved by HQ this glosses things over at the local level.
 
You had a warranty contract. That contract had specific terms. You were outside of the terms by time and so the next condition kicked in. That seems only fair.

The issue with giving goodwill is where does it stop? The line was drawn for a reason. One day is awful close and would seem to be a good thing in terms of maintaining a customer relationship, but then what about the person this happens to at two days? What about a week out? Where does it then end?

Youre also assuming that the counter person had the ability to edit the warranty authorization to do anything more for you anyway...
 
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