Hermann
Site Donor 2023
Went to Quick Lane on Saturday for the "Works" package. All was normal, (4th time going there for this service) then I am informed that the tire that is moving to the FL position is out of balance. I was their 1st customer of the day at 6:30am.
The order writer asks me if I wished to balance the tire. I ask how much to balance that tire. His response was that they only balance all four tires and it cost $40. My response was that I had not felt anything out of sorts. I declined.
Yesterday morning I took a morning drive on some newly laid pavement at speeds up to 75mph. There was the usual difference in steering feel after a rotation, which normally goes away after a few drives. The rotation was part of the "Works" package. I felt no vibrations either through the wheel or the seats. Unhooked the sun visor and it did not do a dance.
I truly believe they tried to scam me. Before taking the truck there I noticed nothing out of sorts. When doing rotations is checking of balance a normal thing? Probably will not go back there as I no longer trust them. Would you?
The order writer asks me if I wished to balance the tire. I ask how much to balance that tire. His response was that they only balance all four tires and it cost $40. My response was that I had not felt anything out of sorts. I declined.
Yesterday morning I took a morning drive on some newly laid pavement at speeds up to 75mph. There was the usual difference in steering feel after a rotation, which normally goes away after a few drives. The rotation was part of the "Works" package. I felt no vibrations either through the wheel or the seats. Unhooked the sun visor and it did not do a dance.
I truly believe they tried to scam me. Before taking the truck there I noticed nothing out of sorts. When doing rotations is checking of balance a normal thing? Probably will not go back there as I no longer trust them. Would you?