Major Damage to Odyssey Tailgate - Best Practices?

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JHZR2

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So, my wife went to the hardware store today, and when she was checking out, a man came in and said that he had hit someone's car. Thank goodness for his honesty, I guess.

He had a pickup, tailgate down, some long items hanging out the back. Though the images below show some light snow, weather was not a factor, his tailgate was down and there was at least two feet of stuff hanging out. He admitted it as such. No real damage to his truck... But the back of the van now looks like this:

IMG_4553_zpsmfyjfqmd.jpg


IMG_4552_zpsfqreblkk.jpg


I need to know best practices for repair. Honda themselves have "certified" body shops, they all seem private (i.e. the Honda dealer that has a body shop is not listed on the Honda collision shop site as an approved/certified facility).

I would assume that they will replace the whole tailgate, is that typical? Im also assuming that glass isn't reused?

The bumper cover has some blemishes, Im guessing that the better part of the rear quarters and roof, as well as the bumper cover will need to be repainted, no?

And I had just given it a coat of CQUARTZ UK not too long ago. Ill bring that up with Allstate (the other party's insurer) since that stuff is pricey and not just some $5 wax I hand applied. And my hourly rate is quite high too.

The metal pressed inward hard enough that it bent inward the plastic cover inside. While not cracked, it is deformed and discolored. This is a new van, it just passed 7000miles. Is replacement of such parts generally par for the course?

How do I ensure that corrosion protection is appropriately applied? Or does it come so from the factory?

I will only accept new factory panels. Do they come pre-painted in a vehicle still in manufacture, or are they all just steel/Aluminum?

Any other recommendations? I plan to be very proactive with the body shop and I will not take any [censored] from the insurance company. My wife was not in the car.

But again, though I wasn't happy with the guy when I arrived, I am appreciative that he had the decency to stay and admit fault.

Thanks!
 
when i was hit from behind in my malibu i filed a claim through my insurance (allstate) and had them fix it and go after her insurance (farmers) to get thier money back. they said allstate would pay for factory parts because it was under 3yrs and 10K miles.
 
Originally Posted By: J
..I wasn't happy with the guy when I arrived..

Yeah probably kinda [censored] up his day, too.

'Certified,' 'guaranteed,' OEM hardware...who knows? Good luck with repair.
 
My saturn wagon was rear-ended in 2005-ish and the dealer-attached body shop "built" a tailgate from all new parts except old glass. They couldn't get a pre-built gate from the factory for whatever reason. Also my rear windshield squirter went in broken and came back the same way.

Your van is current production so I have higher hopes.
 
1) I would encourage you to use a Honda ProFirst shop. Don't bother using a shop that Allstate recommends; in fact, you should arguably avoid using the shop that colludes with the adverse insurer.

2) Yes, the gate will be replaced.

3) No, your glass is transferred to the new gate.

4) No, it isn't necessary or desirable to blend adjacent panels on this repair. It won't be required to match the color, and you don't want to disturb any more factory paint than necessary.

5) Do make sure to get compensated for your wax, but you can't apply wax to freshly painted panels. Some experts say you should wait as much as 90 days.

6) The trim panel will be replaced as well if it's work-hardened (white marks).

7) The new gate is e-coated, so no additional corrosion protection is necessary. And of course the bumper cover is plastic.

8) The gate has to be painted.

As for the OEM parts and not takings any [censored] from the insurance company... if the Allstate adjuster gives you ANY resistance, tell them that you are only agreeing to their estimating/"adjusting" process as long as it's convenient to YOU. If you find that it stops being convenient, you can just have the car fixed and recover your costs directly from the other driver in court
grin.gif
 
Originally Posted By: splinter
Originally Posted By: J
..I wasn't happy with the guy when I arrived..

Yeah probably kinda [censored] up his day, too.

'Certified,' 'guaranteed,' OEM hardware...who knows? Good luck with repair.


Well it was his fault. And he was carrying a load that extended past his truck.

New factory parts are the only acceptable solution here.

But I will demand traceability, thus why working with an appropriate and Honda approved body shop on great terms is job #1.
 
Holy *bleep* dude, that's AWFUL!
frown.gif


Definitely get an approved shop, find out what paint they use, ensure they use factory panels (as you've indicated)...etc. You want an OEM-quality repair, nothing less.
 
Originally Posted By: JHZR2
Originally Posted By: splinter
Originally Posted By: J
..I wasn't happy with the guy when I arrived..

Yeah probably kinda [censored] up his day, too.

'Certified,' 'guaranteed,' OEM hardware...who knows? Good luck with repair.


Well it was his fault. And he was carrying a load that extended past his truck.

New factory parts are the only acceptable solution here.

But I will demand traceability, thus why working with an appropriate and Honda approved body shop on great terms is job #1.


Yeah good luck with fighting all of that with the insurance company. Fortunately there is probably zero knockoff items out there, just a whole slew of other vans that have been totalled in the front of which they can take their pick for your new hatch.
 
Last edited:
Originally Posted By: Ethan1
1) I would encourage you to use a Honda ProFirst shop. Don't bother using a shop that Allstate recommends; in fact, you should arguably avoid using the shop that colludes with the adverse insurer.

2) Yes, the gate will be replaced.

3) No, your glass is transferred to the new gate.

4) No, it isn't necessary or desirable to blend adjacent panels on this repair. It won't be required to match the color, and you don't want to disturb any more factory paint than necessary.

5) Do make sure to get compensated for your wax, but you can't apply wax to freshly painted panels. Some experts say you should wait as much as 90 days.

6) The trim panel will be replaced as well if it's work-hardened (white marks).

7) The new gate is e-coated, so no additional corrosion protection is necessary. And of course the bumper cover is plastic.

8) The gate has to be painted.

As for the OEM parts and not takings any [censored] from the insurance company... if the Allstate adjuster gives you ANY resistance, tell them that you are only agreeing to their estimating/"adjusting" process as long as it's convenient to YOU. If you find that it stops being convenient, you can just have the car fixed and recover your costs directly from the other driver in court
grin.gif



Thank you! This is extremely helpful to us!

Yes, Honda ProFirst is our choice and there is one very close. Insurer recommended places are scary to me...

"Work hardened" is the term I needed, excellent!

And thanks again for all the rest!

Is there any chance that the transferred glass could leak after the fact? It is "glued" in, no?
 
Originally Posted By: JHZR2
So, my wife went to the hardware store today, and when she was checking in, a man came in and said that he had hit someone's car. Thank goodness for his honesty, I guess.

He had a pickup, tailgate down, some long items hanging out the back. Though the images below show some light snow, weather was not a factor, his tailgate was down and there was at least two feet of stuff hanging out. He admitted it as such. No real damage to his truck... But the back of the van now looks like this:

IMG_4553_zpsmfyjfqmd.jpg


IMG_4552_zpsfqreblkk.jpg


I need to know best practices for repair. Honda themselves have "certified" body shops, they all seem private (i.e. the Honda dealer that has a body shop is not listed on the Honda collision shop site as an approved/certified facility).

I would assume that they will replace the whole tailgate, is that typical? Im also assuming that glass isn't reused?

The bumper cover has some blemishes, Im guessing that the better part of the rear quarters and roof, as well as the bumper cover will need to be repainted, no?

And I had just given it a coat of CQUARTZ UK not too long ago. Ill bring that up with Allstate (the other party's insurer) since that stuff is pricey and not just some $5 wax I hand applied. And my hourly rate is quite high too.

The metal pressed inward hard enough that it bent inward the plastic cover inside. While not cracked, it is deformed and discolored. This is a new van, it just passed 7000miles. Is replacement of such parts generally par for the course?

How do I ensure that corrosion protection is appropriately applied? Or does it come so from the factory?

I will only accept new factory panels. Do they come pre-painted in a vehicle still in manufacture, or are they all just steel/Aluminum?

Any other recommendations? I plan to be very proactive with the body shop and I will not take any [censored] from the insurance company. My wife was not in the car.

But again, though I wasn't happy with the guy when I arrived, I am appreciative that he had the decency to stay and admit fault.

Thanks!


this will be costly to repair, as it will require a lot of time. they will likely put on a new liftgate, and a new inner plastic trim piece.as far as the glass -- whatever costs the insurance co. less money.
if this happens, you can always remove the trim piece afterwards, to check for application of corrosion protection.all in all, not a big deal. main thing is that the wifey was not injured.
good luck with the body shop.
 
Originally Posted By: cptbarkey
Originally Posted By: JHZR2
Originally Posted By: splinter
Originally Posted By: J
..I wasn't happy with the guy when I arrived..

Yeah probably kinda [censored] up his day, too.

'Certified,' 'guaranteed,' OEM hardware...who knows? Good luck with repair.


Well it was his fault. And he was carrying a load that extended past his truck.

New factory parts are the only acceptable solution here.

But I will demand traceability, thus why working with an appropriate and Honda approved body shop on great terms is job #1.


Yeah good luck with fighting all of that with the insurance company.


The car hasn't been in service for six months, and they are still in production. Insurance companies screwing over the population is unacceptable to me. Last time I took them to task, and I intend to do so again if this is not satisfactory.
 
Originally Posted By: JHZR2
Originally Posted By: Ethan1
1) I would encourage you to use a Honda ProFirst shop. Don't bother using a shop that Allstate recommends; in fact, you should arguably avoid using the shop that colludes with the adverse insurer.

2) Yes, the gate will be replaced.

3) No, your glass is transferred to the new gate.

4) No, it isn't necessary or desirable to blend adjacent panels on this repair. It won't be required to match the color, and you don't want to disturb any more factory paint than necessary.

5) Do make sure to get compensated for your wax, but you can't apply wax to freshly painted panels. Some experts say you should wait as much as 90 days.

6) The trim panel will be replaced as well if it's work-hardened (white marks).

7) The new gate is e-coated, so no additional corrosion protection is necessary. And of course the bumper cover is plastic.

8) The gate has to be painted.

As for the OEM parts and not takings any [censored] from the insurance company... if the Allstate adjuster gives you ANY resistance, tell them that you are only agreeing to their estimating/"adjusting" process as long as it's convenient to YOU. If you find that it stops being convenient, you can just have the car fixed and recover your costs directly from the other driver in court
grin.gif



Thank you! This is extremely helpful to us!

Yes, Honda ProFirst is our choice and there is one very close. Insurer recommended places are scary to me...

"Work hardened" is the term I needed, excellent!

And thanks again for all the rest!

Is there any chance that the transferred glass could leak after the fact? It is "glued" in, no?


Not really. They're urethane-set ("glued") from the factory, it would be urethane-set if you bought a new one, and it will be urethane-set when they transfer your glass to the new gate.

I mean, there are a few bad glass shops out there, but it's really hard to mess this up. It would be like a plumber that can't snake a drain... or a schoolteacher that can't read? I dunno. That's why you're going to the ProFirst shop.
 
I had a similar issue a few years ago; it should be a full-on replacement of the entire tailgate. They'll transfer all the hardware and paint to match. Or at least they should.
 
Back in the day, Allstate wanted to install a used, non GM bumper on my fathers new 2002 Tahoe. A lady pulled out in front of him.

IIRC, his insurance company had to foot the bill for the cost of the new bumper. Poor truck still had the factory oil in it.

I am sure they'll want to use used parts so that'll be a battle IMO.
 
Oh, also, make sure you get at least a minivan for your rental vehicle. You don't have any contract with Allstate, so you're not limited in your rental coverage the way you would be if you were going through your own carrier/policy. Otherwise they haven't "made you whole again" because you sustained "loss of use".

And DON'T pay the rental company for extra damage waivers, either; your insurance policy covers you for rentals when your covered vehicle is down for repairs. It's called a "replacement vehicle", specifically.
 
The tailgate and bumper are no problem whatsoever, the new one will have the same protection as the original.
I would be more concerned about the possible damage you cant see, the latch mounting sheet metal for example may have been tweaked, did the bumper take a hit or just scratched?
If the bumper didn't take a hot its probably best to blend the scratch than respray the entire bumper as not to use a break line with the rear quarter.
 
That is not horrible. IMO that should be an easy fix. I had a 98 Z28 that required a rear welded in fender and replacement door 6 months into ownership, repair was such you could not tell. I had a 1991 S-10 Blazer got rear end in 2000, required a new tailgate. You could not tell it had been hit and this,
IMG_3904.jpg

mail order bumper in December for my 2004 Grand Prix. Came painted.

Your car is so new you have nothing worry about. The will put a new tailgate on it and the paint will match. I can tell you something that new gets OEM parts because, in general, they are the only ones that have them. That was what happened with my 98 Z28.
 
Don't use the insurance company's body shop.

They'll replace the whole tailgate and likely the inner plastic, all OEM parts. They might try and reuse it but make sure you bring it up that it's discolored and bent. They'll probably reuse the glass. I wouldn't worry about corrosion protection, it'll come from the factory spot welded together. Some paint blending is in order as well.

Make sure you file a claim for diminished value. That van has been in an accident now and isn't worth what it was before.
 
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