About a year and a half ago, our 20-year-old Kenmore toploader called it quits. That thing was a champ, washing probably 15 loads a week. (Who knows how much water it used, though.) We replaced it with a Maytag HE toploader from Lowes. It was the large capacity model, approximately 4.3 cubic feet. Right from the start, my mom didn't like it. She was having trouble getting things clean on the "normal" setting, plus the thing takes forever. She also complained of deposits left behind on darks. So when I was home for Christmas break, I took over laundry trying to find a solution to its problems. I ran loads (using minuscule amounts of HE detergent) and watched the water meter as I did so (no, nothing else in the house used water). "Normal" was hit or miss, but was the fastest setting. One small load came out to 17 gallons, about as expected but another medium-full load came out to almost 50! This cycle usually takes around an hour and a half. And both of those cycles were with the auto-sensing fill; "Deep Water Wash" is disabled with Normal. I tried a load on "Powerwash" and enabled "Deep Water Wash"; it took over 2 hours but used nearly 63 gallons of water! "Bulky/Sheets" used 56 gallons to run a full load on auto-sensing. Does this seem like too much? I could perhaps forgive the over-use of water if clothes came out clean, but they often do not. 50-63 gallons seems extreme and is likely more than our old model. (Just for fun, as for the "tons of water" in the title, it is using 2000 pounds of water per 5 loads!) Except one load, each has used 50+ gallons of water. This doesn't seem quite right for a HE machine, does it?