Guy was at the shop when I rolled up a little after 7a. 2013 f150 with the 3.5 ecoboost. His water pump was leaking. Guy is stuck at the shop till it's done. Book time is 3.1 hrs. Had the dealer bring out a new pump, thermostat and belt since I would be removing those to get to the pump. The engine has these long plastic tubes for the air from the turbos. They need to be removed to get to the pump. Of course the clamps to remove them are facing the wrong way and I can't get to them. Spent 4 hrs just on those clamps! Finally got the clamps off. There is no way to pull those plastic tubes off the turbos. I pulled,pried,cussed and yanked with all of my 215 lbs. They are stuck! Had to work around them. Finally got the pump off and there is a coolant pipe that goes between the heads that pulled out with the pump. It has o-rings that seal it. Called the dealer. He has no clue what I'm looking for. Called the next closest dealer... Not in stock and won't be here till Saturday! Called the other places. Nope,no listing,nobody has anything in stock that's near that size. Greased the old ones up and slid the pipe back in. Customer is getting concerned as it's now about 2p. He has been there since 7 for a 3 hr job. Tore my arms up from my shoulders down on sharp objects on those tubes that I can't get out of the way. I'm bleeding all over the trucks front. Truck was done @4:55p. This job really tried my patience. A simple water pump job should not take this long or be this difficult. Definitely not a job someone is going to do in a parts store parking lot. Going to add the Ecoboost to the list of garbage we won't work on.