Evening everyone,
I have a situation that I wanted to get into and see what options I had to correct it. I have a few ideas but I am sure someone will have more knowledge in this area then I have.
On Memorial day this year I bought a "New" 2017 Kia Forte S from a large Kia Dealer in San Antonio TX. The car had just over 1K miles on it but I was told this was from the car being on the lot since last year and used on test drives, maybe even given out as a loaner from the service center etc. I was ensured the car was going to be sold as new and would have a full manufactures warranty. The car did not have any addendum on it that stated a shortened warranty was going to apply and it had no indications that it was being sold as used. During the purchase, the legal paperwork that I signed shows every box is checked "New". No demo or used is checked off, only new.
Our Kia Niro had an electrical/hybrid system update so I brought it in and I was chatting with one of the techs as I had noticed the battery in the Forte had a 2018 sticker on it. He pulled up the service history and stated when it was on the lot the battery died and they had replaced it. He printed all the service reports for me and one of the pages had the full explanation of what my warranty coverage was. I did not notice it when I quickly glanced over it until I got home but I noticed that It stated that my car's 100K/10 YR powertrain warranty was actually 60K/5 YR due to the vehicle being a "Test Drive Program" car. The Bumper/Bumper was not changed however which is good.
In Texas, Dealers are not allowed to give the buyer any indications that a car is being sold as new if it's actually used. While I can't prove that they verbally told me the car was being sold as new with full manufacturers warranty, they did only check off the new box on all of the paperwork and I have text from that sale's pro that also prove my claim. Do you feel this would be enough to file a complaint and try to go after this? I texted/called my sales person and he said I should not worry about it because all car's sold at this dealership have a lifetime powertrain warranty. I told him what I had told the business guy that did my paperwork, the lifetime powertrain warranty is worthless to me. One of the clauses in the contract state that all maintenance has to be performed by a licensed, registered mechanic shop. As I tend to do a lot of maintenance on my own, it's a worthless cause and at least with the manufactures warranty, I could prove I did the maintenance for a powertrain warranty claim, I even only use Kia Oil filters which I have read on BITOG is very important on Kia claims.
The sales person never returned my text/call today after he said he was going to find something out. What do you all suggest/think?
Thanks everyone.
I have a situation that I wanted to get into and see what options I had to correct it. I have a few ideas but I am sure someone will have more knowledge in this area then I have.
On Memorial day this year I bought a "New" 2017 Kia Forte S from a large Kia Dealer in San Antonio TX. The car had just over 1K miles on it but I was told this was from the car being on the lot since last year and used on test drives, maybe even given out as a loaner from the service center etc. I was ensured the car was going to be sold as new and would have a full manufactures warranty. The car did not have any addendum on it that stated a shortened warranty was going to apply and it had no indications that it was being sold as used. During the purchase, the legal paperwork that I signed shows every box is checked "New". No demo or used is checked off, only new.
Our Kia Niro had an electrical/hybrid system update so I brought it in and I was chatting with one of the techs as I had noticed the battery in the Forte had a 2018 sticker on it. He pulled up the service history and stated when it was on the lot the battery died and they had replaced it. He printed all the service reports for me and one of the pages had the full explanation of what my warranty coverage was. I did not notice it when I quickly glanced over it until I got home but I noticed that It stated that my car's 100K/10 YR powertrain warranty was actually 60K/5 YR due to the vehicle being a "Test Drive Program" car. The Bumper/Bumper was not changed however which is good.
In Texas, Dealers are not allowed to give the buyer any indications that a car is being sold as new if it's actually used. While I can't prove that they verbally told me the car was being sold as new with full manufacturers warranty, they did only check off the new box on all of the paperwork and I have text from that sale's pro that also prove my claim. Do you feel this would be enough to file a complaint and try to go after this? I texted/called my sales person and he said I should not worry about it because all car's sold at this dealership have a lifetime powertrain warranty. I told him what I had told the business guy that did my paperwork, the lifetime powertrain warranty is worthless to me. One of the clauses in the contract state that all maintenance has to be performed by a licensed, registered mechanic shop. As I tend to do a lot of maintenance on my own, it's a worthless cause and at least with the manufactures warranty, I could prove I did the maintenance for a powertrain warranty claim, I even only use Kia Oil filters which I have read on BITOG is very important on Kia claims.
The sales person never returned my text/call today after he said he was going to find something out. What do you all suggest/think?
Thanks everyone.