Just had a good experience with a dealership honoring a warranty and thought I'd share. Frankly, I'm shocked at how smooth it was.
This is the 2007 Chrysler Pacifica (4.0 V6 with 123k miles) my wife and I bought new two days after Chrysler announced a short-lived lifetime drivetrain warranty. I've maintained the heck out of it, down to making sure every single drop of oil it's received has met the MS-6395 spec.
So when it developed a tick this fall upon cold startup, I knew the repair - likely rocker shaft assembly that's a known flaw on this motor - SHOULD be covered under warranty. But having heard years' worth of horror stories here, and with a nearly 12 year-old car, I feared how things might go.
I'm happy to say there was zero resistance from the dealer or from Fiat Chrysler. The service guys didn't ask for a single maintenance record, even though the vast majority of what's been done to the car doesn't show up in their system. They did the diagnosis and repair without any cost to me whatsoever. Again, it was shockingly smooth.
Now, it wouldn't have been a dealership visit without an astronomical $1400 quote for about $250 worth of suspension work, but water is still wet and the sky is still blue.
Anyway, thought I'd share. Onward for 123k more until the next time it needs done.
This is the 2007 Chrysler Pacifica (4.0 V6 with 123k miles) my wife and I bought new two days after Chrysler announced a short-lived lifetime drivetrain warranty. I've maintained the heck out of it, down to making sure every single drop of oil it's received has met the MS-6395 spec.
So when it developed a tick this fall upon cold startup, I knew the repair - likely rocker shaft assembly that's a known flaw on this motor - SHOULD be covered under warranty. But having heard years' worth of horror stories here, and with a nearly 12 year-old car, I feared how things might go.
I'm happy to say there was zero resistance from the dealer or from Fiat Chrysler. The service guys didn't ask for a single maintenance record, even though the vast majority of what's been done to the car doesn't show up in their system. They did the diagnosis and repair without any cost to me whatsoever. Again, it was shockingly smooth.
Now, it wouldn't have been a dealership visit without an astronomical $1400 quote for about $250 worth of suspension work, but water is still wet and the sky is still blue.
Anyway, thought I'd share. Onward for 123k more until the next time it needs done.
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