Focus new clutch, and updated software

Posted by: Nick R

Focus new clutch, and updated software - 07/18/14 12:17 AM

Related to this thread, but significant enough for me to start a new thread about it.
http://www.bobistheoilguy.com/forums/ubb...eak#Post3424957


So as I mentioned and showed in that thread, I had a leak from the transmission/engine area. I took it in to the dealership on Monday, for the leak. This morning I got the call that it was repaired, and I could pick it up.

According to the invoice they gave me, they replaced the clutch and seals in accordance with this TSB, TSB 14-0047. (For reference, my build date is 12/20/12)
https://www.dropbox.com/s/tuuwfiz4hurynqe/tsb14-0047.pdf

This involved pulling the engine and transmission, replacing the input shaft seal. I told them I wanted a new clutch assembly, not a cleaned one. They seem to have taken that to heart, as they did replace the clutch assembly with a brand new one. This means I got new transmission/gear fluid as well, which saves me some work and cost later. In addition, they flashed the TCM and PCM with the latest software available.

They apparently had the parts on hand, as it only took several days to repair it, I would imagine if they had to order parts it would have taken another few days at least.

The difference is like night and day. Whether due to the new software, or having a non oil contaminated clutch, or both, the transmission behavior is completely different. I never really had an issue with how it worked before, but holy cow. It's so much smoother now. Full clutch engagement from a stop is much, much faster than it was before. All upshifts are lightning quick, before at lower throttle they were a bit more relaxed. Pretty much all upshifts are completely seamless and unnoticeable unless you are watching the tach during typical acceleration. It's so much smoother at low speeds, when letting off the gas, it feels a lot more like the behavior and feel you'd expect from a torque converter auto. It's a HUGE improvement, again, night and day compared to how it was before. Downshifts are also much faster and smoother than they were before, particularly same-shaft downshifts (ie 5-3, 4-2 etc)

In addition to this, the throttle response seems faster and more immediate than it was before- and again, that was never anything I had a complaint about. Previously when say, on the highway and you'd push the throttle to downshift and accelerate, there was a little delay before it downshifted. Noticeable. That is pretty much completely gone, and the downshift is completed much faster and more smoothly than before. The A/C also seems to perform better, I'd imagine that and the throttle response stem from the updated PCM software, rather than the TCM.

The invoice cost was $1280 or so with parts and labor ($688 labor,and $592 in parts), all covered under warranty of course.

Long story short, I could not be happier with the way Ford and the dealer treated me, and I could not be more pleased with the repair itself, I got a new clutch, they fixed the leak, and the updated software is simply phenomenal.
Posted by: LazyPrizm

Re: Focus new clutch, and updated software - 07/18/14 12:36 AM

BIOS firmware updates... smartphone firmware updates... now car firmware updates. assimilate
Posted by: michaelluscher

Re: Focus new clutch, and updated software - 07/18/14 12:58 AM

I'm glad your happy

Its nice to hear someone having a good experience with Ford for once

This also gives light at the end of the tunnel for Fiesta/Focus owners with uncooperative dealers. These transmissions can be fixed properly
Posted by: demarpaint

Re: Focus new clutch, and updated software - 07/18/14 05:25 AM

If they can't clean the clutch they have to replace it. Glad you didn't have to go down that road with them. Nice to read a story that ends this way.

+1 on What Nick1994 said ^^. Keep an eye on it to be certain it doesn't leak any more.
Posted by: sciphi

Re: Focus new clutch, and updated software - 07/18/14 05:47 AM

Glad to hear it was taken care of properly!
Posted by: Hokiefyd

Re: Focus new clutch, and updated software - 07/18/14 07:24 AM

Good to hear, Nick.

I don't say this to be negative, but I do say it out of experience. Don't be surprised if some of the "notchiness" returns to the shifting. With a fresh software flash, the transmission is operating without any learned data yet. As you drive it for another few hundred or thousand miles, it'll likely go back, at least to some degree, to how it "wants to shift".

This was a constant frustration with my 2011 Camry. They'd reflash the computer to fix wonky shifting, and it'd be fine for 100-200 miles. Then it'd go back to how it operated before. This is also an observation on our Hondas when I change the fluid. Shifts are super buttery smooth for 50-100 miles, due to fresh fluid with a fresh batch of friction modifiers, but the computer constantly monitors shift quality/speed/etc and adjusts all the time. While super smooth initially, some shift firmness returns after a short while.

Your transmission will "find its own level" after a few hundred miles. I hope it stays as smooth as it is now. I wouldn't be surprised if they firmed up a little, though.
Posted by: pbm

Re: Focus new clutch, and updated software - 07/18/14 08:16 AM

I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.
Posted by: Klutch9

Re: Focus new clutch, and updated software - 07/18/14 09:08 AM

Originally Posted By: Hokiefyd
Good to hear, Nick.

I don't say this to be negative, but I do say it out of experience. Don't be surprised if some of the "notchiness" returns to the shifting. With a fresh software flash, the transmission is operating without any learned data yet. As you drive it for another few hundred or thousand miles, it'll likely go back, at least to some degree, to how it "wants to shift".

This was a constant frustration with my 2011 Camry. They'd reflash the computer to fix wonky shifting, and it'd be fine for 100-200 miles. Then it'd go back to how it operated before. This is also an observation on our Hondas when I change the fluid. Shifts are super buttery smooth for 50-100 miles, due to fresh fluid with a fresh batch of friction modifiers, but the computer constantly monitors shift quality/speed/etc and adjusts all the time. While super smooth initially, some shift firmness returns after a short while.

Your transmission will "find its own level" after a few hundred miles. I hope it stays as smooth as it is now. I wouldn't be surprised if they firmed up a little, though.


I will second this as well, although not to be negative, just realistic. Our Fusion had the transmission rebuilt under warranty 2 years ago, which including replacing all forward clutches, the overdrive piston, valve body, and new fluid of course. Out of the box it shifted so well I couldn't believe it! Then it returned to its wonky shift programming, although the operation was still much better since the internals were now good. I wish there was some way to remove the adaptive learning curve on these transmissions because the 'default' setting is usually pretty good.
Posted by: Danh

Re: Focus new clutch, and updated software - 07/18/14 09:28 AM

Originally Posted By: pbm
I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.


LG seems to be a good product, but it surely isn't for use in a dual clutch transmission like the OP's. DCTs use a fluid much more akin to those in a manual gearbox and each DCT manufacturer seems to have its own particular formula. Ford's factory fill has a change interval of 150,000 miles - I wouldn't use anything but the Motorcraft fluid.
Posted by: andrewg

Re: Focus new clutch, and updated software - 07/18/14 09:31 AM

I'm glad it worked out for you and that at this point, you are actually happy with Ford.
I don't think your attitude would be the same however if the warranty had expired.
I hope once that happens.....you suffer no such issues. Cross your fingers.
Posted by: SteveSRT8

Re: Focus new clutch, and updated software - 07/18/14 01:33 PM

Great news for Focus owners.

And another illustration that many time the issues with an automobile are programming issues not hardware...
Posted by: Nick1994

Re: Focus new clutch, and updated software - 07/18/14 04:02 PM

Weird, my comment dissappeared?
Posted by: bdcardinal

Re: Focus new clutch, and updated software - 07/18/14 04:51 PM

I have lost count of how many of those jobs we have done. There is a huge list of parts we have to bill out, seals, new hardware. Great on the parts end, but the tech gets hosed on labor time. If the clutch does not need to be replaced, we bill out 6 bottles of brake clean and the tech just goes to town on it.
Posted by: beast3300

Re: Focus new clutch, and updated software - 07/18/14 05:04 PM

I'm glad you got it taken care of. The engine and trans techs always get shafted with warranty work. Especially the local diesel ambulances.
Posted by: KitaCam

Re: Focus new clutch, and updated software - 07/18/14 05:49 PM

I know it sounds ultra complex...."updated software"...for a clutch, but it is important in these computer driven engines...

The dealer had an entire new clutch installed before I got the Kitacamry...new physical components as well as master and slave cylinders and electronics...this replaced a 2nd clutch that failed after an indie shop install...

....after 22k miles it's as smooth as silk...
Posted by: Nick R

Re: Focus new clutch, and updated software - 07/18/14 06:46 PM

Originally Posted By: KitaCam
I know it sounds ultra complex...."updated software"...for a clutch, but it is important in these computer driven engines...

The dealer had an entire new clutch installed before I got the Kitacamry...new physical components as well as master and slave cylinders and electronics...this replaced a 2nd clutch that failed after an indie shop install...

....after 22k miles it's as smooth as silk...


Sure, but in my case, it's because I'm driving a DCT, or automated manual with two clutches, so it's all computer controlled.

Originally Posted By: Danh
Originally Posted By: pbm
I changed the FF ATF (a D&R which only replaces about half the fluid) in my 2011 Cruze at 25K using Castrol Dex VI and approx. 14 ounces of LG red. I now have 32K and she never shifted better.
I don't know if it's the LG but it's much smoother and far less notchy. I recommend LG highly.


LG seems to be a good product, but it surely isn't for use in a dual clutch transmission like the OP's. DCTs use a fluid much more akin to those in a manual gearbox and each DCT manufacturer seems to have its own particular formula. Ford's factory fill has a change interval of 150,000 miles - I wouldn't use anything but the Motorcraft fluid.


Yeah. I'm just happy the factory fluid got taken out and replaced, which is mainly my concern. I probably won't get it changed again, until if I have it all the way to 150k miles.
Posted by: 1kickbuttranger

Re: Focus new clutch, and updated software - 07/19/14 12:21 AM

Here is a good video of the procedure. This guy has some great Ford videos.

Hold on.. tech issues
need to figure out how to post link

Posted by: 1kickbuttranger

Re: Focus new clutch, and updated software - 07/19/14 12:24 AM

https://www.youtube.com/watch?v=YVJnNPbjjjs

try this....
Posted by: Pop_Rivit

Re: Focus new clutch, and updated software - 07/19/14 07:20 AM

I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.
Posted by: sciphi

Re: Focus new clutch, and updated software - 07/19/14 07:46 AM

Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.


Every single OEM out there has replaced engines and transmissions on brand-new vehicles. Mass-produced and complicated machines like cars still get some parts that slip through quality control. It happens. That's what the warranty is there for.
Posted by: andrewg

Re: Focus new clutch, and updated software - 07/19/14 11:53 AM

Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.
Posted by: cb_13

Re: Focus new clutch, and updated software - 07/19/14 12:28 PM

Originally Posted By: andrewg
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.

Of course no one wants it to be their car that has the issues but new technology has a learning curve.
Posted by: sciphi

Re: Focus new clutch, and updated software - 07/19/14 02:31 PM

Originally Posted By: andrewg
Originally Posted By: Pop_Rivit
I suppose it's good that Ford honors the warranty. That being said, I'd be rather unhappy with an 18 month old vehicle that needed repairs that were that extensive. That's quality I would have expected in the 1970's, not in the 2010's.

This IS the gorilla in the room that everybody seems to ignore.


The way the two posts above me are worded, one would think that a new car shouldn't have problems just because it's new. New does not equal problem-free. All it means is that it's quite a bit more likely to have fewer issues, and that those issues which are caused by a design or manufacturing error will be corrected at no additional cost to the purchaser.

All new cars have problems. Ours did, and they were fixed under warranty, including a few that could have turned into show-stoppers had they not been fixed in time.

New cars have been generally getting more reliable over the past decade. That still doesn't mean they're perfect.
Posted by: JHZR2

Re: Focus new clutch, and updated software - 07/19/14 04:12 PM

Yet it's stated by someone who runs a used Hyundai elantra. Right, like no Hyundai has needed warranty repair on new subsystems. It's only a company that has to offer a longer than typical warranty because of the consumer vote of non-confidence otherwise.

I wouldn't worry about the odd logic.

It sucks that repairs are necessary on such a new vehicle, but there are manufacturing variabilities and these things do happen.
Posted by: CBR.worm

Re: Focus new clutch, and updated software - 07/19/14 05:26 PM

Our A4 needed its CVT replaced at 12k miles. When it was replaced they put in an updated unit with more clutch discs (7 vs 6?), the replacement worked better from day 1 and we had no further troubles with the CVT. Early adoption has a price.
Posted by: Nick R

Re: Focus new clutch, and updated software - 07/19/14 09:12 PM

Originally Posted By: 1kickbuttranger


Just watched it, that was fantastic. Thanks for the video.
Posted by: OVERKILL

Re: Focus new clutch, and updated software - 07/20/14 02:26 AM

Originally Posted By: JHZR2
Yet it's stated by someone who runs a used Hyundai elantra. Right, like no Hyundai has needed warranty repair on new subsystems. It's only a company that has to offer a longer than typical warranty because of the consumer vote of non-confidence otherwise.

I wouldn't worry about the odd logic.

It sucks that repairs are necessary on such a new vehicle, but there are manufacturing variabilities and these things do happen.


Agreed, particularly with something that is this "new" for an OEM. This isn't like Ford was putting a 5R110 behind the engine in the Focus; their HD trannies are something they've been extremely good at in the past. This is something the Germans have been dabbling in for quite some time (semi-automatic AT's) but not Ford. So it is to be expected that there would be at least a few growing pains. And if it is covered under warranty and not a gross inconvenience, well shrug
Posted by: itguy08

Re: Focus new clutch, and updated software - 07/20/14 08:45 AM

Originally Posted By: OVERKILL
This is something the Germans have been dabbling in for quite some time (semi-automatic AT's) but not Ford. So it is to be expected that there would be at least a few growing pains. And if it is covered under warranty and not a gross inconvenience, well shrug


The interesting thing is that IIRC this tranny was developed with ZF (or Getrag) so it should be decent.

But stuff happens. When I had my Infiniti G35 back in 2004, there were stories of engines being replaced in them too. As well as 6MT's that were replaced.

It happens - it's how it's handled that's the most important thing!
Posted by: BearZDefect

Re: Focus new clutch, and updated software - 07/20/14 12:06 PM

Originally Posted By: itguy08
....

It happens - it's how it's handled that's the most important thing!

For sure. How the dealer takes care of the problem and their customer makes a huge difference in customer satisfaction.
Posted by: CBR.worm

Re: Focus new clutch, and updated software - 07/21/14 04:13 PM

Originally Posted By: itguy08


But stuff happens. When I had my Infiniti G35 back in 2004, there were stories of engines being replaced in them too. As well as 6MT's that were replaced.

It happens - it's how it's handled that's the most important thing!


Yes, infiniti replaced a lot of engines for oil consumption, primarily in cars with 6mt's, also the early 6mt's were redesigned with stronger 3rd and 5th gear synchros.

Probably a small percentage of the zillions on the road had any problems.
Posted by: itguy08

Re: Focus new clutch, and updated software - 07/21/14 06:14 PM

Originally Posted By: CBR.worm

Yes, infiniti replaced a lot of engines for oil consumption, primarily in cars with 6mt's, also the early 6mt's were redesigned with stronger 3rd and 5th gear synchros.

Probably a small percentage of the zillions on the road had any problems.

Yeah - I had mine to around 90k and didn't remember any oil consumption. The tranny sometimes would grind but I just got tired of stop and go traffic with a 6MT. It was still an awesome car though. I'd buy another.
Posted by: bdcardinal

Re: Focus new clutch, and updated software - 07/21/14 06:39 PM

BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.
Posted by: Nick R

Re: Focus new clutch, and updated software - 07/22/14 01:34 AM

Originally Posted By: bdcardinal
BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.


Do you have a link confirming this? I was trying to look it up but couldn't find anything.
Posted by: bdcardinal

Re: Focus new clutch, and updated software - 07/22/14 11:39 AM

Originally Posted By: Nick R
Originally Posted By: bdcardinal
BTW there is a new Field Service Action (Ford's name for a recall) on these transmissions extending the coverage on the clutch assemblies to 7 years 100k miles. FSA number is 14M01, just came out today.


Do you have a link confirming this? I was trying to look it up but couldn't find anything.


It might not be out in the public yet. It literally popped up 10 minutes or so before I posted that. I was actually about to bill the parts out on a RO, lost my copy of the TSB, and when I pulled up the car in OASIS that recall notice was there.