Well, as I said at the start. Customer asked me for "G-05." Said it a few times.. "G-05." I knew right away that we were sold out of G-05. I know, because, I stock.
So, being the Parts Pro that I am and wanting to make the sale, as encouraged by the atmosphere at the store but not by my pay (I am not commission..) I then asked what color. Since customers really only care about matching color with color. Chemistry be [censored].. If a car has a certain color in it, it's my best move to try to match it. (Remember: the customer is here to save money over a dealer. Or, they don't care about the dealer, and they come here for everything else. Even shops get parts here. Ok.)
So, with my main driver being COLOR, .. this particular customer kept saying "All I know is its G-05, it's for a Ford. I got G-05, I need more." Also "It's for a Ford." So, again, after pointing out we DID NOT HAVE G-05.. I then went to "All Makes, All Models" and went to Prestone.
We carry Pentofrost, (A2, A3, etc, even that has markings as to COLOR, I sold the last Toyota Red last night,) also Peak, BMW OEM, Prestone, CarQuest, CarQuest's twin, and I think we sold out of the Zerex. We even have another one, I think. Might be the Prestone Dex-Cool.. we may have a Dex Clone. Not sure.
I am aware there are more colors than Green and Orange. However, unless a customer specifically says "I have this" then I ask "Green or Orange." Even then, it would come out: "No, it's a Toyota, it's Red." And I would then go to the Pentofrost A3... there is even Blue now. A2.. whatever designation. See what I'm saying?
I also ask what kind of car it is going into. Since, those that pointed it out are correct: There are different colors.
The only one that seems to NOT mix with others is the Dex-Cool.. Otherwise, unless I direct someone to the dealer.. Anything that is not Ethylene Glycol Green.. gets tricky. Since, to make things more fun, the color of the cap does NOT match the color of the AF..
There were two replies of "Being glad they don't live near me" or "Glad they didn't shop at my store." I would encourage you guys to get the parts from your dealer. Can't say I'm thrilled that I can't help you.. But I do come to ask questions, and this knowledge can help me better guide a customer in the future, even if that customer has their head up their [censored], since, ultimately, I do the best to get them what they want. This was the only customer today I was not able to assist, again, because we were sold out of. I wasn't around to see if he bought the AM/AM Prestone.
I went to get two cases of 6, as another guy needed 12 gallons of Peak AF for his shop. We only had one Peak left.. the CarQuest was good enough, and he was happy he saved money over the Peak he wanted. So Mr. G-05 had to decide if his MIXES WITH ANY ANTIFREEZE choice was good enough.. for his Ford.. I didn't puck up on that just heard the question asked.
So, all this considered: How did I do?