Originally Posted By: bdcardinal
Thanks. Ya literally my goal is to make sure people can't complain about anything I have done. Price complaints aren't my problem, but the fact that I can't have a part to take care of a customer annoys me to no end.
I got a call from Ford Corporate once about a bill from a body shop that we sold parts to who did a repair on an executive's car (this body shop regularly does cover cars for Hot Rod). They asked why there was a core charge on a bumper cover and I said "I'm not the one who should be swallowing a shotgun who thought it was a good idea" I was called into the principal's office over that one.
I hear that. I had a similar instance with GM over a delayed part on a Silverado...some kind of module but I don't remember which one. A corporate customer service rep called me asking why I had not obtained the part for the truck in town. By that time I had exhausted all options I had for a warranty repair part, so I went off and told her that I would have already obtained one in town a long time ago had one been available, and that I had already attempted a SPAC case (request through GM corporate to buy from any dealer in the country), and that it was GM who was dragging their feet. Never heard another word about it. The part showed up I think the next day, lol.
Thankfully we only had to deal with the Takata mess on Mitsubishis, which we even more thankfully no longer carry. We had some issues too when the recall got recalled on Raiders.
