We have a female customer that's got a screw loose. She thinks everything makes her sick. But shes a hoarder and drives around in her beat up old toyota pickup with trash piled to the roof.
She will pull up to the shop. If theirs a piece of trash in the parking lot she wont get out because it may make her sick. She will call us and ask us to remove the offending trash so she can get out of the truck.
She stayed in her house 5 days because there was a plastic piece of a bumper in the street in front of her house.
She talks for hours. Tells the complete story. Like what streets she took today. How many ambulances she saw on the way over. The color of the dress the lady at the store had and that she had 16 items in the express lane.
The truck is really beat up. She says people hit it on purpose but its the front that's smashed the most.
Shes very religious. To the point of being a fanatic. She will get on her knees and pray if someone says a 4 letter word.
She plugged a new electric heater in at her house and when it warmed up it put out a chemical smell! She moved out of her house over the smell. Afraid the smell will make her sick! She has not been in her house in over 6 months over this.
We have bent over backwards to help her. My boss made the mistake of letting her make us payments on a repair we did to the truck.
Her bill was about $650 and she has paid a total of $322 on it in 2 years.
Now the truck needs more work. Major work, She shows up @ 4pm but does not walk inside until 445pm. She was sitting in the truck talking on the phone.
When I told her that I could not fix it tonight she locked her self in the bathroom ! When she finally came out she asked to use our phone@ 5p. We close @ 5 sharp and she knows this. I asked what was wrong with her phone and she said she didn't want to use up her minutes.But she sat in our parking lot 45 minutes talking on her phone.
She went out to her truck to get something and I locked the door behind her. She then began beating on our door, screaming and making a scene.
I finally got out of there @ 530 after I had to explain why we can't fix it tonight over and over and why she should not drive the truck over and over and why she should have it towed.
She says she cant afford a tow but she has triple A.
The list goes on and on I can't even remember it all!
Ideas?
She will pull up to the shop. If theirs a piece of trash in the parking lot she wont get out because it may make her sick. She will call us and ask us to remove the offending trash so she can get out of the truck.
She stayed in her house 5 days because there was a plastic piece of a bumper in the street in front of her house.
She talks for hours. Tells the complete story. Like what streets she took today. How many ambulances she saw on the way over. The color of the dress the lady at the store had and that she had 16 items in the express lane.
The truck is really beat up. She says people hit it on purpose but its the front that's smashed the most.
Shes very religious. To the point of being a fanatic. She will get on her knees and pray if someone says a 4 letter word.
She plugged a new electric heater in at her house and when it warmed up it put out a chemical smell! She moved out of her house over the smell. Afraid the smell will make her sick! She has not been in her house in over 6 months over this.
We have bent over backwards to help her. My boss made the mistake of letting her make us payments on a repair we did to the truck.
Her bill was about $650 and she has paid a total of $322 on it in 2 years.
Now the truck needs more work. Major work, She shows up @ 4pm but does not walk inside until 445pm. She was sitting in the truck talking on the phone.
When I told her that I could not fix it tonight she locked her self in the bathroom ! When she finally came out she asked to use our phone@ 5p. We close @ 5 sharp and she knows this. I asked what was wrong with her phone and she said she didn't want to use up her minutes.But she sat in our parking lot 45 minutes talking on her phone.
She went out to her truck to get something and I locked the door behind her. She then began beating on our door, screaming and making a scene.
I finally got out of there @ 530 after I had to explain why we can't fix it tonight over and over and why she should not drive the truck over and over and why she should have it towed.
She says she cant afford a tow but she has triple A.
The list goes on and on I can't even remember it all!
Ideas?
