Subaru has lowered the threshold for warranty repair of oil burning in the FB motors to one-third quart in 1,200 miles, from one quart in 1,200 miles.
That's a quart in 3,600 miles. I burn a quart in about 3,000.
The service advisor at the local dealership is giving me a hard time, first insisting that threshold hadn't changed, and then wanting to complete the oil burning test improperly. I've got that straightened out now and I'm in the middle of the test. I expect more trouble when I return to the dealership; they filled it above the full line prior to the test. The advisor was clearly irritated by my presence and uninterested in doing the work.
So, my question is this: Why would a dealership want to deny warranty work? Aren't they reimbursed by the factory? It seems like they'd be turning down business and income. I haven't worked in a retail operation for some time, but I can't imagine going out of the way to turn down business and push away a customer.
Aside from plain laziness, can anyone think of a reason that a dealership would want to turn down warranty work?
That's a quart in 3,600 miles. I burn a quart in about 3,000.
The service advisor at the local dealership is giving me a hard time, first insisting that threshold hadn't changed, and then wanting to complete the oil burning test improperly. I've got that straightened out now and I'm in the middle of the test. I expect more trouble when I return to the dealership; they filled it above the full line prior to the test. The advisor was clearly irritated by my presence and uninterested in doing the work.
So, my question is this: Why would a dealership want to deny warranty work? Aren't they reimbursed by the factory? It seems like they'd be turning down business and income. I haven't worked in a retail operation for some time, but I can't imagine going out of the way to turn down business and push away a customer.
Aside from plain laziness, can anyone think of a reason that a dealership would want to turn down warranty work?