- Joined
- Sep 26, 2010
- Messages
- 9,807
Not really overly upset about paying the first note in the shop, but am a little irritated it took two separate trips to sort the issues.
One small issue and one medium. Small issue was when they performed the pre-delivery inspection, the protective plastic wrap was not removed from the grill emblem and it consequently melted to the emblem and I could not remove it. Although it did not look horrible, a new truck should not have this so I demanded they replace it.
Medium issue was the steering wheel was turned about 10 degrees to the right (not straight, even when truck was driving straight). Subconsciously, I kept trying to turn the wheel to the left to straighten it which made the truck move to the left.
I brought it in when it had 500 or so miles on it to sort these issues and they claimed the alignment was off and they would take care of the emblem. Afterwards, the wheel was straightened some but was still off and they did not replace the emblem.
I had to travel for business and upon return did not have the time to bring it into the shop for them to repair it. So I continued to drive it, but I noticed the front end had a vibration that was steadily becoming worse. I took it to Discount Tire and had all 4 tires balanced, but it only marginally improved the vibration.
Soon thereafter I noticed the left front tire was wearing in an angular pattern from outside to inside (1/4" or more wear) and the inside tread was badly scalloped. In addition, there was a loud popping coming from the front end when I slowly went over bumps (such as speed bumps). At this point I had about 3200 miles on the truck and I knew something was seriously wrong. I took it back to the dealer and flatly stated that I wanted two new tires on the front (they are $300+ each), the steering wheel alignment needed to be corrected, front end aligned (or re-aligned, but I was skeptical they did it the first time), and the emblem replaced.
After two days, they called to say a defective body mount was causing the popping and the left outer tie-rod had failed causing the alignment/steering wheel problem. In the end, after two trips that totaled about 1.5 weeks, they replaced all of the defective parts including two new tires on the front. I pick it up in a few hours so I will see how it goes from there.
However, despite these initial issues, I still love the truck and accept that things like this happen on mass produced vehicles--it could have been worse. My 1992 Chevrolet C3500 had a tie-rod that fell off at 100 miles and the idiot tow truck driver towed it on the back wheels without removing the drive shaft and destroyed the 5 speed transmission. After 60 days in the shop (first year for the NP4500 5 speed and no spare parts in the channels), Chevrolet had to give me a new truck.
One small issue and one medium. Small issue was when they performed the pre-delivery inspection, the protective plastic wrap was not removed from the grill emblem and it consequently melted to the emblem and I could not remove it. Although it did not look horrible, a new truck should not have this so I demanded they replace it.
Medium issue was the steering wheel was turned about 10 degrees to the right (not straight, even when truck was driving straight). Subconsciously, I kept trying to turn the wheel to the left to straighten it which made the truck move to the left.
I brought it in when it had 500 or so miles on it to sort these issues and they claimed the alignment was off and they would take care of the emblem. Afterwards, the wheel was straightened some but was still off and they did not replace the emblem.
I had to travel for business and upon return did not have the time to bring it into the shop for them to repair it. So I continued to drive it, but I noticed the front end had a vibration that was steadily becoming worse. I took it to Discount Tire and had all 4 tires balanced, but it only marginally improved the vibration.
Soon thereafter I noticed the left front tire was wearing in an angular pattern from outside to inside (1/4" or more wear) and the inside tread was badly scalloped. In addition, there was a loud popping coming from the front end when I slowly went over bumps (such as speed bumps). At this point I had about 3200 miles on the truck and I knew something was seriously wrong. I took it back to the dealer and flatly stated that I wanted two new tires on the front (they are $300+ each), the steering wheel alignment needed to be corrected, front end aligned (or re-aligned, but I was skeptical they did it the first time), and the emblem replaced.
After two days, they called to say a defective body mount was causing the popping and the left outer tie-rod had failed causing the alignment/steering wheel problem. In the end, after two trips that totaled about 1.5 weeks, they replaced all of the defective parts including two new tires on the front. I pick it up in a few hours so I will see how it goes from there.
However, despite these initial issues, I still love the truck and accept that things like this happen on mass produced vehicles--it could have been worse. My 1992 Chevrolet C3500 had a tie-rod that fell off at 100 miles and the idiot tow truck driver towed it on the back wheels without removing the drive shaft and destroyed the 5 speed transmission. After 60 days in the shop (first year for the NP4500 5 speed and no spare parts in the channels), Chevrolet had to give me a new truck.
