Originally Posted By: 97tbird
OMG:You really need to call them and MAKE a tech come out - i had to talk them MANY times to get a tech come out AT THE TIME (if it's a certain time of day) and check everything.
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OK so, now, a side-effect of the modem? TV loses connection...
model: TC-55AS680U
Panasonic Viera
I had my TV always WIRED directly to the router until now and all Viera apps and other apps worked just fine.
Today I got a new modem, and I reset the router and the router now works fine for other operations / items (wired or wifi)
However, since then the Viera TV loses internet connectivity. Sometimes an app or two would work for a few minutes but then suddenly not open anymore.
I have unplugged and replugged the TV and went through internet set up again. (quick/auto setup)
First I tried wired, and it finishes successfully but after a few minutes loses connection again. It shows connection to router in the graphic but says no internet connectivity.
I have rebooted the router (power cycled) since then. No luck.
Then went to MANUAL setup, and made sure all the numbers are the same as in my wifi info on my iphone (IP address, Subnet Mask, Router, DNS)- they all match.
Still the same situation. (setup finishes, shows TV is connected, but loses connection after a few minutes)
Then finally tried setting up via WIFI (not wired) - setting up works fine, but after a few minutes same thing happens. Some apps would work fine for a few minutes then suddenly choosing a different (or previous) app just never opens it, and internet connection drops. (example of apps: Weather, YouTube, Amazon streaming, etc)
I have looked everywhere but there is no option to REFRESH or UPDATE just the network settings anywhere - only the option to check network connectivity - which pretty much goes through connecting the TV again to the internet - (which I have done many times as described above)
(The Roku 3 which was also hard-wired to the same router works just fine even after modem upgrade- no changes)
What should I do at this point?
Factory reset? (I will lose all pic / audio settings)
should I also reboot the MODEM ? I have so far rebooted the ROUTER only....
Forget about the smart tv functions, and just use the Roku because it is going to be more reliable. Basically the only thing I miss from using a smart tv is that the guides are extremely good, and that's about it.