I have owned these Snap-On diagonal cutting pliers since some time in the early 1990's. Back in June of this year I used them to cut the end off a zip tie and the handle broke off:
I called the Snap-On 800 number and all they needed was my email address, street address and the part number off the pliers. The part number wore off long ago so I found the closest replacement on the Snap-On web site, gave it to the guy on the phone and he said they would send me a new set of pliers under the lifetime warranty:
I did not have to pay any shipping and they did not want the broken ones back either, which surprised me a lot. It was very good to see Snap-On honor their warranty and give me a brand new set of $60.00 pliers free of charge. You don't find good customer service like that very often nowadays. The only bad thing about it was the new pliers were on backorder. I broke my old ones in June and it took until today to receive the replacement pliers. I thought Snap-On had forgotten me and was ready to call them again but yesterday I got an email from UPS saying I had a package from Snap-On Tools scheduled to be delivered today.
I am very glad to have received such good service from Snap-on, especially with no hoops to jump through and no questions asked other than where to ship the new pliers. You just don't find good service like that everywhere.
I called the Snap-On 800 number and all they needed was my email address, street address and the part number off the pliers. The part number wore off long ago so I found the closest replacement on the Snap-On web site, gave it to the guy on the phone and he said they would send me a new set of pliers under the lifetime warranty:
I did not have to pay any shipping and they did not want the broken ones back either, which surprised me a lot. It was very good to see Snap-On honor their warranty and give me a brand new set of $60.00 pliers free of charge. You don't find good customer service like that very often nowadays. The only bad thing about it was the new pliers were on backorder. I broke my old ones in June and it took until today to receive the replacement pliers. I thought Snap-On had forgotten me and was ready to call them again but yesterday I got an email from UPS saying I had a package from Snap-On Tools scheduled to be delivered today.
I am very glad to have received such good service from Snap-on, especially with no hoops to jump through and no questions asked other than where to ship the new pliers. You just don't find good service like that everywhere.