The following suggestions were provided by t-step. He was wise to suggest multiple programs. Doing these steps I was able to de-clog my friends confuser
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If you want to give it a whirl, it'll take a Saturday to do it. Many of my family members bring me their infected laptops.
First download and place on desktop: 1) RKILL, 2) COMBOFIX, 3) TDSKILLER, 4) MALWAREBYTES, and 5) CCLEANER. All are free and available via internet (Majorgeeks website for example). If your infected computer will not let you access internet or download, just do it on another computer and copy to a usb drive.
Start the infected computer in "safe" mode usually by pressing f8 when during the windows 7 splash screen when booting up. Run each of the programs above in the order listed until finished running.
It's a pain to do, but it usually works. Good Luck.