- Joined
- Apr 13, 2013
- Messages
- 3,220
I try to steer clear of the dealership but I bit the bullet recently when going in for some warranty work. The first SA I talked to on the phone was very knowledgeable, helpful and polite. I didn't know my immediate schedule so I said I'd call back again to make an appointment. When I did call back, he was off that day. The new SA I talked to was....interesting.
I had to re-explain everything to him (which is expected when dealing with multiple people; no problem). It took him 3 tries to get my name, number and car make/model right. It's ok; maybe he was new? But what really soured the experience was his attitude. He really didn't want to hear what I had to say, kept interrupting and said "Oh, since you discussed that with so and so, I don't know anything about that, blah blah." He wasn't willing to work with me at all, answering with mainly "yes" or "no." It's not like I was asking him to perform brain surgery. It was a simple warranty fix about a creaking door panel. At one point he even mentioned a diagnostic fee lol
It was obvious the guy didn't want to be there and wanted to get off the phone quickly. I try to be sympathetic and give people the benefit of the doubt. Maybe he had a long day? Perhaps it was a bad day?
Sadly, I can't say this is my first time dealing with such dealership personnel. Many I've come across are fine when it comes to scheduling routine things like oil changes, tire rotations, but the moment something extra is involved, watch out. Just reaffirms why I avoid dealerships whenever possible.
Moral of the story - When you get a hold of a helpful person on the phone for something, try to complete everything with them! The next person you talk to when calling back may not be so helpful.
END RANT.
I had to re-explain everything to him (which is expected when dealing with multiple people; no problem). It took him 3 tries to get my name, number and car make/model right. It's ok; maybe he was new? But what really soured the experience was his attitude. He really didn't want to hear what I had to say, kept interrupting and said "Oh, since you discussed that with so and so, I don't know anything about that, blah blah." He wasn't willing to work with me at all, answering with mainly "yes" or "no." It's not like I was asking him to perform brain surgery. It was a simple warranty fix about a creaking door panel. At one point he even mentioned a diagnostic fee lol
It was obvious the guy didn't want to be there and wanted to get off the phone quickly. I try to be sympathetic and give people the benefit of the doubt. Maybe he had a long day? Perhaps it was a bad day?
Sadly, I can't say this is my first time dealing with such dealership personnel. Many I've come across are fine when it comes to scheduling routine things like oil changes, tire rotations, but the moment something extra is involved, watch out. Just reaffirms why I avoid dealerships whenever possible.
Moral of the story - When you get a hold of a helpful person on the phone for something, try to complete everything with them! The next person you talk to when calling back may not be so helpful.
END RANT.
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