Originally Posted By: Quattro Pete
Originally Posted By: SLO_Town
And then Gena posts this PR statement. Given BITOGs history and desire for hard information, I'm am surprised at the positive comments she's received for such useless information.
Relax. She did answer your original question, didn't she?
However, neither her answer nor the link that OneEyeJack posted explain how we can tell the two products apart, since both will just say "BMW High Performance Synthetic" on the label. That's why I asked her to clarify.
Just because SOPUS started making it on Jan 1 does not mean that BMW dealers still don't have big stashes of the old Castrol stuff on their hands.
Pete, you are someone I both respect and like on this forum. Your posts are always unbiased and informative. I appreciate you sharing your thoughts and knowledge. Seriously.
I have a strong suspicion that Gena will not, or cannot answer any of the subsequent questions regarding bottle changes, etc. These were the kinds of questions that were being asked, not PR-level statements about Shell's GTL formulations.
I'm sure Gena is a nice woman who is simply trying to do her job. But, there needs to be more thought given when a company representative makes a post on BITOG. There has to be value ad in these posts. Gena provided no information we didn't already know - and know two years ago. If specifics regarding bottle changes, roll out dates are not known, just say so. And I think this is the case.
Here's the deal, Shell is the new supplier for BMW. Shell is already in the BMW parts pipeline already. Exactly when the Shell formulations become available at the BMW parts counter is anyone's guess. Existing supplies need to be exhausted. BMW is not going to dispose of unused Castrol product! Whether or not BMW is going to change their packaging is BMW's responsibility.
This is what Gena needed to say (assuming it is indeed true), rather than post a marketing blurb about GTL.
I come from a long and successful career at a well known, Silicon Valley company that has a worldwide presence (my last project was NSA related - you don't want to know). We dealt with extremely complex technical issues and often times had to document minute details in our mainframe system's behavior and performance over the course of a project.
The fact that Castrol cannot provide a meaningful set of PDS documents, or Shell better maintaining their document library (update and then delete old of conflicting documents) is not one of protecting proprietary information. It's simply a matter of being sloppy or lazy. After all, these are multi billion dollar a year corporations.
And because Shell is a multi billion dollar company I would expect their BITOG representative be better able to provide meaningful information.
One thing I learned in my long career was; 1) if you don't know what you're talking about, don't talk, 2) it's not a sin to admit you don't know the answer to something, and 3) if you don't have something meaningful to add to the conversation, be quiet and listen. IMO, Gena was guilty of #3.
And to you youngsters out there who are just starting your careers, #2 will get you far in life. It's the way you build trust amongst your colleagues. That way they know when you do make some kind of statement, they're confident you know what you're talking about.
Scott