slides leaked from official internal GM powepoint
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...and?
Apple is more strict about how they word themselves, most bigger corporations are.
Apple is more strict about how they word themselves, most bigger corporations are.
Just don't end up on Jalopnik.
Originally Posted By: bdcardinal
Just don't end up on Jalopnik.
right, i was googling for "gm service part identification" and this popped up, LOL
Just don't end up on Jalopnik.
right, i was googling for "gm service part identification" and this popped up, LOL
This has been making the rounds for a while now.
You do not even know these are from GM!!
It didn't fail, flames were only coming out of it and set the car on fire. Looks like it didn't perform to design. lol
And this is how it is sooooo common to take a car in with a problem and be told the old, "unable to replicate" or "within acceptable performance" or " nothing notable" LOL
I just saw a fella in his late 60's starting to blow in a dealership the other day,. He was quiet but starting to blow. The management team surrounded him to literally shield his sound and started talking just a bit louder than him to create a voice muzak. Then they ushered him to the farthest office down the hall.
Like they literally train for this stuff. To either get you down the hall to a room or maybe even take you out to the loud shop area to get you out of the purchaser's eyes.
I was looking at the new camry underhood and a guy in his 40's was saying to be that he had his car in. I showed him how there was no dipstick for the tranny, he was PO'ed.
I just saw a fella in his late 60's starting to blow in a dealership the other day,. He was quiet but starting to blow. The management team surrounded him to literally shield his sound and started talking just a bit louder than him to create a voice muzak. Then they ushered him to the farthest office down the hall.
Like they literally train for this stuff. To either get you down the hall to a room or maybe even take you out to the loud shop area to get you out of the purchaser's eyes.
I was looking at the new camry underhood and a guy in his 40's was saying to be that he had his car in. I showed him how there was no dipstick for the tranny, he was PO'ed.
Welcome to corporate America. This is not unique to GM. I suspect any corporation that sells billions of dollars in products has communications guidelines.
Originally Posted By: SumpChump
And this is how it is sooooo common to take a car in with a problem and be told the old, "unable to replicate" or "within acceptable performance" or " nothing notable" LOL
I just saw a fella in his late 60's starting to blow in a dealership the other day,. He was quiet but starting to blow. The management team surrounded him to literally shield his sound and started talking just a bit louder than him to create a voice muzak. Then they ushered him to the farthest office down the hall.
Like they literally train for this stuff. To either get you down the hall to a room or maybe even take you out to the loud shop area to get you out of the purchaser's eyes.
I was looking at the new camry underhood and a guy in his 40's was saying to be that he had his car in. I showed him how there was no dipstick for the tranny, he was PO'ed.
I would really like them to try that on me..........
And this is how it is sooooo common to take a car in with a problem and be told the old, "unable to replicate" or "within acceptable performance" or " nothing notable" LOL
I just saw a fella in his late 60's starting to blow in a dealership the other day,. He was quiet but starting to blow. The management team surrounded him to literally shield his sound and started talking just a bit louder than him to create a voice muzak. Then they ushered him to the farthest office down the hall.
Like they literally train for this stuff. To either get you down the hall to a room or maybe even take you out to the loud shop area to get you out of the purchaser's eyes.
I was looking at the new camry underhood and a guy in his 40's was saying to be that he had his car in. I showed him how there was no dipstick for the tranny, he was PO'ed.
I would really like them to try that on me..........
When I worked in QA/QC at a large company, we did not have DEFECTS, we had IMPERFECTIONS.
Welcome to corporate [censored].
For example, my Silverado has an "imperfect" intermediate shaft.
Not a "horrible engineering and bean counter failure on a part that should have been perfected during the Nixon administration. Which is further compounded by GM failing to issue a recall for the problem and instead simply going full ostrich with their head in the sand"
See now that first one sounds so much better!
You can have fun with these [censored] charts though, here is a challenge , describe some GM [censored] using as many words as possible from the first one!
My Silverado has a debilitating steering rack leak that is imitating the Exon Valdez and the fix is about as successful as the Titanic's water proof bulkheads.
For example, my Silverado has an "imperfect" intermediate shaft.
Not a "horrible engineering and bean counter failure on a part that should have been perfected during the Nixon administration. Which is further compounded by GM failing to issue a recall for the problem and instead simply going full ostrich with their head in the sand"
See now that first one sounds so much better!
You can have fun with these [censored] charts though, here is a challenge , describe some GM [censored] using as many words as possible from the first one!
My Silverado has a debilitating steering rack leak that is imitating the Exon Valdez and the fix is about as successful as the Titanic's water proof bulkheads.
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Originally Posted By: hattaresguy
My Silverado has a debilitating steering rack leak that is imitating the Exon Valdez and the fix is about as successful as the Titanic's water proof bulkheads.
speaking about bulkheads, supposedly lawyers say one is supposed to say bulkhead instead of firewall, LOL.
My Silverado has a debilitating steering rack leak that is imitating the Exon Valdez and the fix is about as successful as the Titanic's water proof bulkheads.
speaking about bulkheads, supposedly lawyers say one is supposed to say bulkhead instead of firewall, LOL.
How could one possibly use the word Cobain when talking about a car?
Kevorkianesque? Seriously?!? This was the first time I have ever seen that word...let alone use it in a sentence. (..and I know who Kevorkian is)
Another popular term, especially in QA/QC circles, is "non-conformance" or "non-conforming product".
It's completely reasonable that a company would coach its employees to avoid language like that, and to discuss defects with weasel-words instead.
What's more interesting is how they came up with those specific words. Was somebody just brainstorming? That doesn't suggest a lot of confidence in the product. Or was the list forged from fiery and powerfully expensive experience?
I first thought "Challenger" was a reference to the Camaro's competition, but I guess maybe they mean the shuttle that exploded?
What's more interesting is how they came up with those specific words. Was somebody just brainstorming? That doesn't suggest a lot of confidence in the product. Or was the list forged from fiery and powerfully expensive experience?
I first thought "Challenger" was a reference to the Camaro's competition, but I guess maybe they mean the shuttle that exploded?
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