oh, during their black friday sale, I ordered some tires for the Camry online, they txted me to call them and I was on hold 5 times for about 1.5-2 hours to no avail. Only to finally get a hold of them and they said that my shipping will be delayed 2 days...they could have emailed me that...
They asked me to fill out an online survey regarding their customer service and I did, and they emailed me the 100 off 500 code associated only with my email, because of their poor customer service is all. though I won't get my 8-10 hours that I was on hold back, at least they tried to make up for it.